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Grand Mondial - no pay
Hello Folks,
My experience is the following: On 7.10. I made a withdrawal of 1900 GBP in the casino. It is all my winnings and I did not use any bonus. on 15.10. I still didnt have the money in my Neteller so I wrote an email to the support. After 4 days (!!!) there was no reply and I wrote another email and entered online chat. The chat guy told me it is normal (!!!) that it takes so long because of the size of the withdrawal. The only answer I got to the email was an automated one ( transferred to the relevent department...) After another 4 days (today) I asked them again why they dont answer and what is about my withdrawal. I got this answer: "Kindly note that your casino account has been locked and your winnings confiscated because you purchased in Pounds. Our terms and conditions states that the casino do not allow players from Non-Uk regions to play in GBP. I checked the terms when I made my deposit. There was nothing about this! I checked the terms again right now on http://www.grandmondial.com/TermsAndConditions.aspx and there is STILL nothing about this. So not only dont they keep their own promises ( 11. All customer queries will be answered within two working days. ) They even say in chat that its normal that they dont. They dont respond to emails And they dont pay me for no reason (or a reason which is an obvious lie) I have contacted the casinomeister to ask how this casino can be on his recommended list but I also didnt get answer yet. I also contacted the CEO who is active in this forum. On thursday he asked me for 24 hours to get this fixe. On friday he said he would do it on monday and my recent emails he didnt answer. I am really sick of all this now and want to warn everybody of playing in this casino!! |
| The Following User Says Thank You to odair For This Useful Post: | ||
lauriejim (30th October 2007) | ||
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" After All Tomorrow Is Another Day " |
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I Keep playing there at GM because I couldnt find another MG, now that I did, I wont be playing there because I have NEVER gotten any money, infact I have waited almost 10 days for an approval on the W/D let alone the money itself. Im sick of them and their games (mind, not slots)
Another nasty thing happened today (no, KK, Im not blaming you because I picked it from you place lol) but I went to deposit $10 and got a letter saying my bank wont take it. I was confused because GM took it. So me being the little yenta I am, needing more info as to why, I decided to try $20, guess what? It worked. They have that you can deposit as little as $10 and no where in the email did it say "we dont take small amounts like $10" So I think they just wanted a bigger deposit. I sent them back an email tellling them they should of looked at my acct and seen my $20 deposit go through before opening their lying mouths and to close my account ASAP. Im really sick of the BS going on with us Americans and even Canadians are getting their share of BS. |
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I would be interested, though, in WHY you chose the UK Pound if you are from Brazil - it does give casinos an excuse to pull stunts. Unless they have it in the T & C, they cannot expect players to know that they cannot use the currencies actually offered by the software when they register their accounts.
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http://www.vinylweatherman.net The unbelievably out of date guide to Fruit Machines on the UK Motorway network. |
| The Following 3 Users Say Thank You to chuchu59 For This Useful Post: | ||
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It would be a little hard to miss what line 15 says in the banking terms and it does say you must play in your currency.
Seems a little strange though that line 14 sounds to be the end of the bank terms, as you can see below, and line 15 comes after. You clearly don't have to look far for the other terms. Grasping at straws I guess. 14.) You will find more purchasing instructions throughout this site so don't hesitate to contact us if you have further questions. 15.) Players must register and play in the currency of the country in which they reside, if available, or in USD. Should players not observe this rule all winnings derived from the resulting game play will be forfeited.
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It is better to live for one day than never to live at all. TheGamblersNet - Rival Casino Games. |
| The Following User Says Thank You to USA2112 For This Useful Post: | ||
odair (31st October 2007) | ||
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However, I agree that it would be grossly unfair to not pay this player. As usual, the casino is the one with all the control here; if they don't want players using a particular currency, why do they allow them to open accounts & deposit in that currency??? I hope the casino sees sense here & does the right thing. KK
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KK: And another one bites the dust... See Kasino News KK's recommended casinos: Brand New ~ All 15 Rivals ~ OK for USA. ¦¦ Slot Beating info. |
| The Following User Says Thank You to KasinoKing For This Useful Post: | ||
Mario (31st October 2007) | ||
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Yes indeed that Term and Conditions has been there since the beginning. Nothing has changed at all in fact the casino has taken a more firm stance in accordance to this T&C. Thanks Mario PlayShare Group Representative |
| The Following User Says Thank You to Mario For This Useful Post: | ||
lojo (31st October 2007) | ||
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I find it really hard to believe that it will take us two days to respond to your emails as well as that you did not receive any responses back from us. I would like to make a full investigation into this matter for you and request that you please email me your account details either to the direct email address below and or via PM. Please do send this for me so that I can see when and what was responded to you and what the final outcome is of this. Thanks Mario PlayShare Group Representative |
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Thanks for responding Mario. Can I take it further by asking whether a player can ask you to refund his deposit if he loses playing in a disallowed currency. IMO, casinos should have the right to protect themselves and even if this is not in any way related to 'advantage play' ie bonuses, you still have a right to not permitting players from using particular currencies for play. However, that would in fact mean that all play with such currencies are void and refunds should be made to players who lose or win since the bets were not accpeted.
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| The Following User Says Thank You to chuchu59 For This Useful Post: | ||
chayton (31st October 2007) | ||
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