hi all and can anyone pleeeease help

[RobWin]

Brickman ?

[RobWin]

Bump !!!!

[SeattleSinner]

The fact that the casino took the deposits is grounds alone for getting the funds. You can bet that if she lost those deposits they would not be refunded, regardless of it not being her credit card. This is just an example of AllJackpots using a loophole and jerking around a customer to avoid payment. The casino may have a right to request documentation in regards to fraud protection. But once the credit card has been verified as being used with permission there is no excuse for denied payment. Stay away from these crooks at all costs.

[kauphy]

So how was the casino supposed to know that?
You even state you and your sister have different last names...

So I guess the casino was just supposed to be mind readers.... "OK.... this person using someone else's credit card, is not a thief... The tea leaves tell me it is the persons sister's credit card and the sister says it's OK...

Get real...

The casino was just covering it's own butt by asking for docs, once they figured out munchie was using someone else's credit card.

And I'll bet the wording of the email from the casino did not state specifically that munchie WOULD be paid upon receipt of the docs... I'll bet it was more like , "We need to review your documents before we make a decision to pay out."... I say this as I just don't see any casino tying it's self down to making a payment no matter what documents the player provides... Especially since there would be a concern that the player maybe using a stolen credit card.

I personally have lost tens of thousands of dollars (when dollars were worth something) because of people using stolen credit cards (about 1/2 of those "stolen" credit cards that cost me money were stolen from and by family members)...
I have no sympathy what so ever for someone that does not play by the rules.

gezzzzz lighten up would you she was new and did,nt know i did this with my moms card on fl and they got it right away. i,ve played at this casino and never had a promble with them but they should have gotten that she was using someone c-card othen then her own right away and i do belive that had she not won they never would have said anything

[Antonia1953]

I have been getting the run around treatment from All Jackpots since February 17th. They owe me a total of $5550. First, they made seven requests for a copy of my license, which they already had on file, however, I wasn't concerned because I thought they were just updating their records. I sent seven faxes and seven emails with attached scan. Didn't hear anything until yesterday. They said my license was expired and could not process my withdrawal until it was renewed. They have my checking, cc, previous identification and all my deposits, which they didn't have a problem taking. I have never had a problem with them, so have tried to keep an open mind, but it looks like I was mistaken. I cannot get the license renewed overnight. I live in a rural community and license are only issued the second Friday in a month. If I get the chance, I will go to Jackson before then. While waiting for the money they owe me, I will be filing a complaint with eCogra. In fact, I plan on doing so today.

[mandyjoi]

While I have never really liked those casinos, this seals the deal. Last year a friend of mine won while playing at Trident casino. She did not have access to any US approved pay out methods, so they deposited her winnings into my eco account. Of course we both had to send in about a million documents, consent forms, and waivers, they went out of their way to pay her and they did it in a timely fashion. This is how casinos should act. They certaintly go out of their way to take your deposits, we should expect the same type of service for pay outs.

I have also ,for the most part, had wonderful service from the Grande Prive Group. Word to the wise.......get a pre-paid visa such as all-access. It makes depositing simple. Also, use ACH for cash-outs if at all possible as it is MUCH faster than a check. I have been waiting over 3 weeks for a check in the amount of $1,200.00 from Big Dollar (also Grande Prive), but received my Bella Vegas ACH in 2 days.

~Mandy

[vinylweatherman]

the credit card was not stolen!!!!!!!!!!!!!! it was my f***ing sisters!!!!!!!!!
there was no request for the money to be returned. we have different surnames as im married.
what makes you so special and knowledgable to so confidently accuse me of something you know fa about?

I didn't pick up on this till recently (sorry), I was NOT accusing YOU of anything, you had explained your story (I am known here for often taking posts at face value UNTIL there is evidence to the contrary, and this means I am sometimes ending up "helping" fraudulent players UNTIL they are exposed - which usually happens once Max or Bryan get involved). I was saying what the CASINO's security department probably suspected you of. At Jackpot Factory, there is a lack of communication between the CS and accounts (Inexia).
The casino probably has no evidence to disprove your story either, and it seems that at first CS entertained the idea that it was OK to pay you, provided you were able to show that you had used the card with the full permission of the owner. It seems you were able to do this, and to the satisfaction of the CS, however, it looks like the faceless bureaucrats at "security" vetoed the deal anyway, and were probably going to do this whatever story and supporting documentation you provided.
While you WERE in the wrong, because you didn't get permission to use this other card BEFORE depositing with it, the casino have made a real mess of this by indicating that you would be paid (back to the borrowed card of course as per their withdrawal rules, unless the card is not part of the OCT scheme, in which case it would be by check), because of this, the casino CANNOT use the breach of terms (using the card) as reason for non-payment, they have to demonstrate that they can reasonably reject your documentation as proof that you had permission to use the card.

Casinos DO allow players to borrow a depisit method from another party, and also for spouses to have more than one account between them, but the important thing is to get full permission from the casino IN WRITING before going ahead, as this is essentially an agreed variation from the standard terms and conditions. There are casinos that will flatly refuse, others that may allow this variation in some circumstances, and a few that really are not too bothered, and will ban the accounts from future bonuses if they look like "bonus abuse" accounts rather than spouses, or relatives, sharing a PC or address.