Mayan Fortune forfeits deposit and winnings

[erique1977]

Yep, my account is reopened and I withdrew my winnings.

Mixed feelings here because I still feel accused of something I haven't done. Anyway, thanks CocoaRob for your assistance with this issue.

[vinylweatherman]

Yep, my account is reopened and I withdrew my winnings.

Mixed feelings here because I still feel accused of something I haven't done. Anyway, thanks CocoaRob for your assistance with this issue.

That is the problem, you have your money, but have not cleared your name.

While you might be told to let it go, sadly this black mark could affect your gaming at other casinos who find the entry against you on a security database.
It is important that you work to find out what went wrong, and get yourself verified at future casinos BEFORE you play, so that any problems caused by this black mark come to light as soon as possible.
You have already been told the charge, just not been allowed to see the evidence. The charge is that you opened one account (as you say), but with a false name and/or details - this means that the casino cannot check you against the list of current players who have already claimed the sign up bonus (or any other player list for that matter), which is why they make such a big deal over playing under an assumed name. Something about the details you registered with, and the documents you later supplied, has convinced the security department that you are using an assumed identity at the casino, and not your true one. They may also have spotted differences between where you registered the account from, and the details you gave.
If you REGISTERED from "home", it should not matter if you later play from elsewhere, but if you both registered and played from an "away location", they may take this as an attempted deception, and assume the documents are fakes to support the registration details.
You should NOT register at ANY other casino in this group (which is probably all the ones powerd by Rival), as they will most likeky lock other accounts and NOT return the funds, feeling you have taken advantage of a weakness in paying this time.
If you are already a well known player at another casino, try asking them why your documents might be causing problems elsewhere. If they trust you, they will most likely help with some advice (they may also ask why you want to play at a competitor site, and offer you a bribe (bonus?) )

[AudiManinBoro]

Many thanks to Rob here for assisting in speeding up the players problem. Im glad to hear hes going to be paid. of course failing any satisfactory outcome in a situation like this where the player KNOWS he is right there is another option but its a risky one. The player could actually mount real legal proceedings against the casino or company behind it. In most cases this isnt worth it because of the costs and the time involved in going through such procedures, but to me if the money won was high enough I woudlnt think twice. Of course you run the risk of losing if your wrong, but an outcome and a reason would be `forced` out of the casino or group.

[vinylweatherman]

Many thanks to Rob here for assisting in speeding up the players problem. Im glad to hear hes going to be paid. of course failing any satisfactory outcome in a situation like this where the player KNOWS he is right there is another option but its a risky one. The player could actually mount real legal proceedings against the casino or company behind it. In most cases this isnt worth it because of the costs and the time involved in going through such procedures, but to me if the money won was high enough I woudlnt think twice. Of course you run the risk of losing if your wrong, but an outcome and a reason would be `forced` out of the casino or group.

This is one reason why many casinos are run from such places as Costa Rica, this option would only be worth a shot if the casino (or it's executives) were based in a well run juristiction or the USA.
Trying to get the likes of Virtual before a judge would be a waste of time.

[Casinomeister]

And now I'm just getting to this

I have the PAB for xengo - for Pantasia. Was this resolved?

[xengo]

just a final word from my side. It was all dealt with nicely afterwards and I received my money after my account was unlocked.
A great thanks to Rob for his efforts in this.
Off course, I will never find out what the deal was here. The only thing I hope that this doesn't affect me from visiting any other casino in the future and being labeled there.
Only time will tell.
Thanks again.