[ROGUE] HippoJo Casino - Five weeks and still waiting for payment

[Casinomeister]

Yes, it is encouraging that there is at least some movement/communication going on. I had pretty much written this debacle off as "useless to pursue".

I guess we'll see...

[dancinggoon]

yeah thanks for your help and this good news...
Hopefully ill see the 1000euro, that they still own me!

[slafs]

Greetings all,I guess it wasn't just talk after all this time, early this morning I received the following mail:

Dear Player
Please check your NETeller account for a deposit from Trustbond Services Ltd.As a past customer of HippoJo you have received a payment today.

The general policy for payments is:
1. You have not been paid an amount equivalent to the sum of your deposits, and
2. When you last logged in, you had either
(a) a pending withdrawal or
(b) an account balance greater than the minimum withdrawal amount.

A total of 25 HJO customers are impacted in some way by this. 8 further players are still under some form of review which is expected to be finalised within a week of this email. Customers are being contacted by email as payments are made.

We know this is not going to meet everyone's expectations. Yet receiving this payment does bring closure for those who are out of pocket. All player accounting records are retained and should it become possible to pay amounts over and above deposits in the future this will happen as a matter of course.

Yours faithfully
Katrina
Hippojo Accounts

Checking my NETeller account, I found a $1,341.21 deposit from Trustbond, equalling something like £680 of the ~£4000 they owe me. Not great, but a helluva lot better than nothing, which is what I was expecting!

One question remains though, is there any hope of seeing the rest of my money? What do you guys think?

[Casinomeister]

That's great news!

Originally Posted by slafs

....One question remains though, is there any hope of seeing the rest of my money? What do you guys think?

I would be grateful for what you got already. I would seriously doubt that any more is on the way since it has taken an excruciating amount of time to see any activity. But you can always hope...

[helfer]

Originally Posted by slafs

Greetings all,I guess it wasn't just talk after all this time, early this morning I received the following mail:



Checking my NETeller account, I found a $1,341.21 deposit from Trustbond, equalling something like £680 of the ~£4000 they owe me. Not great, but a helluva lot better than nothing, which is what I was expecting!

One question remains though, is there any hope of seeing the rest of my money? What do you guys think?

Hi,
From what email address did this come? I have not received any word and would like to query them at that address to find out where I stand regarding this policy.

thanks

[Casinomeister]

has anyone else been paid in this thread - liquid fusion? dancinggoon? etc.?

[maybe]

Originally Posted by Casinomeister

has anyone else been paid in this thread - liquid fusion? dancinggoon? etc.?

No money. No email.

[dancinggoon]

i checked both, neteller and click2pay, but i recived nothimg from hippojo...

[alfiesch]

I received also this email from HippoJo-Casino about the "partial payment", and on Feb. 13 I received to my Neteller account my original deposit of GBP 100. Still they owe me over GBP 400 of winnings. I replied to them with an email of strong language saying I was not happy with receiving only back my deposit. Their reply then was:


We do not appreciate the language nor tone of your emails, and we strongly urge you review the limitation of liability provisions of the terms and conditions associated with your membership of HippoJo Casino.

Your account with HippoJo Casino is closed.

Kind Regards

Katrina
HippoJo Accounts


It is obviously okay for them to steal money from players and we must quietly accept it, but when we raise our voice about it they tell us they "do not appreciate it" and close our account firmly!!!

Where do they find this nerve???!!!!!!

[alfiesch]

Also, here is their email address that they did contact me from:

hjo.accounts@gmail.com