Casinoshare - Locking Account and demanding 'Certified Documents'

[Dirk Diggler]

Hi All,

Had a couple of decent wins at Casinoshare last month totalling two withdrawals for just under £3K.

Then last week they sent me an email requesting ID, which I provided. However they've now come back to me saying that they've locked my account and they need 'Certified' copies of my ID.

I've NEVER had a casino ask for anything like that and it just seems like they're trying anyway possible to delay paying me which I think's rather rubbish.

Anyway, the real problem is I've got absolutely no idea where on earth you get certified documents from. They say they need to be 'signed/stamped by a commisioner of oaths' but I've had a search online and I can't find anything.

I'm in the UK, has anyone got any ideas where I can get this done?

[jetset]

Your lawyer, or a Justice of the Peace (police officer, magistrate, priest or other person in a position of trust and responsibility) should be able to assist you f.o.c.

[Swede]

This might be a good place to start:

http://www.toplaw.co.uk/Nonotes.html

If you're not from London, surely they'll direct you to a branch closeby.

[GrandMaster]

Anyway, the real problem is I've got absolutely no idea where on earth you get certified documents from. They say they need to be 'signed/stamped by a commisioner of oaths' but I've had a search online and I can't find anything.

Any solicitor, barrister, licensed conveyancer, notary public or legal executive will do.

[Dirk Diggler]

Thanks everyone, hopefully I'll be able to get it sorted from these suggestions.

[vinylweatherman]

You should be able to find a notary or commissioner of oaths who will charge around £5 (unless you are in London or look rich). This may be per document.

One question to consider is what the casino is up to. Unless there is something out of the ordinary with your ID, they should NOT be asking for notarised copies. Indeed, once scanned and sent, notarised copies are no more "true" than normal ones. It is likely therefore that the casino will also want to contact the notary concerned to verify the documents - this has caused trouble before with casinos claiming they "can't get through". This is natural, as such learned folk are not a CS department ready to answer the phone 24/7 like a casino CS SHOULD be, they may need to pre-book a phone call through the secretary, and this will have to be UK office hours.

Such requests usually indicate that the casino has you flagged as "high risk" in terms of fraud, and this will certainly delay payment.

I played at Grand Monaco, which became casino share shortly after I joined, and like you I am from the UK. I have NEVER had to so much as supply "normal" documents, let alone notarised ones - I did not withdraw as much as 3K though.

[Dirk Diggler]

They sent a check out which I've never received, which I believe must have caused the problem.

What is really annoying me now is that they're refusing to cover the fees for it to be notorised:

Kindly note that PlayShare cannot cover any fees incurred by this. Under very strict security guidelines we need to follow this process to ensure our casino's legality.

As this is law for all casinos, we will not cover any fees incurred by the player while a security check is being done.

And on top of that they've just blatently told me a bare faced lie - they're required by law to have this done. What a load of rubbish.

I'm going to PM their rep here. If they want me to get this done it's only fair they cover the fees.

[GrandMaster]

They sent a check out which I've never received, which I believe must have caused the problem.

What is really annoying me now is that they're refusing to cover the fees for it to be notorised:

Kindly note that PlayShare cannot cover any fees incurred by this. Under very strict security guidelines we need to follow this process to ensure our casino's legality.

As this is law for all casinos, we will not cover any fees incurred by the player while a security check is being done.

Would this be the "International Currency Law" invented by VPL? Have you asked them to quote you the exact law?

[Mario]

They sent a check out which I've never received, which I believe must have caused the problem.

What is really annoying me now is that they're refusing to cover the fees for it to be notorised:



And on top of that they've just blatently told me a bare faced lie - they're required by law to have this done. What a load of rubbish.

I'm going to PM their rep here. If they want me to get this done it's only fair they cover the fees.

Hi there Dirk Diggler,

Thank you for getting in contact with us in this regards.

We truly understand your concerns and hope to set it straight with you.

Please note that we're in the process of getting approved by eCogra which requires us to make sure that documentations gets provided from our players should the need arise due to various reasons.

Please note that these documentation is merely for the casino purposes and most of the time it will be a once off request.

The requested documentation is to protect you as the player and to make sure that the registered account name is the actual person playing. As you are more than likely aware that it is to easy to create an account with false or stolen identities. So to avoid this we need to request documentation from our players and make sure that all the registered information is true and protected.

To tell you the truth there is no reason as to why you should be charged for getting your documentation certified (signed/stamped by commissioner of oaths, at any local municipal authority).

We suggest that you go to your nearest police station and ask them to certify the documentation for you.

But like I said they will not charge you at all.

However if you do get charged I will take it up with my superiors and see what I can do for you even though this is not the norm.

Please send the certified documentation to us so that we can get this matter resolved for you as soon as possible and get your winnings posted to you.

Best Regards
Mario
PlayShare Group Representative

[Dirk Diggler]

Mario - thanks for the reply.

However are you saying that ecogra require you to get 'certified' id documents from players?

Considering I've never received such a request from ANY eCOGRA sealed casino I'd be amazed if this was the case.

Surely they just require you to get the usual copies of ID as any other casino asks for, which I've already supplied you?