Casinoshare - Locking Account and demanding 'Certified Documents'

[Pinababy69]

Thanks for the reply. This has gone on way too long, IMO. Please keep us updated. I'd hate to think that this is going to become a "trend" with online casinos.

[vinylweatherman]

No not yet been paid.

The last I heard was on Tuesday when Mario informed me they couldn't get through to the solicitor to confirm validation. It apparently just keeps going to voicemail (wonder if they're calling in UK opening hours as I got through no problems when I contacted him ).

Mario said he'd follow it up on Wednesday but I've not heard anything, so have sent him a chase up email.

This is very common, solicitors do NOT wait by the phone, they are too busy working for other clients for £150 an hour. There should be a secretary available most of the time.
It will be imossible to get through outside of opening hours, or if they are attending to another client or are attending court. The point of voicemail is to leave a message so that the solicitor, or more likely the secretary, will get back to you when it is convenient.
Opening hours are likely to be from around 8am to 5pm, and very likely a closure anytime between 12 noon and 2pm for lunch.
if this was a small practice, as you said a public notary, there may not even be a secretary, however the notary is more likely to be present and able to answer the phone.

The best suggestion is for Mario is to ensure that calls are being attempted at a reasonable time, not forgetting that UK is now in Summer time, not GMT. The equivalent of our 8am is 2am in terms of American Eastern Time, which is usually casino time.

[tim5ny]

I keep thinking of the Super Mario Bros. video game when I read this thread because the name Mario is mentioned alot. Good memories for me! Thanks guys!

[Mario]

No not yet been paid.

The last I heard was on Tuesday when Mario informed me they couldn't get through to the solicitor to confirm validation. It apparently just keeps going to voicemail (wonder if they're calling in UK opening hours as I got through no problems when I contacted him ).

Mario said he'd follow it up on Wednesday but I've not heard anything, so have sent him a chase up email.

Hi there Dirk,

Sorry for the delay but we've got great news!!!!!!

Your winnings will be processed today as we've been in contact with the solicitor and everything checks out.

First and foremost we would like to thank you for you patience and understanding in this matter as this is truly appreciated.

Please do note that your winnings will be in your Click2Pay account within the next 24 to 48 hours.

Dirk your documentation is on records and this will not be requested again for any future withdrawals which you might have.

If you have any further issues please feel free to let me know, as I will gladly do everything in my power to resolve it for you.

This more than likely left a bad taste in your mouth but we can assure you, we are looking at streamlining and moving all of this in-house so that we can live up to our players expectation of first time every time resolution.

Best Regards
Mario
PlayShare Group Representative

[REOdeathwagon]

As I was typing this post to rag on Playshare a lot, and Mario a little. Mario posted that this issue had been resolved , and the OP was going to be paid. Wow, good job Mario on coming through with your statements that the OP was going to be paid. This is one USA player that admires and respects your willingness to come on the forum to address this issue.

Even though it took eighteen days, I would imagine the OP is glad to hear that this issue has finally been resolved.

It does seem to me as though the OP should be rewarded with a large bonus though.

Dirk Diggler jumped through many hoops to finally get paid what he deserved. He wasted an hour @ the police station. Wasted time getting his passport needlessly certified. Wasted time posting on this forum about not getting what was due to him. Wasted time corresponding in emails. And had his name associated with a casinos/ Procybers claims that he was a fraudulent player. Many former posters here have been banned when casinos have made this claim against them, this is not a trivial matter on this board.

Vinylweatherman, Vesuvio, GrandMaster, and Pinababy made some excellent posts in Dirk Digglers defense in this thread. IMHO, this is not unusual, these are a few of the posters I respect the most on this board.

Below are some of the comments I had made/typed while this matter was unresolved/pending.

I do believe that some or most casinos do use documentation as a stall tactic but can assure you that this is not with us.

Best Regards
Mario
PlayShare Group Representative

I too believe some casinos use this stall tactic also, Mario.

Dirk we totally agree with you in that this is a bit of a drag and if it was up to us we would have let this slide.

However unfortunately this is out of our hands.

I do not feel as though this issue was ever "out of the casinos hands." IMO, the casino did 'pass the buck' on this issue though.

Yet again we would like to thank you for your patients and understanding in this matter.

The OP did exhibit very much "patience and understanding." He had to, Casinoshare has his $$$. I am sure he cursed Playshare under his breathe though, as he exhibited that "patience and understanding" while responding in this thread.

In any event, it's enough of a hassle just to send ID in period....to have to go to a lawyer and pay to have him/her stamp your copies is just going too far, IMO. I'm glad for threads like this, because it tells me where I definitely do NOT want to play.

I can't say it any better than Pinababy69 just did.

We can see all your points of view and appreciate your feedback in this regards. Does this mean that processor got stricter it's hard to say but we know that there has been and always will be issues in regards to documentation.

One of the main issues to me personally is when documents are requested. If documents were requested upon deposit, you would have my complete understanding. The industry could also protect themselves from promoting underage gambling with this method.

No not yet been paid.

The last I heard was on Tuesday when Mario informed me they couldn't get through to the solicitor to confirm validation. It apparently just keeps going to voicemail (wonder if they're calling in UK opening hours as I got through no problems when I contacted him ).

Mario said he'd follow it up on Wednesday but I've not heard anything, so have sent him a chase up email.

VWM, predicted this would happen back on May 1st, in the sixth post in this thread. Below is that post.

It is likely therefore that the casino will also want to contact the notary concerned to verify the documents - this has caused trouble before with casinos claiming they "can't get through". This is natural, as such learned folk are not a CS department ready to answer the phone 24/7 like a casino CS SHOULD be, they may need to pre-book a phone call through the secretary, and this will have to be UK office hours.

[Pinababy69]

Good news Mario and Dirk!!

Dirk, you may want to reconsider having your cashout sent to Click2Pay, in light of the fact that they have apparently discontinued ALL withdrawals to US clients. So unless you plan on simply redepositing the funds, you may be better off choosing another withdrawal method.

And I had one final thought. If this was all initiated by ProcCyber, now that they are in possession of the "certified" copies of Dirk's documents, this should ensure that he never has to go this process again right? Not with a casino who uses ProcCyber as their processor anyway.

[vinylweatherman]

Good news Mario and Dirk!!

Dirk, you may want to reconsider having your cashout sent to Click2Pay, in light of the fact that they have apparently discontinued ALL withdrawals to US clients. So unless you plan on simply redepositing the funds, you may be better off choosing another withdrawal method.

And I had one final thought. If this was all initiated by ProcCyber, now that they are in possession of the "certified" copies of Dirk's documents, this should ensure that he never has to go this process again right? Not with a casino who uses ProcCyber as their processor anyway.

I wouldn't bank on it. ProcCyber had seen these documents numerous times before, so in future there is nothing to say that they wont again raise a red flag with something and begin the process all over again.

There HAS to be a reason why this happened in the first place. Getting these documents certified has cleared this issue, but the underlying reasons why this ever became an issue are still there. It could happen with another processor, change of personnel, or even when these documents are eventually replaced, such as every ten years with passports, earlier if the holder moves house, changes name etc.

Now that no fraud has been found, there would not be a security problem in disclosing more of the details of how this simple task went so horribly wrong for this player.
This case should also be used to show that ProcCyber CAN make mistakes, so there is no justification for any casino to take their pronouncement of "fraud" as the absolute truth and cut off all communication with the player concerned as can often be the case (although not here).

[Pinababy69]

Now that no fraud has been found, there would not be a security problem in disclosing more of the details of how this simple task went so horribly wrong for this player.

This case should also be used to show that ProcCyber CAN make mistakes, so there is no justification for any casino to take their pronouncement of "fraud" as the absolute truth and cut off all communication with the player concerned as can often be the case (although not here).

Excellent points VWM. I'd also be curious to know what "inconsistencies" ProcCyber saw that warranted the red flag being raised.

[Mario]

Hi there Dirk,

Hope you have been well.

Just would like to follow-up on this matter for you and confirm that you've received your funds as per requested.

If you can let us know it will greatly be appreciated.

Thanks
Mario
PlayShare Group Representative

[Dirk Diggler]

Hi Mario, sorry for the late response but been away for a while.

Yes, I did receive the funds to Click2Pay as promised.