[ROGUE] HippoJo Casino - Five weeks and still waiting for payment

[liquuid_fusion]

Just thought I would update on my HippoJo saga.

I was promised a part-payment to Neteller (still no answer on Click2Pay) by the end of last week, but have not heard anything or received any money since the email letting me telling me this a week ago. I emailed them after the deadline had passed, but have not received a reply.

I have now been waiting 10 weeks and 1 day.

[GI Joe]

To bad seeing a nice casino go down the drain...

They started out with a nice different image...but must have hitted some big winners.

Hope you get your cash!

GI Joe

[liquuid_fusion]

I received the following email in response to my latest enquiry after the deadline (Friday 24th, almost two weeks ago) had passed for a partial-payment of my cashout.

Hi liquuid_fusion

I can see you have been discussing this with Katrina. She has been away this
week sorry, but will be back in the office on Monday and will get back to you
then.

Kind Regards
Victoria
HippoJo Accounts

It is now the early hours of Wednesday in Australia and I have not heard back from Katrina, despite sending another email to them this morning. The email appears to have been personally written but was in fact circulated round their entire cashout-pending database (probably most of the casinos customers!) as far I as can tell, as several people have posted exactly the same email on other forums!

The following link to the WOL forum describes another customers troubles at HippoJo, which seem to be similar to mine:

http://mb.winneronline.com/showthread.html?t=29850

I have now been waiting 11 weeks and 1 day. I have had many missed deadlines and broken promises from HippoJo, and absolutely nothing resembling a cashout, a partial payment, or a timescale for payment has materialised. They owe me just over £3700.

[liquuid_fusion]

I have sent a message to the HippoJo rep here, requesting that he replies publicly to this thread.

[vinylweatherman]

Originally Posted by liquuid_fusion

I have sent a message to the HippoJo rep here, requesting that he replies publicly to this thread.

This is looking more and more like a "can't pay" situation. Trying to fob someone off with a PARTIAL payout after 10 weeks is most telling.
Given that MANY players now have this problem, this is not just a freak technical hitch. There should be NO PROBLEM paying a BRITISH player in a timely manner, there are no "authorities" to hide the transactions from, it can all be done above board.
They might be giving priority to players who used credit cards to deposit, as these have more "clout" by disputing the charges - especially so where their net cashouts are less than net deposits. HippoJo marketed directly to the UK players with a GBP version of the software, and could have picked up quite a few GBP players who used a credit card.

Neteller may have banned this casino from holding a merchant account (high risk of insolvency), and this might be why they are "unable to fund" it!
Many Playtech casinos had similar problems with Neteller a while back, and were also unable to pay some players through Neteller.

When and if the rep shows up, there is a lot of explaining to do.

[br600]

I am waiting for more then 3 months now. Everytime excuses and promises but still no money in my account.

I suggested click2pay a couple of times but they didn't want that.

2 weeks ago i was promised a partial payment €200 within a day but still nothing. I am waiting to receive €1600.

[liquuid_fusion]

The HippoJo rep has visited the forum since I sent the PM to him.

Vinyl, you might have a good point. I did in fact make some of my deposits using a credit card.

[Casinomeister]

One of my first official tasks done after my holiday in the North Sea:

In the rogue pit:
http://www.casinomeister.com/rogue/n...ojo_casino.php

I would recommend that anyone with a complaint (br600, dancinggoon, etc...)PAB as soon as possible.

[maybe]

Thanks Bryan for the heads up.

I PAB right now. I am owed by these folks, too.

[br600]

Originally Posted by Casinomeister

One of my first official tasks done after my holiday in the North Sea:

In the rogue pit:
http://www.casinomeister.com/rogue/n...ojo_casino.php

I would recommend that anyone with a complaint (br600, dancinggoon, etc...)PAB as soon as possible.

Done