[RESOLVED] casino rewards 11 days and counting for payment

[LOOKAWAY]

Hi just to let you know i just sent my complaint to ecogra, 15 days at a micro just sucks, How dare they, Now time for tea.

[chuchu59]

Meanwhile, I have just received my cashin and it is now in my moneybookers account.

[LOOKAWAY]

Hi me to chuchu just now. LOL just sent in complaint o well atleast i got paid.

[LOOKAWAY]

Hi again so now that i have been paid do i email ecogra and take the complaint back not to waste there time or let it stand.

[maxd]

Good thinking, sending a "thank you" note would be a good idea ... IMHO.

[vinylweatherman]

I can speak for Neteller, and when a withdrawal is "processed", it is in the player's Neteller account in SECONDS. Neteller does NOT have ANY "1 - 2 business days" wait between the payment from the merchant account of the casino and the receiving account. I expect Moneybookers works on the same principle.

Delays are caused when casinos say the withdrawal has "been processed" when in fact it has not. Often they have merely sent it to their accounts department for processing, but tell the player it has been processed. They quote this "1 to 2 day" delay to cover up this lag between "sent for processing", and the accounts department actually making the request to process through the merchant Neteller (or Moneybookers) account.

Each day of public holiday should add 1 day of extra delay to payment. One problem is that the process may not be automatic, and the 48 hour MG reversal period is NOT honoured unless hour 49 is a working day. If reversal expires on a holiday (or weekend) the withdrawal sits in limbo, only being passed to accounts on the next working day. At Christmas, this can mean the new year holiday then delays the withdrawal further because it was not passed quickly enough during the three working day window between Christmas and New year. The likely result is that these withdrawals were probably only processed from the 2nd Jan onwards, despite being submitted just before Christmas. A withdrawal on the 22nd December would hit this "double whammy", as the 48 hour reverse period would expire on Christmas Day, which leaves the three working day window straddling the following weekend (assuming no extra days were taken as holiday, as it's Summer in Australia). Normal service only resumes from the 2nd Jan onward.
I withdrew from Zodiac on the 6th, and was paid on the 9th, as would be expected from a 48 hour pending period plus one working day to process.