Gaming Club won't pay me since May 10

[halfday]

This whole group has given people fits lately. What they are clearly doing is randomly picking winning accounts and locking them in hopes of finding someone who cannot come up with the required docs.

Let me ask: Did they contact you or did they just not pay and make YOU contact THEM as to why?

They have just been not paying and not contacting until players go and contact them as for an explanation as to why they arent paid.

This is silly. They need to ask for the docs BEFORE they let you play. Its obvious they are trying to find a loophole to keep your money or get you so frustrated that you continue to gamble and lose it.

This practice of asking for documentation AFTER the fact is the worst practice that online casinos attempt. They need to either pre approve or pre deny accounts, then there is no hassle AFTER cashout is attempted. I'm sure they would not refund you if you sent documents that show your wrong address after losing.

There is absolutely no logical reasoning for doing it afterwards and the truth is that they want to find a way to keep your money.

[tim5ny]

Originally Posted by goldengreeke

WEll, here is the problem. I am a snowbird, which i am sure the lovely folks at support@bellerockentertainment.com, won't understand. From Labor day til Memorial Day, I live with my daughter, son in law, and Grand kids at their large house in San Antonio. I registered with Gaming Club while there, using the Texas address, and played their slots from June, until May 10, and then cashed out $1800, hopping I would have the money before I headed back to Illinios, where I spend the summers. I don't have anything with a San Antonio Address, because I stayed for free, and only helped with groceries. I could probabley get a bank statement or car insurance bill from Illinois, but It won't match up with the address I registered with from San Antonio. If I tell this to bellrock, they will tell me the documents HAVE to match the adress I registered with, so I am screwed, correct?

Too late now, but you should've told them in WRITING from the start that you were living in TX. temporarily and that your primary residence is in Illinois, and then you shouldn't have deposited until they acknowledged your circumstances in WRITING and gave you the ok. If they want to screw you on a technicality, then I think they can. There's just no class left in the business anymore.

[bellerock]

Hi Goldengreeke,

Please provide me (via a PM) with your details and I will look into this for you.

Best regards,

Belle Rock

[pangloss]

Originally Posted by halfday

This whole group has given people fits lately. What they are clearly doing is randomly picking winning accounts and locking them in hopes of finding someone who cannot come up with the required docs.

....... They need to ask for the docs BEFORE they let you play. Its obvious they are trying to find a loophole to keep your money or get you so frustrated that you continue to gamble and lose it.

This practice of asking for documentation AFTER the fact is the worst practice that online casinos attempt. They need to either pre approve or pre deny accounts, then there is no hassle AFTER cashout is attempted. I'm sure they would not refund you if you sent documents that show your wrong address after losing.

There is absolutely no logical reasoning for doing it afterwards and the truth is that they want to find a way to keep your money.

Hello Belle Rock

Now that you're here would you kindly address the content of the above quote. Stop treating players with contempt and kindly address their concerns instead of merely stamping out the odd spot fire.

Specifically, why do you carry on with all this document nonsense only AFTER a cash in? Why dont you insist on proof of ID prior to accepting deposit funds? Failure to insist on ID at the time of deposit exposes every holder of Credit Card, Neteller, C2P etc to having their funds illicitly used for unauthorised use. Please respond.


...

[tim5ny]

Originally Posted by pangloss

Hello Belle Rock



Specifically, why do you carry on with all this document nonsense only AFTER a cash in? Why dont you insist on proof of ID prior to accepting deposit funds?


...

I agree!, and I've always whined about this issue. But it aint never gonna happen! Even the "best" casinos out there wont do it. Could you imagine how fast they'd have to work to clear your documents so that you could make that first deposit? They don't want anything standing in the way of money coming in.. but money going out, there's no hurry there!

[Casinomeister]

Hi ya'll!

Don't derail the thread - thanks!

Submitting IDs have been thoroughly hashed out here:
http://www.casinomeister.com/forums/...tion-what.html

If you have any questions about submitting IDs after reading this, feel free to start a new thread. Thanks!

[goldengreeke]

Case might be resolved. John, from bellerock, has been helping me with my problem with the documents. Seems the whole thing was mostly my mistake. I registered under "Gene", the name I go by, and my withdrawl was under my REAL name, "Eugene", so there was some confussion on that issue. John feels he can take care of the problem and get me my money. If so, I will spread the word that Gaming Club is a good Casino,( their slots are the loosest I have found), and will continue to play there

[vinylweatherman]

Originally Posted by goldengreeke

Case might be resolved. John, from bellerock, has been helping me with my problem with the documents. Seems the whole thing was mostly my mistake. I registered under "Gene", the name I go by, and my withdrawl was under my REAL name, "Eugene", so there was some confussion on that issue. John feels he can take care of the problem and get me my money. If so, I will spread the word that Gaming Club is a good Casino,( their slots are the loosest I have found), and will continue to play there

This is the problem with some casinos, like the tax office, you are expected to use your LEGAL name, not one that you might use socially. Worse, using your "legal" name also requires that any supporting documents are also in your "legal" name.
This can be a problem for children in step-families, where they "legally" hold the name of their biological father, but socially use another name, such as that of the current father figure, or the mother's original name.
A few brands allow the registration of a nickname alongside your formal name. The nickname is what is used for promotional prize winners, scoreboards, & big winner publicity.

Since they do not know you as "Eugene", they will flag the account if the documents provided state "Eugene", and are from your other address as well.
Terms usually state that the name you register with must match the name used on the credit card or eWallet used to deposit. They should also make it clearer that this matching should be over everything, including official documents that you might be asked to provide to prove ID when you win something.
Since some players play for a long while before ever cashing out, this problem can remain undiscovered for months, possibly even years if you are the kind of player the casinos really like.

If you have made this same mistake at any other casino, best get it sorted out now, before having a decent win. If they won't sort it, just don't deposit again.

[winbig]

So true VWM, but the casino in this case is just splitting hairs. Common sense dictates that Gene = Eugene.

[Dekon]

Typical Bellerock! They didn't need all that info to take your money did they! It's B*ll $hit! I waited 3 months for them to pay me and threw away $15K with them cause I never thought I'd see it and now I never will! LOL.
I hope they do you right! Hang in there.