[RESOLVED] 400 Group, problems with my Affiliate account!!!!

[livefree247]

400 Group locked me out of Affiliate account!!!!! Hi, I'm so pissed with DVG, and jayden my contact, he agreed to sponsor my board and give me $150 in contest money to give a way to players, so I did a contest sent in my winners, then created another contest.

I sent god a crap load of emails thinking maybe it was my new email addy. I even PMED your contact here and no response, well I am so fit to be tied I just tryed logging in to my affilate account and they LOCKED me out!!!
with no reason no email nothing.

now... I gotta eat this $150 in contest money.... what do I tell my winning members??? I've stalled as long as I could... I'm so shocked they locked me out!!! I have done nothing wrong!!! I have never been treated so rudely, I am so upset right now I could scream!
can anyone Help???

[thisisvegas]

I can try to help, please pm me your 400affiliates username and I will look into this along with tech support. thisisvegas casino does fall under the 400Affiliates umbrella however but each casino is separately managed. I apologize for the problems but send me a message and I will try to help.

John

[RobWin]

I can try to help, please pm me your 400affiliates username and I will look into this along with tech support. thisisvegas casino does fall under the 400Affiliates umbrella however but each casino is separately managed. I apologize for the problems but send me a message and I will try to help.

John

Sorry to here about your troubles there livrfree247, definitely not a good way of conducting business...

John, Why is the DVG Rep not on here responding to this, is that normal policy over at the 400 Group to just lock out players and affiliates without even the courtesy of an email or some sort of explanation ? Does not sound to me to be upfront and forthright in Customer Service for the Affiliate or the Player..

John I have noticed that you do a lot of the responding here on the forum board but where are the other Reps of this group ?

[thisisvegas]

I cannot speak on behalf of DVG but I am guessing they choose not to be present on these forums. I don't think this is normal policy but I honestly don't know what has happened other than what livrfree247 has posted so I am waiting for her pm and I have already sent in an urgent request for the tech department to send me any info which I am looking at any recent locked affiliate accounts.

I know Jason Wayne is present here, maybe not as much as I am but if anybody makes a request I usually inform him about it.

John

[RobWin]

I cannot speak on behalf of DVG but I am guessing they choose not to be present on these forums. I don't think this is normal policy but I honestly don't know what has happened other than what livrfree247 has posted so I am waiting for her pm and I have already sent in an urgent request for the tech department to send me any info which I am looking at any recent locked affiliate accounts.

I know Jason Wayne is present here, maybe not as much as I am but if anybody makes a request I usually inform him about it.

John

Well I for one Thank You John for your participation on this forum board, you seem to want to help and I think that it is really good when a Rep of a casino is out in the open like you are here and trying to help out the player and affiliate...Thanks

[thisisvegas]

ahhh, trying to follow this thread and 3 others plus some pm's.

I don't mind and like this forum. I'll just point out that we are under no obligation to be here but it iss by choice and to be honest I think it is in our best interests to have a voice here. I do know Jason has double the work I do because he is managing 2 casinos.

John

[livefree247]

ahhh, trying to follow this thread and 3 others plus some pm's.

I don't mind and like this forum. I'll just point out that we are under no obligation to be here but it iss by choice and to be honest I think it is in our best interests to have a voice here. I do know Jason has double the work I do because he is managing 2 casinos.

John

Hi, I sent you a PM.. if jason cannot handle 2 Casino's then maybe he needs some help?

[thisisvegas]

He can handle 2 casinos but I know him well and I have to stick up for him I just have more time on my hands But truthfully I know if anyone needs anything from him he is quick to respond.

Got your pm so will try to help you out.

John

[livefree247]

He can handle 2 casinos but I know him well and I have to stick up for him I just have more time on my hands But truthfully I know if anyone needs anything from him he is quick to respond.

Got your pm so will try to help you out.

John

Thanks John, I don't mean that in a bad way, also he has never responded to one of my emails and I sent alot...also I sent him several MSN Instant messages.

[USA2112]

Just a thumbs up to both John and Jason for helping me get my stats problems resolved.

@ livrfree247, I'm sure there's some sort of mix up in communications with Jason, he got back to me quicker than I could respond back to previous emails.

I'm sure it will get worked out.