[ROGUE] HippoJo Casino - Five weeks and still waiting for payment

[liquuid_fusion]

10 days after the second deadline for partial payment has passed:

Thank you for your email and we apologise for the delay in responding to you.

Your email is being reviewed and you will receive a more detailed response over
the next 24 hours.

We appreciate your patience.

Kind Regards
Victoria
HippoJo Accounts

[pach]

I requested a withdrawal of 1300€ on June 14th. I got the same answer..."we are having technical problems with our Neteller account...our bank in Cyprus is not the best when it comes to fund our account.... and blah blah blah.

They gave me 300€ about a month ago as a partial payment and got some nice and polite emails from them telling me my money is on the way.

In the mean time I was so stupid to make another deposit and win another 1200€, that I haven't even requested yet (why bother?)

When they say your email have been forwarded to whatever department it is, don't expect to get an answer in the next few days.

[jetset]

Just updating myself on Hippo Jo by reading through this thread, it unfortunately has all the hallmarks of owners running low on cash and for some reason not being prepared or capable of providing further operational funds to management.

These non-payment excuses are typical examples of a management trying to hold the fort until more cash arrives that we have seen in other issues just before a casino collapses....or more rarely takes on a new lease of life.

I genuinely hope this is not the case (the crash, that is!), but it has proved impossible to get at the facts because the experienced and hitherto honest and reliable Australian managers looking after business for the owners have uncharacteristically stopped responding to email communications.

That's a bad sign, I regret to say.

If the support and accounting people are still sending out "holding" style messages, then there's perhaps a hope on management's part that the owners are providing more funding and that cash is on the way, so all hope has not yet been lost, although I can truly appreciate the frustrations of unpaid players here.

Hopefully at least one of the managers will be in Barcelona for EiG and that will provide us with an opportunity to tackle them face to face on WTF is going on here.

[Casinomeister]

Originally Posted by jetset

Just updating myself on Hippo Jo by reading through this thread, it unfortunately has all the hallmarks of owners running low on cash and for some reason not being prepared or capable of providing further operational funds to management...

I believe Liquid Fusion's issue had nothing to do with a Neteller deposit since he used a credit card, so the Neteller excuse doesn't fly. I told them straight out "just cut the guy a check!" but they stopped responding.

[liquuid_fusion]

12 days after the promise of a detailed response within 24 hours, i've heard nothing.

[vinylweatherman]

Originally Posted by liquuid_fusion

12 days after the promise of a detailed response within 24 hours, i've heard nothing.

Looks like they have done a runner with the money, or there would at least be some payments to players from money they had received in deposits.
Anyone who deposited from a UK credit card can claim back the funds after a certain time of non-responce on the grounds that the merchant has effectively "gone bust" owing customers money. This is not the same as the "chargeback", but is another of the protections under the consumer credit act. The card company will make it's own attempt to contact the merchant for an explanation, but would still have to pay up should the merchant be unable to demonstrate they are able to meet their liabilities.
Other countries may have similar protection laws, most probably within the EU.

[Pinababy69]

Yet they are still actively soliciting deposits from players, some of whom may not have a clue as to what the situation is.

I'm so lucky, I could claim this wonderful bonus not once, but twice!!! And they are still sending out the emails for their "Tipping" promo..where they offer you a $15 n/d coupon, but to be able to cashout, you have to make a minimum 30 deposit, and playthrough the requirements on that.

This is absolutely fraud, no two ways about it. Between this situation and the Atlantic Lounge one, I am beyond fed up with RTG.

----- Original Message -----
From: "HippoJo" <noreply@hippojo.com>
To: <pinababy69@hotmail.com>
Sent: Monday, September 24, 2007 8:55 PM
Subject: HippoJo: 300% Deposit bonus ends September 26th


************************************************** ******************************
300% MATCHED DEPOSIT BONUS SEPT 25 / 26
COUPON CODE: SEPT300
YOU MAY CLAIM THIS BONUS TWICE!
************************************************** ******************************

Dear Lisa

Most players say that to really enjoy the experience you've got to play with real money. So, to give you a hand we'll give you 300%, bonus on your next deposit... sound good? Well it gets better, because you have the opportunity to claim this bonus TWICE before it expires at midnight on September 26th.

Because this is such an amazing offer, we have to limit wagering to Real Series Slots, Slots and Keno only. This is a limited time offer only running for two days, don't let it pass you by.

To receive your 300% FREE bonus :

1) Login to the HippoJo Casino Software, click on "CASHIER" and then on "Redeem Coupon"
2) Enter the Coupon Code SEPT300
3) Then make your deposit with HippoJo of between 30 and 50 credits.
4) May be claimed 2 times prior to midnight 26th September GMT

Your FREE BONUS will be credited to your account immediately so you can enjoy the excitement of HippoJo Casino!!

For full terms and conditions of this bonus, please go here: xxxx://hippojo.com/casino/promotions/SEPT300.aspx

All the best and we hope fortune smiles on you as you play at HippoJo Casino!

Kind regards
Peter
Promotions Manager
support@hippojo.com
HippoJo Casino

[liquuid_fusion]

Thanks Pinababy, I wasn't aware they were still sending out emails. I seem to have been removed from the list. That really is terrible!

I only deposited £600 by credit card, with the rest being by Neteller. Since they owe me £3700, i'm somewhat reluctant to claim my money back from the credit card company since it's only 16% of what i'm actually owed. If they do go bust, I will probably have to accept that route however.

[liquuid_fusion]

This morning I woke up to find a £289 credit in my Neteller account from HippoJo.

The total amount owed is £3789, which was withdraw in £500 blocks apart from the last block of £289.

A token gesture? it's better than nothing, but it still only represents 7% of what they owe me.

[kempe]

Thank you for your email.

We are unfortunately expecting delays with withdrawals at this present point in time. Your winnings are safe, quarantined from all other monies, so please feel assured that you will be paid in due course.


Kind Regards
Victoria
HippoJo Accounts

Safe Safe, I don't believe anything of it... i want my 700 euros!s