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This is becoming a big problem. Casinos assume that a cheque is universally acceptable as a default payment method, whereas others have some issues that are not obvious, like the deposit within last 180 days rule. These "issues" differ between different casinos, so there is no "law" requiring these standards to be met, the casinos just make it up themselves to suit their own operating requirements.
The problem comes where players' own countries do not offer support for checks due to it being a dying method for transferring funds. Even here in the UK it can be a problem where the cheque is denominated in a foreign currency, with huge bank fees and some problems depositing it into some types of account. Cheques in the UK Pound are not a problem for me, but are for players whose own currency is not supported.
In this case, First Web have provided poor service by not advising the player in advance, as it would clearly have been possible to have made a token deposit from Neteller and then withdrawn the whole amount back to them.
Getting out of this can be done, ask First Web to cancel the cheque and refund back to the account. Then, make a Neteller deposit and follow this with a withdrawal for the whole amount.
This ignoring of E-mails is a CONSTANT problem with Jackpot Factory, and their CS CANNOT contact accounts (who deal with these issues) directly, all CS can do is pass a message. Accounts are very poor at feeding back to both CS and the player. It does indeed take the clout of the rep to get this sorted out, and this really shoudn't be the case. They need to restructure internally so that players can directly liaise with accounts, rather than having to use CS to pass messages back and forth. The issue of these constant failures in their E-mail system needs looking into. I had a session with their VIP CS a while back and clearly demonstrated that there was a SERIOUS issue with some E-mails simply not getting through to the CS desk, while othes got through within seconds of me sending them while on the phone to CS while they watched their inbound queue in real time.
The ONLY clearly reproducable pattern I found was that sending a REPLY to CS just didn't get through, but a NEW MESSAGE normally had no problems. This is a big issue, since CS often E-mail back with a request for further information, clarification etc, and since the original E-mail got a reply, the player assumes their clarification has just been ignored and the issue dropped.
By fiddling around, you can send a reply as if it were a new message (cut 'n' paste), and this is probably more likely to make it. A big problem is that these failures never produce a bounce message back to the sender. If this one issue could be fixed, there would be far fewer negative posts here, as more could be resolved through CS. All they need do is have their IT take apart their system to see where my replies get stuck, and why, then they can fix it. I have conducted the experiment, they now need to act on the results.
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Originally Posted by Seaman63
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