[RESOLVED] 400 Group, problems with my Affiliate account!!!!

[livefree247]

400 Group locked me out of Affiliate account!!!!! Hi, I'm so pissed with DVG, and jayden my contact, he agreed to sponsor my board and give me $150 in contest money to give a way to players, so I did a contest sent in my winners, then created another contest.

I sent god a crap load of emails thinking maybe it was my new email addy. I even PMED your contact here and no response, well I am so fit to be tied I just tryed logging in to my affilate account and they LOCKED me out!!!
with no reason no email nothing.

now... I gotta eat this $150 in contest money.... what do I tell my winning members??? I've stalled as long as I could... I'm so shocked they locked me out!!! I have done nothing wrong!!! I have never been treated so rudely, I am so upset right now I could scream!
can anyone Help???

 

[thisisvegas]

I can try to help, please pm me your 400affiliates username and I will look into this along with tech support. thisisvegas casino does fall under the 400Affiliates umbrella however but each casino is separately managed. I apologize for the problems but send me a message and I will try to help.

John

 

[RobWin]

I can try to help, please pm me your 400affiliates username and I will look into this along with tech support. thisisvegas casino does fall under the 400Affiliates umbrella however but each casino is separately managed. I apologize for the problems but send me a message and I will try to help.

John

Sorry to here about your troubles there livrfree247, definitely not a good way of conducting business...

John, Why is the DVG Rep not on here responding to this, is that normal policy over at the 400 Group to just lock out players and affiliates without even the courtesy of an email or some sort of explanation ? Does not sound to me to be upfront and forthright in Customer Service for the Affiliate or the Player..

John I have noticed that you do a lot of the responding here on the forum board but where are the other Reps of this group ?

 

[thisisvegas]

I cannot speak on behalf of DVG but I am guessing they choose not to be present on these forums. I don't think this is normal policy but I honestly don't know what has happened other than what livrfree247 has posted so I am waiting for her pm and I have already sent in an urgent request for the tech department to send me any info which I am looking at any recent locked affiliate accounts.

I know Jason Wayne is present here, maybe not as much as I am but if anybody makes a request I usually inform him about it.

John

 

[RobWin]

I cannot speak on behalf of DVG but I am guessing they choose not to be present on these forums. I don't think this is normal policy but I honestly don't know what has happened other than what livrfree247 has posted so I am waiting for her pm and I have already sent in an urgent request for the tech department to send me any info which I am looking at any recent locked affiliate accounts.

I know Jason Wayne is present here, maybe not as much as I am but if anybody makes a request I usually inform him about it.

John

Well I for one Thank You John for your participation on this forum board, you seem to want to help and I think that it is really good when a Rep of a casino is out in the open like you are here and trying to help out the player and affiliate...Thanks

 

[thisisvegas]

ahhh, trying to follow this thread and 3 others plus some pm's.

I don't mind and like this forum. I'll just point out that we are under no obligation to be here but it iss by choice and to be honest I think it is in our best interests to have a voice here. I do know Jason has double the work I do because he is managing 2 casinos.

John

 

[livefree247]

ahhh, trying to follow this thread and 3 others plus some pm's.

I don't mind and like this forum. I'll just point out that we are under no obligation to be here but it iss by choice and to be honest I think it is in our best interests to have a voice here. I do know Jason has double the work I do because he is managing 2 casinos.

John

Hi, I sent you a PM.. if jason cannot handle 2 Casino's then maybe he needs some help?

 

[thisisvegas]

He can handle 2 casinos but I know him well and I have to stick up for him I just have more time on my hands But truthfully I know if anyone needs anything from him he is quick to respond.

Got your pm so will try to help you out.

John

 

[livefree247]

He can handle 2 casinos but I know him well and I have to stick up for him I just have more time on my hands But truthfully I know if anyone needs anything from him he is quick to respond.

Got your pm so will try to help you out.

John

Thanks John, I don't mean that in a bad way, also he has never responded to one of my emails and I sent alot...also I sent him several MSN Instant messages.

 

[USA2112]

Just a thumbs up to both John and Jason for helping me get my stats problems resolved.

@ livrfree247, I'm sure there's some sort of mix up in communications with Jason, he got back to me quicker than I could respond back to previous emails. :notworthy

I'm sure it will get worked out.

 

[livefree247]

Just a thumbs up to both John and Jason for helping me get my stats problems resolved.

@ livrfree247, I'm sure there's some sort of mix up in communications with Jason, he got back to me quicker than I could respond back to previous emails. :notworthy

I'm sure it will get worked out.

Hi, I was told there is nothing wrong with my account and was given a password from john which didn't work, and that was yesterday. so I hope this can be worked out, if not I will have to ask one of my other sponsors if they will help me out...what am I suppose to do? I gave out $150 of prize money, I don't have it to pay these players?

 

[thisisvegas]

I'll show this thread to Jason and I guess he'll pm you if you had problems getting a hold of him but I know he answers emails almost daily and is very quick to respond.

Now I am looking at your affiliate account right now and there are no players referred and I see the last login was 5 minutes after you posted here. I only sent this password to you and it has been reset again.

John

 

[livefree247]

I'll show this thread to Jason and I guess he'll pm you if you had problems getting a hold of him but I know he answers emails almost daily and is very quick to respond.

Now I am looking at your affiliate account right now and there are no players referred and I see the last login was 5 minutes after you posted here. I only sent this password to you and it has been reset again.

John

I don't know what you mean by referred players, I posted all 4 casino banners and had 2 contests running with banners, but I think I'm going to suspend the contest I have running now, until someone sends me the funds

Link Removed ( Old/Invalid)

 

[thisisvegas]

I checked your account and so did tech support showing that your account was never locked and the title of this thread is that your account was locked when it indeed wasn't.

livrfree247: please email me if you would like to solve this.

 

[vinylweatherman]

Perhaps livrfree247, you have been conned by some crafty rogue players. It seems you have run a contest, got a winner(s), but no referred players.

It may also be unwise in the future to run a contest UNTIL you have possession of the prize money from the sponsor, as it is your affiliate site, not the casino, that will get the brunt of the bad publicity for the problems you have in paying out the prize money.

As for the affiliate scheme, if an affiliate cannot log in with their usual ID and password, and has not been informed of any change, then their account is still "locked" as far as they are concerned. The same applies to any player in this situation. It makes no difference if the lack of access is due to an intentional lock by "security", or an admin cock-up (all too common in the industry), all the player or affiliate knows is that they can't get in.

If livrfree247 has a new Email, there may be an "admin cock-up" that has resulted in the change not being noted at the affiliate scheme's end, with all replies going to the old address.

As this event has prevented the timely payment of prize money to contest winners, this is not just an internal matter between affiliate and affiliate manager, there are unpaid contest winners who are PLAYERS, and they are going to be wanting an explanation of why they are not being paid. This forum is full of evidence to show that the patience of players has been stretched to breaking point by all the problems in the industry, and that only a day or two of payment delay is enough for players to start thinking along the lines of their money having been "confiscated" by the relevant casino.

livrfree247, you are not the only site to have been let down by the industry. The GoneGambling site has been let down many times since the passing of UIGEA, often as a result of broken promises by the casino groups who have agreed to sponsor some of the GoneGambling games.
It seems that money comes before honour in this industry, and that promises will be broken if the "bean counters" decide that the money figures do not add up to what they had hoped when making the promise.

If an affiliate is having problems with one of their chosen casino groups, it follows that referred players may also have a hard time, and again this will reflect badly on the affiliate site, as well as the casino.

 

[USA2112]

Perhaps livrfree247, you have been conned by some crafty rogue players. It seems you have run a contest, got a winner(s), but no referred players.

Does sound that way! livrfree247 If the contest players did not sign up through your affiliate link "your referred customers" no reason for the casino to pay.

 

[livefree247]

Does sound that way! livrfree247 If the contest players did not sign up through your affiliate link "your referred customers" no reason for the casino to pay.

Hi, I understand what your saying USA but the money was for me to do as I wish, it was for both new and exsisting players.....I was NOT told it was for new sign ups only.

 

[USA2112]

Hi, I understand what your saying USA but the money was for me to do as I wish, it was for both new and exsisting players.....I was NOT told it was for new sign ups only.

If that's what the agreement said Im assuming they meant your existing player accounts with the casino before the contest and any new player accounts created during the contest through your affiliate links. Just a thought!

I could be wrong! and maybe that's what you need to clearify with Jason, was it for your referred player accounts only. Usually contest cash is given out to benefit the affiliates and the casino alike, when players make deposits to enter the contest.

Then you have to take into consideration did you clairify this to your forum members when you ran the contest.

Good luck

 

[livefree247]

If that's what the agreement said Im assuming they meant your existing player accounts with the casino before the contest and any new player accounts created during the contest through your affiliate links. Just a thought!

I could be wrong! and maybe that's what you need to clearify with Jason, was it for your referred player accounts only. Usually contest cash is given out to benefit the affiliates and the casino alike, when players make deposits to enter the contest.

Then you have to take into consideration did you clairify this to your forum members when you ran the contest.

Good luck

he won't answer my emails, how am I suppose to clairify anything? with him

 

[thisisvegas]

Well the title of the thread is misleading to start with and secondly we don't give cash to affiliates in that manner. We do work with affiliates if they want to setup contests and to provide the names of the winners where someone like myself would award the prizes to the players and never to the affiliates. As far as I know, I don't know of any affiliate manager who would agree to this and it was stated that money is awarded to players.

John

 

[maxd]

If the OP can confirm that the account was never actually locked I'd be happy to change the title of this thread to something more representative, and less inflammatory.

 

[livefree247]

Well the title of the thread is misleading to start with and secondly we don't give cash to affiliates in that manner. We do work with affiliates if they want to setup contests and to provide the names of the winners where someone like myself would award the prizes to the players and never to the affiliates. As far as I know, I don't know of any affiliate manager who would agree to this and it was stated that money is awarded to players.

John

Hi john misleading??? if an affiliate can't access their account all of a sudden? what do you call it? I call it locked what do you think, I would make up such a silly thing. my account as of today at 5:35pm EST is still locked or "I can't log in" how can my players get credited when my affilate dosn't return my emails?? and today your support staff said he wasn't available.I sent my contest winners to jayden, to support, and to the manager@support without receiving any replies.

 

[thisisvegas]

I hope to put this issue to a close soon since it is taking more of my time and others in tech department handling this than need be.

The account was never locked and I see this on my end and tech support confirmed this. Twice I have seen posts stating that livrfree247 couldn't login but I saw successful logins BEFORE each post was made where she stated she was still locked out and could not login. I asked what message was received when trying to login and it was an incorrect login message not a locked account message. I was able to login myself so there are definitely no problems there.

I don't really have much to say here as I have tried to help but this information does not match up to what I see on my end.

John

 

[SlotsWizard]

This sounds like a case of someone figuring out the username & password, and then logging in and changing it.

Livrfree - if you don't already, I highly recommend using lengthy random passwords. That's what I have gotten into the habit of doing for my more sensitive accounts. Some places don't accept long passwords, but try to use a combination of at least 16 characters with mixed numbers, uppercase and lowercase letters.

John - Perhaps you should reset her password to something temporary and email it to her.

 

[thisisvegas]

I have done this twice already and sent them only to her. John

 

[SlotsWizard]

I have done this twice already and sent them only to her. John

Well... that certainly complicates things!

 

[winbig]

I hope to put this issue to a close soon since it is taking more of my time and others in tech department handling this than need be.

The account was never locked and I see this on my end and tech support confirmed this. Twice I have seen posts stating that livrfree247 couldn't login but I saw successful logins BEFORE each post was made where she stated she was still locked out and could not login. I asked what message was received when trying to login and it was an incorrect login message not a locked account message. I was able to login myself so there are definitely no problems there.

I don't really have much to say here as I have tried to help but this information does not match up to what I see on my end.

John

Maybe she's seeing a cached copy of the 'incorrect login' page? She might want to try clearing her cache.

 

[maxd]

Well it looks to me like there is something else going here, in other words the account hasn't been "locked", there's just some problem accessing it.

John has asked that we tone down the title of this thread. On the grounds that it is doing them damage while John is obviously going out of his way to help I'm inclined to agree. And so ...

Thread title changed from

400 Group locked me out of my Affiliate account!!!!

to

400 Group, problems with my Affiliate account!!!!

 

[livefree247]

I hope to put this issue to a close soon since it is taking more of my time and others in tech department handling this than need be.

The account was never locked and I see this on my end and tech support confirmed this. Twice I have seen posts stating that livrfree247 couldn't login but I saw successful logins BEFORE each post was made where she stated she was still locked out and could not login. I asked what message was received when trying to login and it was an incorrect login message not a locked account message. I was able to login myself so there are definitely no problems there.

I don't really have much to say here as I have tried to help but this information does not match up to what I see on my end.

John

How dare you? that is so untrue you never saw successful logins BEFORE each post was made? this topic is still open, because my contest winners have not gotten there credits, this is the major issue, that you and support have danced around the last 3 days, I keep sending jason and support emails and again nothing, asking to please credit these players, and no response? and I don't know why, jason has backed out on our contest deal. I love the 400 group and don't like to post anything negative about them. I think they are a great group, I'm just very stressed about my members not getting there winnings, and on top of that not being able to access my account

 

[livefree247]

I'll show this thread to Jason and I guess he'll pm you if you had problems getting a hold of him but I know he answers emails almost daily and is very quick to respond.

Now I am looking at your affiliate account right now and there are no players referred and I see the last login was 5 minutes after you posted here. I only sent this password to you and it has been reset again.

John

still havent heard from Jason?

 

[vinylweatherman]

How dare you? that is so untrue you never saw successful logins BEFORE each post was made? this topic is still open, because my contest winners have not gotten there credits, this is the major issue, that you and support have danced around the last 3 days, I keep sending jason and support emails and again nothing, asking to please credit these players, and no response? and I don't know why, jason has backed out on our contest deal. I love the 400 group and don't like to post anything negative about them. I think they are a great group, I'm just very stressed about my members not getting there winnings, and on top of that not being able to access my account

It looks like what John is seeing 5 minutes or so before each post is a record of the FAILED login attempts, and is interpreting these as SUCCESSFUL access attempts. While it seems the account is NOT "locked" and probably never was, there is clearly a technical issue that is preventing livrfree247 from gaining access past the failed login screen when connecting over the internet, but allowing John proper access when logging in, presumably directly with their own connections to the servers, which may be over a local intranet from his office.

There is another issue, and that is the failure to credit the contest winners. This has NOTHING to do with the problems with the affiliate account. John has already stated that affiliates are not given the money, but that players are credited directly into their participating casino accounts. This seems not to have been done, and this is more than a case of ignoring Emails, it is a case of not carrying out the task of crediting winning accounts. It is THIS that is doing the greatest amount of damage to the brand, not one affiliate having problems gaining access to their account.
Until these contest winners have been credited, this ongoing issue cannot drop out of the limelight.
The length of time that this Jason has been unresponsive to Emails makes it look like he has "done a runner" on his deal on the play4keeps forum.

This is actually the SECOND time (to my knowledge) that a contest forum has been "screwed over" by a Rival powered casino, and the other case was also one of making promises and a deal one month, and pulling the plug when it actually came to making good on expectations the following month. This case again involved a contest and games forum run on similar lines as play4keeps.

There are THREE issues here than need answers.

1) Failure to credit contest winnings.
2) Problems with accessing an affiliate account.
3) Failure of Jason (or delegated staff) to respond to Emails from livrfree247, leaving John to do all the work that Jason should have been dealing with BEFORE this became a public issue here at Casinomeister.

 

[TDTAT]

I would like to say I have been dealing with the 400 group
for 2 years. John has been wonderful since he started with This is Vegas
a few months ago. I know Rival has some intermitten email
problems so try this email: [email protected]
John is a good guy and will fix any problems anyone has.
He would never ignore emails on purpose. I have had great service
from all parts of the 400 Group since the changes a few months
ago and would suggest these casinos to players and affiliates
alike.

 

[TDTAT]

YOU ARE NOT ALLOWED to be an affiliate and play under your ID..
that is at ANY CASINO that I know of and is probably why your were LOCKED.



Additionally, maybe your contest winners are not affiliated
to your affiliate account. When I have contests, the players
have to be affiliated or they are not allowed to win the contests..
When I have had contest winners they were credited in less
than 24 hours except unaffiliated players.. Try the email
addy I posted above and you should be fine

Also I have never had a problem logging into my affiliate
account, and check every day many times, so
I would confirm your log in details and maybe try from a
different computer

 

[lots0]

It looks like what John is seeing 5 minutes or so before each post is a record of the FAILED login attempts, and is interpreting these as SUCCESSFUL access attempts.

Your sure about this? You sure it is not possible that the affiliate is in fact logging in just before she posts?

 

[TDTAT]

I think the basic problem is that this affiliate
is a player who wants to have contests and win the prizes
themselves..
you can not have contests and give away prizes
when you have 0 players affiliated to you...or play under your own ID

Everyone needs to see what is going on here

I am sure you are a nice person and meant no harm
but I do not believe TIV is in the wrong here.
As far as any unanswered emails use this
addy for John: [email protected]

 

[livefree247]

YOU ARE NOT ALLOWED to be an affiliate and play under your ID..
that is at ANY CASINO that I know of and is probably why your were LOCKED.



Additionally, maybe your contest winners are not affiliated
to your affiliate account. When I have contests, the players
have to be affiliated or they are not allowed to win the contests..
When I have had contest winners they were credited in less
than 24 hours except unaffiliated players.. Try the email
addy I posted above and you should be fine

Also I have never had a problem logging into my affiliate
account, and check every day many times, so
I would confirm your log in details and maybe try from a
different computer

wrong, my affiliate id is not the same as my username for DVG I already know it's not allowed
and yes, I tried a different puter and I can log in and I sent support an email telling them so last night,so I want to sway from the log in issue and get right down to my agreement with jason and not responding to me. there support team is very dissapointing. I had to suspend my current contest. and the other winners oh well... what can I do?

and jason hasent returned any of my emails wayyyyyyyyyyy before I had problems logging into my account my contest ended on 1/18/08 and I sent him a million emails from 2 different addys. also IM I sent him about 5 messages. and john has not adressed my issue with my accounts getting credited period.

 

[TDTAT]

Use this email babe and he will respond and if not
I will email him for you
email: [email protected]
If you do not get a response today, send me a personal
message and I will get on him
I have had nothing but good service since John took over

 

[TDTAT]

I have a member named Livefree24/7 at my site, is that
you?? you should have just let me know and
we could have dealt with this days ago

 

[TDTAT]

Livefree: YOU CAN NOT give away credits as
prizes to players who are not affiliated to you..
AND they must be depositors.. how many depositors
are affiliated to your account?
At least that is the way contest prizes have been
at my site for over 2 years and from every casino
I have dealt with.. AND THEY SURE DO NOT
PAY the credits to your account..

 

[lots0]

never mind

 

[RobWin]

I lIkE tHe FOnT Styles You gUyS aRE uSIng

 

[livefree247]

yes, it's me livefree, lol when I registered

on this site I made a typo and it came out livr instead of live I will email your contact now

 

[TDTAT]

yes, it's me livefree, lol when I registered

on this site I made a typo and it came out livr instead of live I will email your contact now

Ok great!! Hey girl, we can get this worked out..
He really is a good guy and I think this is all a misunderstanding...
How much are we talking? $100 in prizes? $200?
I feel badly for your players, so maybe I can
have a special contest for them at NoLuckNeeded
or something.. or try to get me a list of them and their
Rival user names and I can probably talk all the Rivals
into getting together and working this out.. If
not and it is only a few hundred bucks I will
pay them cash if they are NoLuck members

 

[livefree247]

Livefree: YOU CAN NOT give away credits as
prizes to players who are not affiliated to you..
AND they must be depositors.. how many depositors
are affiliated to your account?
At least that is the way contest prizes have been
at my site for over 2 years and from every casino
I have dealt with.. AND THEY SURE DO NOT
PAY the credits to your account..

I know you get lifetime commission on players that download and create an account under your affiliate id so you make money off them, I have entered many contests on different forums that I did not download from and have won nd bonuses, the contest was posted for new and exsisting players.ONLY

look, I'm pretty new at being an affilate this was my first sponsored contest, and I was NOT told it was for new deposting players

 

[TDTAT]

you do that so you get lifetime commission on players that download and create an account under your affiliate id so you make more money off them, I have entered many contests on different forums that I did not download from and have won nd bonuses, the contest was posted for new and exsisting players.ONLY

look, I'm pretty new at being an affilate this was my first sponsored contest, and I was NOT told it was for new deposting players

That is just the way I always did it because the first
contest I ever had was like that and now all the casinos
say to do it that way.. And yes to me it makes
sense of course... But just read my last post
before you get all mad ok?

 

[livefree247]

Ok great!! Hey girl, we can get this worked out..
He really is a good guy and I think this is all a misunderstanding...
How much are we talking? $100 in prizes? $200?
I feel badly for your players, so maybe I can
have a special contest for them at NoLuckNeeded
or something.. or try to get me a list of them and their
Rival user names and I can probably talk all the Rivals
into getting together and working this out.. If
not and it is only a few hundred bucks I will
pay them cash if they are NoLuck members

that is very sweet of you... is it tina? I hope john will save the day! lol

 

[TDTAT]

Close!! I am Tawnia.. and we will get them paid one way
or another. How much is the total? Less than
a few hundred and I guarantee it myself. You know me
and trust me I hope as I think you have won
a few of my contests yourself

 

[livefree247]

I think the basic problem is that this affiliate
is a player who wants to have contests and win the prizes
themselves..
you can not have contests and give away prizes
when you have 0 players affiliated to you...or play under your own ID

Everyone needs to see what is going on here

I am sure you are a nice person and meant no harm
but I do not believe TIV is in the wrong here.
As far as any unanswered emails use this
addy for John: [email protected]

Hi, I missed this post how dare you charter assinate me saying quote

I think the basic problem is that this affiliate
is a player who wants to have contests and win the prizes
themselves..

never in my life have I been insulted, like you just did. never mind I don't want your help I'm so pissed off over your comments, and of course it's another women!!!

 

[TDTAT]

Well I just read a few of the posts and did not realize it was
you// I apologize of course and when I read through
I understood what was going on.. I was just making
a quick comment and should have read everything before I posted!!
so lets just get this worked out and
forget all the anger. I do apologize and would have deleted the post
if possible... Sorry

You can hate me but it is better to get your players
paid, OK?

 

[TDTAT]

AND YES I am a Woman, otherwise I would not
give a flying crap about another persons players
or waste my time trying to help
(no offense guys)