CR DISPUTE over ~$3000 in winnings - bogus claim

[jaguar1987]

Concerning autoplay:
They could see it for sure if I used the software autoplay feature, which is prohibited. Perhaps the software sends info tothe server about autoplay feature being used.

Iagree with the previous poster in part that this is not a bonus abuse case. A large win from bonus might have been the actual reason for their actions, i.e. unwillingness to pay a large sum and to find an excuse for it, but the words "bonus abuse" never appeared in any mesages from them or Ecogra. The Multiple acc case which is happening might have been triggered by reasons I spoke about in my first post, but in this case they are acting not according to TC, as a dynamic IP coincidence or a use of a second-hand PC are NOT the "shared computer environment" or anything else stated in the TC and quoted by support.
Grounds are invalid in my case.

It is a pity that a reputable group acts this way and gets support from Ecogra.

Any advice on how to act and whom to addres will be highly appreciated.

[lojo]

Originally Posted by jaguar1987

Any advice on how to act and whom to addres will be highly appreciated.

If you've already Pitched a Bitch you're in good hands. I'd just read http://www.casinomeister.com/problems.php over again and follow any requests from Bryan.

[jaguar1987]

PAB posted more than a week ago. No reply from Bryan or the casino.
What can be wrong?

[lojo]

Originally Posted by jaguar1987

PAB posted more than a week ago. No reply from Bryan or the casino.
What can be wrong?

He's probably not working this weekend.... try to send him a personal message (click on his name or avatar) and I'm sure he'll follow up soon.

[chuchu59]

Originally Posted by jaguar1987

PAB posted more than a week ago. No reply from Bryan or the casino.
What can be wrong?

A week may be a long time in politics but withdrawals usually take much longer than this. Exercise some patience. Bryan is bound to follow this through.

[Casinomeister]

PABs are backlogged three weeks at the moment, but I hope to have them all taken case of by tomorrow. I'm on this one now.

When they mean identifiers, it usually has nothing to do with a style of play but that they have connected your account to another/others. Is really quite simple. I'll see.

One question for the OP - are you sharing your computer with anyone?

[cyprean]

Originally Posted by Casinomeister

One question for the OP - are you sharing your computer with anyone?

OP wrote:

Originally Posted by jaguar1987

I have not opened any accounts besides those in my name, several within this group, from my computer. There has been some mistake or just a desire not to pay large winnings. I suggested that the reasons could have been the following:
a. I use an ISP that gives dymanic IPs. There could have been a coincidence that my IP was the same as the IP of another user at other time
b. I accessed some of my accounts with Microgaming casinos from a university computer. Someone might have accessed his/her account from the same location. I had not made amy bets from there, I was checking the status of my withdrawals.
c. I have acquired my PC second-hand and it may link to accounts of the original owners through hardware identifiers.

[Nifty29]

(I have not used the Autoplay FEATURE prohibited by the T&C (refers to that of the MG software) but I have used a third-party program which obviously is not forbidden by T&C).

Anyone who has read these forums would know that using robots etc is a huge risk, especially when a bonus is involved. I assume the robot was placing minimum risk bets etc over and over..?? Anyway, the following term probably lands you in hot water too:

Observations of playing patterns such as the playing for deliberate minimum risk, equal, zero margin or hedge betting may not be considered as playing in the appropriate spirit for the purposes of meeting bonus wagering requirements. Should the Casino deem that these practices have been utilized for the specific purpose of meeting wagering requirements, the casino reserves the right to withhold any cashins and/or confiscate all winnings.

Also, this one might drop you in it:

Other practices of playing behaviour which may lead to the casino withholding cashins and/or confiscating all winnings include, but are not limited to, placing single bets whereby the wager consists of the majority of the total available balance and the bonus balance contributing to a significant portion of that balance. Should the casino deem that practices such as this have been utilized, the casino reserves the right to withhold any cashins and/or confiscate all winnings.

My advice would be to move on and suck it up on this one. Even though I dont agree with the wider definition casinos use for 'bonus abuse', I think that is exactly what you were trying to do in this case.

However, if the casino and eCogra has decided you have fraudulently created an account (and CM said 99% of the time they are correct), then all of the above is academic.

[jaguar1987]

As it`s been said a thousand times in this thread, the grounds for confiscating winnings stated by CR do not include bonus abuse or anything like this. I don`t remember exactly, but I think the term you cited was not in use at that time.
Using a robot is a risk, I agree, but it isn`t the autoplay feature prohibited in the TC.
Just as a second-hand pc and everything else I spoke about are not the "shared computer environment" case.

I would consider giving up in case you`d like to be a nice guy and send 2200E to me.

[Casinomeister]

Well that was a total waste of time.

This guy is all over the place, he's linked to over 20 accounts. Bye fraudster.

And the PAB section has been shut down indefinately.