no response from vegas 7

**lindaj** · 31st January 2008, 05:45 PM

Originally Posted by RobWin

Get in touch with the Rep here that I included in the post above, there is a link there in the post and let him check on this for you.

Im going to do that. I think my original thread got off course. I am not so concerned about the payout at this point. I realize it will take time as I am a US player and according to the post(1-20-08) in my transactions at casino, a check is being sent(hopefully). I am more concerned with the fact that I have not heard a peep out of them from the beginning. Like I said, I never received a welcome email or any response to my emails from my casino account or my own email, and the fact that I was locked out then not locked out without a single message from them. Its weird and scary.

**RobWin** · 31st January 2008, 05:49 PM

Originally Posted by lindaj

Im going to do that. I think my original thread got off course. I am not so concerned about the payout at this point. I realize it will take time as I am a US player and according to the post(1-20-08) in my transactions at casino, a check is being sent(hopefully). I am more concerned with the fact that I have not heard a peep out of them from the beginning. Like I said, I never received a welcome email or any response to my emails from my casino account or my own email, and the fact that I was locked out then not locked out without a single message from them. Its weird and scary.

Yea do that, the Rep here is usually purdy fast about getting back in touch, or that's been my experience with him anyway.

**Casinomeister** · 31st January 2008, 05:50 PM

Originally Posted by RobWin

Yea do that, the Rep here is usually purdy fast about getting back in touch, or that's been my experience with him anyway.

He's a she - and I've just been informed that she's not in now and will return on Monday: thus the non-responded to PMs.

**RobWin** · 31st January 2008, 05:55 PM

Originally Posted by Casinomeister

He's a she - and I've just been informed that she's not in now and will return on Monday: thus the non-responded to PMs.

Opps !! You're right, I forgot....my bad..

**aodat2** · 31st January 2008, 06:11 PM

For as long as I could remember, I don't think I have seen any Microgaming casinos went sour yet. But then again, I could be wrong. Lets hope that this is actually not going to be the first MG casino to go bust or to go bad.

Hope they will pay up or at least respond soon.

**suzecat** · 31st January 2008, 06:42 PM

Originally Posted by lindaj

Still dont know why I cant get any communication from them.

They may hesitate to create a paper trail in light of the DOJ's actions against casino execs..........just my 2 cents.

**VegasVIP Lounge** · 4th February 2008, 11:03 AM

Hi all,

Thank you for taking the time to help a Vegas 7 Member.

I know that my colleague Max has taken care of this issue as I've been away, I apologise for my absence and in now way this reflects a lack of willingness from the MiniVegas group to solve our customer's issues.

As I was not contacted directly from the customer on here, I urge you all to mail me whenever you would like for me to check in your cases directly, as this will result in a much faster and hassle free solution for all.

I trust this issue was solved, if otherwise please don't hesitate to contact me directly.

Regards,

Natalie
VegasVip Lounge

**maxd** · 11th February 2008, 11:10 AM

As far as I can tell the rep is trying to track down and address these outstanding Minivegas issues (see above).

Has the OP, lindaj, followed through on this?