[ROGUE] HippoJo Casino - Five weeks and still waiting for payment

**Casinomeister** · 13th November 2007, 12:30 AM

RTG is just as frustrated as I am, but is hoping that the Hippojo operation will be normalized by the end of the month.

We'll see

**thelawnet** · 13th November 2007, 03:55 AM

Originally Posted by Casinomeister

RTG is just as frustrated as I am, but is hoping that the Hippojo operation will be normalized by the end of the month.

We'll see

Not sure 'normalized' is the verb I'd use.....

The average RTG at least stays up to take deposits, even if it doesn't pay out again.

Not even having a website, and for several weeks, that takes the biscuit.

When I worked with any company with a website, if it was down for about 10 minutes people immediately got the impression that the company was going out of business as a result. And that was for 10 minutes.

**lojo** · 13th November 2007, 05:09 AM

Website down is one thing (kudos for not attracting new clients if they are struggling) One would hope that all affiliates have temporarily pulled links as well.
Continuing to accept wagers... (don't know if they do, I can't play there) that's a tough one - may be necessary to 'heal' assuming they have a plan, and why not assume the best? I didn't look too deep into four monkeys, but I doubt that is the 'Industry veterans' spoken of earlier.

It is complicated, I'm sure, but it is also simple maths. With confidence in the operators, the product should be able to recover. And this really does seem a case where RTG can save face if they choose. If this casino fails, I'm guessing there will be hell to pay.

These are the days of wine and roses and crisis can equal opportunity.

Best of luck to all who have money due, and especially best of luck to hippojo so you can be paid. And best wishes that RTG will finally pay attention to their responsibilites as a software and license provider.

**jetset** · 19th November 2007, 06:34 AM

It looks (at last) as if things may be happening. The main guy at 4 Monkeys managing this operation has been in contact this date.

The gist of his message is that they are making "positive progress" and that they hope to have more news for players this Wednesday or Thursday.

I'm assuming this will be positive news, because he ends with the assurance:

"We will not, I repeat not, leave any player nor affiliate in the lurch."

I'm prepared to continue working on this over the next week to see what develops from the above - its taken so long thus far that I think it is worth seeing what these guys deliver.

Edited to reiterate that players with problems at HJ should submit a PAB to Bryan so we know what we're dealing with here in case this has to be taken further.

**liquuid_fusion** · 19th November 2007, 03:41 PM

Thanks jetset, glad to hear they haven't disappeared.

I sent an email to Four Monkeys about my situation several weeks ago but didn't receive a reply.

**jetset** · 19th November 2007, 08:12 PM

He claims that for the past four-five weeks he's been attending his terminally ill father, who passed away late last week and was buried just prior to the weekend.

Although tragic, that doesn't excuse the whole bloody operation going off the rails, and this issue has been building for some time beyond the last month or so.

Still - I'm now waiting to see whether he delivers on that promise that no player or affiliate will go unpaid. And the clock's ticking....

**frankensite** · 19th November 2007, 09:02 PM

After this on the forum, i'm going to chargeback my "old" transaction..(10 month old)....thank god this is a option in the Danish law to do that !!!!!!

**Rogeuro** · 20th November 2007, 11:32 PM

Uggg, what bad news about this casino. However, I am glad I found these postings and now hopefully something will be done about paying winning players.
I played blackjack here on October 7 and won 460 GBP. I have sent my docs to them and was about to send faxback-form when I saw their website had disappeared and emails to them were undeliverable.

This now gives some hope.