Locked Account at Royal Vegas & Vegas Towers

[cbe2869]

Received separate email from both these informing me that my account had been locked. I guess winning is a suspicious activity as that is the only suspicious activity I would have commited at either of these sites. I just posted this because this casino group is accredited by Casinomeister. I do not have money at either. I have played at both in the past and succesfully cashed out at both but have not played at either now for several months. Locking accounts for no reason though is ridiculous.

Hi

We regret to inform you that your Casino account at Royal Vegas has been locked due to suspicious activities taking place on your account. You may receive an email requesting you to return verification documents, which we require to re-open your casino account. However, if you do not receive such a request, we will not be reconsidering the status of the account and it will remain locked as this decision was made after a thorough investigation on this account.

As stated in our Terms and Conditions any attempted cash-ins on this account will not be processed and balances from winnings will be removed.

Regards ,
Fortune Lounge Player Security

Contact us for assistance:
Email: Support@fortunelounge.com

[Casinomeister]

Originally Posted by cbe2869

Received separate email from both these informing me that my account had been locked. I guess winning is a suspicious activity as that is the only suspicious activity I would have commited at either of these sites. I just posted this because this casino group is accredited by Casinomeister. I do not have money at either. I have played at both in the past and succesfully cashed out at both but have not played at either now for several months. Locking accounts for no reason though is ridiculous.

Hi

We regret to inform you that your Casino account at Royal Vegas has been locked due to suspicious activities taking place on your account. You may receive an email requesting you to return verification documents, which we require to re-open your casino account. However, if you do not receive such a request, we will not be reconsidering the status of the account and it will remain locked as this decision was made after a thorough investigation on this account.

As stated in our Terms and Conditions any attempted cash-ins on this account will not be processed and balances from winnings will be removed.

Regards ,
Fortune Lounge Player Security

Contact us for assistance:
Email: Support@fortunelounge.com

Please PAB and I'll look into this for you. It's either two things a) they made a mistake or b) they didn't make a mistake and there is something seriously funky about your account.

Winning is not a supicious activity, but things associated with player fraud is. Please PAB - in fact, you should have done that first before posting.

[Casinomeister]

There is also a must read section here:
http://www.casinomeister.com/forums/...complaint.html

You should PAB and contact the Casino Rep when posting complaints. Thanks!

[cbe2869]

Originally Posted by Casinomeister

Winning is not a supicious activity, but things associated with player fraud is. Please PAB - in fact, you should have done that first before posting.

No fraud here so that is not the case. Apparently this is a wave of account closings at this group. Other at 2+2 have reported the same thing in this thread:

http://forumserver.twoplustwo.com/sh...30#Post9493040

[suzecat]

Received snail mail from this group last week with a CD. I think they only allow one account across the group. Have multiple accounts ever been mentioned?

[cbe2869]

Multiple accounts in the group have not been mentioned in any of the emails. They have allowed multiple accounts for the group in the past to the best of my knowledge.

[Casinomeister]

Their casino rep is here on a daily basis. Have you PMd him? If not, why not?

[cbe2869]

Why not? I don't have anything to ask him. I'm not asking that my accounts be re-opened. I shouldn't have to and I won't. Nor will I conduct any future business with a group that engages in these kind of business practices. I will PM him though to make him aware of this thread if he is not already.

Why did I post this in the first place? I don't know anymore. Maybe because a casino just out of the blue closing accounts is not right. Maybe players who have never played there have a right to know that there account may just be closed for no reason for "suspicious activities." They may not be as lucky as I am an actually have money in there. "Suspicios activities" is a joke. I have not done anything wrong nor have I conveyed any inaccurate information in this forum.

I guess I shouldn't have complained about this in the first place since their group is among your holy grail of accredited casinos.

[cbe2869]

Despite my previous posts this is the first problem I have ever had with this group. I know they have been around for quite awhile and I have had zero problems in the past. What makes this the most disturbing for me is that despite the fact that I don't have any money in any of their casinos I do have some money in their poker room and was still playing there and had planned to continue playing there as it was one of my favorite microgaming poker sites.

[suzecat]

Originally Posted by cbe2869

Multiple accounts in the group have not been mentioned in any of the emails. They have allowed multiple accounts for the group in the past to the best of my knowledge.

The problem is when the "free hour" promotion is used at more than one casino in the group. It can't be done honesty so it may be done "suspiciousy." Just a thought of what might be the problem with their promotion.