[RESOLVED] First Web Casino is ignoring the preferred payment method

[Seaman63]

I made a deposit at First Web Casino lately with paysafecard and was able to cash out a little about it. Like at every microgaming casino…there´s an option at the banking section to set up your preferred payment method. So did I and chose Neteller.

Yesterday I received a statement from them, my payment will be sent by check. I never requested a check because it is no payment option for me in my country. There are high fees and regulations with foreign checks…so it is much trouble with checks.

I have almost lost funds years ago because they have sent a withdrawal into a locked click2pay account because they ignored my wish to be paid into Neteller. So you maybe understand that I´m not happy with the whole issue.

I contacted the casino support about this and received no reply. From my point of yiew, this is very poor customer service.

I´m posting this now here at Casinomeister with the hope of a response from anyone, because I definitely do not understand why First Web Casino is acting that way.

I never experienced those problems with any other Jackpot Factory Casino or any other microgaming casino.

[lots0]

I don't know for sure, but the problem could very well be with Neteller and not the casino.

I personally don't like Neteller, they ripped me off and screwed over millions of Americans and Canadians... Why anyone would still want to use them after all that is a complete mystery to me.

[Mousey]

Hello Seaman,

Please PM the JPF rep here. JPF Contact The sooner the better, so they can straighten this out for you.

Good luck!

[winbig]

Hello Seaman,

Please PM the JPF rep here. JPF Contact The sooner the better, so they can straighten this out for you.

Good luck!

Not trying to stir up sh!t here, but why are there so many threads about JPF that can't be settled via their support email/phone? Why must one go through JPF's CM contact to get everything resolved? IMO this should only be a last resort, not the only resort.

lots0: Even if it was a Neteller issue (I'm not taking any sides here), wouldn't it be JPF's duty to inform the player that their preferred option is not available, and ask them how they wish to be paid before they choose one for the player and force it upon them?

[Zodiac]

Hi Seaman,

if you played at the other JPF Casinos with no problems cashing out to Neteller, it can't be that you have now problems at First Web.

have you contact the Live-Support or via email ?

at some Casinos you must make a min. deposit to show them that you have an account and that you can use so your preferred payment method.

actual not demand, because you must indicate your payment details, but some Casinos demand it.

should support not be able to help you, do what Mousey say and contact the rep here

[lots0]

lots0: Even if it was a Neteller issue (I'm not taking any sides here), wouldn't it be JPF's duty to inform the player that their preferred option is not available, and ask them how they wish to be paid before they choose one for the player and force it upon them?

You would think so.

It may well not be Neteller, but JPF never lied to me or ripped me off and well Neteller has...

[Seaman63]

I have deposited and cashed out with Neteller before at first Web Casino and at any other JF Casino very often.

I would like to point out that I have never been ripped off!The question is: Why do they offer you a chance to set up your preferred payment method and then ignor your choice?

I have contacted via email and usually I recieve a reply, so I don´t think it bounced.

[Mousey]

Let us know how this goes for you, Seaman. Unfortunately, once one of their withdrawals is mangled, it seems to take a while to get it sorted. Hopefully, you'll be attended to promptly.

And good luck.

[Seaman63]

Well, I pm´d the rep yesterday...but no reply. However, I recieved a reply from customer service:

However, according to the casino withdrawal policy any deposits from a valid and refundable payment method are processed back to the method used. For more information about our withdrawal policy please refer to this site:

http://www.firstwebcasino.com/withdrawals.php



As you know all your recent purchases were made via PaySafeCard, which is a payment method that we cannot refund to, therefore, the default for processing of your withdrawal was check payment.



Kindly note that in order to get your funds processed to your NETeller account you are supposed to make deposits with this method within last 180 days

I never heard about that 180 days rule before and I´m still curious about first offering that "preferred payment method" and not taking care of it.

Ok...it was my fault not to read the withdrawal terms, but like I said...I never had a problem cashing out from a paysafecard deposit into neteller at any other casino before.

In my opinion, a high standard casino group like jackpot factory should be more flexible and be able to take care of it´s customers needs.

I feel the whole thing happened to stretch the payout procedure, if the funds are longer at their accounts, they will get interest rates about it more longer.

[niklas]

I had a similar problems at another casino, in the MiniVegas group, where they refused to pay me back into my Neteller account that I deposited from!

They could only offer me cheque for free, or bank transfer for €25. Since foreign cheques cost me a fair bit to cash I had to pay the €25 for a bank transer.

I'm not going to bitch about it though, I just won't play there anymore.