Hi there Vinylweatherman,
We agree a once off or global network will assist and create fewer frustrations in regards to documentation.
That is most certainly an aspect which can be looked in and bettered in the global market.
Due to the nature of this query and the risk factor involved, is it not suggested to comment on what irregularities is applicable in this case on an open forum.
However we are dealing with the relevant department to unsure that no irregularities does creep up and will make sure that we streamline the process as far as possible.
Remember that the casino might not have the capability to review documentation and the necessary no how but this does not mean that the relevant departments are in the wrong.
The documentation might look perfect to us but there could be allot of aspects, which the casino does not know about, in reviewing documentation.
At this time of point it is requested that the relevant player send us certified documentation which we will gladly reimburse the charges for him.
Best Regards
Mario
PlayShare Group Representative
So there ARE "irregularities" then!
All I see here is an utter shambles!
Who is running the business, the casino or the processing company.
If I deposited 1000 into your casino, but a month later my card company decided off of it's own bat to recover the funds because, say, it didn't realise it was a gaming transaction and this was against their terms, who would you hold liable?
What if I were to say, "sorry, it was my card company that did this, I agree I intended to make the deposits, but I am under a contract to accept my card companies determination as to what kinds of purchases it will accept. I will be severing my contract and getting a more understanding card company, but for now there is nothing I can do about it"
Mario, you say that if this was brought in-house, this player would not have this trouble; it follows from this that fraud against the group would then become easier.
While you may refund the costs, asking a player to go through the process of getting documents certified is not something that your run of the mill member of the public knows much about. Look how this player queued fruitlessly for an hour at the police station and still didn't get anywhere.
Certified copies certainly ARE produced by a solicitor, but all this means is that they make a copy of the document using their photocopier, and they then add their signature and stamp to it. This certified copy is only of value when sent PHYSICALLY to the person or authority requiring it. If it is merely copied into a scanner or faxed, then it loses it's certification and nothing has been gained.
The suggestion that a company will accept merely this copy as supporting evidence is a laugh. Any player who really is trying to defraud the casino will just buy one of those business stamps and assorted letters from a good stationers, and make their own "certified copy". You could only tell this if you both had physical possesion of the copy AND were able to prove that either the "solicitor" was bogus, or was real and denied ever having made the copy.
A guilty player would know very well what aspects of his account were fake, and would know what the irregularities were. They won't know how these were sussed out though, and it is this that needs to be kept secure.
An innocent player will be totally exasperated that they are "talking to a brick wall", and unable to get the treatment they deserve, which is merely to be treated like any other player, not some pariah the casino wants rid of.
No doubt this is what you will achieve, this player will most likely run a mile once they get their money, and play at those casinos that don't have any problem at all with their documents.
BelleRock were embroiled in a similar fiasco last year. There was at least one player who was asked to get certified documents, he did, and this made no difference other than to cost a further 60 or so on top of the lost winnings - BelleRock still refused to pay out. Clearly, the certified documents still bore the same irregularities that the scanned copies did.
Casinmeister has on occasion been allowed to see disputed documents, either the casino will show them in the course of arbitration, or the player may send them, after agreement, for an opinion.
The REAL fraudsters are not getting caught by this at all, these are the ones that are obtaining fake ID sets from organised criminals, usually in order to get into this country, or claim benefits under an assumed name. While defrauding online casinos is unlikely to be their main objective, no doubt many see it as a sideline. One way to catch these organised fraudsters is to forget about letting THEM prove their ID, but to use central records, such as Experian and the electoral roll to check that the details they provided upon registration match. Additional verification is then to post a code or password to their registered address, which they must receive and quote as the final step in verification. Cryptologic casinos used to do this, posting a PIN to players that they had to enter before being able to withdraw, Lasseters still do this by requiring a cheque for the first withdrawal, with the player having to quote the cheque reference upon receipt. These are all aimed at proving residence or access by the player to the address given upon registration. If the address is a fake, the post office will return the code as undeliverable.
)
