Every time my client emails the support department, which opens up a ticket, he gets a bounce back. Here is what I found in the logs and the email he gets bounced back.
This is what I find in the log
[2005.12.02 14:19:22 8086] FATAL PHP: CERBERUS PARSER [ERROR]: Incoming message is from banned sender (user@mydomain.com).
........
As the user is not in the address book, and therefore not in the Cerberus benned sender addresses.
I can only think that it is a setup issue within your email system.
The user may be banned within your email program, and the reason for the error message sent back when you email the address is because the email program thinks that this is a FATAL error, even though it is not.
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