[ROGUE] cirrus will trick you into a big deposit and not pay you as they said.

Joined
Nov 18, 2004
Location
btown
cirrus will trick you into a big deposit and not pay you as they said.
they will lie.

when i first signed up at cirrus, i was convinced to make a bigger
deposit than i was planning too. the manager made the bonus sound
good and guaranteed me that i would be able to get my money back $3000
per week. she clearly confirmed this. i never would have deposited
here if i'd known that she was lying. they pay me $500 per month now.
The agreement was that I'd be paid over $12,000/month. At this rate,
it'll take many years to get my money back. They changed to a new
casino manager since, but the new manager, allison porter emailed me
saying they plan on continuing to pay only $500 at a time. I have
screenshots of my chats with the original manager as well as plenty of
emails. I have much proof that they agreed to pay me $3000/week. and
they will find no proof of anything i've done wrong at all. they have
no excuse to cheat me like this. i haven't cheated them at all.
Casinomeister, I would greatly appreciate any help you can offer in
getting my money back from this cheating casino, and I warn others to
never deposit here. thank you.
 
While I sympathise with you and hope you get paid promptly not sure how much joy you will have.

Not sure how much your withdrawing but $500/month does seem extreme, heard of them promising to do this weekly (although they never uphold this promise) but never monthly!

Cirrus aren't exactly flavour of the month on this site (and haven't been for a long time) and a little bit of research in advance would have gone a long way to avoiding this situation (or more precisely the casino)

Q. Are Cirrus slow payers?
A. Does a bear defacate in an area with lots of trees.

Good luck!
 
Yea, hope you just got Allison in a great moment of stupidity and she will come to her senses soon..she must realize how bad this sounds...I just read the CM newsletter about the conference in Barcelona, maybe she needs to read it too? :eek:
 
$500 a month.....thats pathetic !

Assuming you made a large deposit, have you at least got this back?

WAYLANDER


no, haven't even received my deposit back yet.

Yea, hope you just got Allison in a great moment of stupidity and she will come to her senses soon..she must realize how bad this sounds...I just read the CM newsletter about the conference in Barcelona, maybe she needs to read it too? :eek:


i've complained in multiple emails to her, but she doesn't reply anymore.

While I sympathise with you and hope you get paid promptly not sure how much joy you will have.

Not sure how much your withdrawing but $500/month does seem extreme, heard of them promising to do this weekly (although they never uphold this promise) but never monthly!

Cirrus aren't exactly flavour of the month on this site (and haven't been for a long time) and a little bit of research in advance would have gone a long way to avoiding this situation (or more precisely the casino)

Q. Are Cirrus slow payers?
A. Does a bear defacate in an area with lots of trees.

Good luck!

well, i think most of their evilness has come out the last few months. i deposited before then. been waiting a long time already with very little returned.
 
over 2 months later, still not paying me like they agreed. and to add to it, they removed my $18,000 bonus as if it was non-cashable. but they clearly agreed that it was cashable when i deposited for it. i already PAB'd on this one so i can't PAB again. plus, i'm worried they'll now be even worse without neteller option now.

and just a reminder that my deposit was almost a year ago, before they were so evil.
 
over 2 months later, still not paying me like they agreed. and to add to it, they removed my $18,000 bonus as if it was non-cashable. but they clearly agreed that it was cashable when i deposited for it. i already PAB'd on this one so i can't PAB again. plus, i'm worried they'll now be even worse without neteller option now.

and just a reminder that my deposit was almost a year ago, before they were so evil.

How much did they talk you into depositing?
 
over 2 months later, still not paying me like they agreed. and to add to it, they removed my $18,000 bonus as if it was non-cashable. but they clearly agreed that it was cashable when i deposited for it. i already PAB'd on this one so i can't PAB again. plus, i'm worried they'll now be even worse without neteller option now.

and just a reminder that my deposit was almost a year ago, before they were so evil.
What was the payment agreement?
 
Don't fall into any more of their traps and stay the course.

well, it shouldn't have been a trap to begin with. when i deposited, they weren't considered so evil. that is more recent. i only deposited once, 11 months ago. so i haven't fallen into more traps in the last 11 months, but they continue with the traps. what course should i stay?
 
What was the payment agreement?


here, i copy and paste the important part of our chat march 28th. i also have the screenshot of the T&C's of the site from when i signed up, saying the same limits of $3000/week and $12000/month.
also, they have not been responding to recent emails asking about getting paid now that neteller is not an option. At 12,000/month i should have been paid in full by last summer. Instead, I haven't even received my deposit back, let alone my winnings, and 18,000 was removed from my account without explanation.


chester: Okay, so I deposit $17,000 from neteller, $7,000 from firepay. A 150% bonus with 40x wagering requirements on any games, right?
Christine: yes, all games except baccarat, pontoon 21, caribbean 21 and craps
chester: And fully cashable?
Christine: yes
Christine: that is the deal
chester: Also, what will the weekly withdrawel limit be?
Christine: our regular is 3k but let's see how you do, accounting increases payments depending on how you do.. if you end up cashing out a lot it is a fact that they will not keep you waiting forever as they will want to get you back playing as soon as possible
chester: Okay. So until then, I can withdraw $3000 per week?
Christine: well, you cannot cashout until you meet the playthourgh and depending on how you do they will decide but the regular for all players is 3k
chester: Sorry, I meant after meeting the wagering requirements.
Christine: after you meet the wagering they will analyze your account and then will let you know how much you will be getting
chester: I definitely didn't expect you to let me cashout a $36000 bonus without betting. haha! You'd be the greatest casino ever!
Christine: hehehe
Christine: yeah, I bet!
chester: Okay, but it will be atleast $3000 per week then, right?
Christine: yes
Christine: that is rught
Christine: oops.. right
chester: Okay. This all sounds good. Thank you
Christine: not a problem
 
Maybe it's just me, but I would seen a problem with:

chester: Also, what will the weekly withdrawel limit be?
Christine: our regular is 3k but let's see how you do, accounting increases payments depending on how you do.. if you end up cashing out a lot it is a fact that they will not keep you waiting forever as they will want to get you back playing as soon as possible

She's contradicting herself. If you end up cashing out a lot, they want to KEEP YOU WAITING longer; increasing the chances that you will reverse some, if not all, of the withdraw.

She's also (in my mind) saying whatever she thinks you want to hear.

For future reference, take screenshots of chats such as this. One could say that these logs were fabricated. I'm not saying that they are, but the casino could say this and probably get away with it pretty easily.
 
it was much easier to just copy and paste into here, but yes, have done screenshots of chat too. and also T&C from when i signed up which clearly said 3000/week as well.
and in what i posted above, she clearly answered yes to getting paid 3000/week.
 
Just a heads up that I have not had time to take care of any PABs since I've been back. I should be able to tackle these early next week. If it turns out that the Virtual group is lagging behind - then this won't be good.

Most of the issues that have been brought up over the last couple of months have been taken care of. But it looks like there are a number of loose ends that are still hanging around.

Give me until early next week and I should have this sorted.
 
When will people finally learn? The whole Virtual group (including Cirrus, Bet Royal, Palace of Chance etc.) is a totally unreliable and you should under no circumstances deposit any more there that you are ready to donate these crooks. I am not kidding. If you win you have to beg for your winnings for a long time and if you are not willing to wait, you will never get paid. If you deposit too much, you will not most likely even get your deposit back within the first 6 months.

I feel I should post this link again. This is a blog from a person who claims he has worked for the Virtual Group. He shares insights that reveal what kind of operation Virtual Group is running. This casino group has also history of harrassing players and threatening them physically over phone.

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IMHO Virtual Group being removed from Casinomeister's Rogue list and put on probation is a joke. This group never learns - and why should they? There seems to be always ignorant players who are more than willing to hand over their money.
 
xxxhttp://www.carlhuttononline.com/blog/_archives/2006/5/24/1981778.html[/url]





Ahhhhhhhhhhhhhhhhhhhhhhhhh not that link again...

To be positive about that, linking to relevant threads here on the board or other reputable sites carries much more clout than some random guy's rants. Besides, isn't this the same guy that was trying to sell the "RTG Employee handbook"?

But yea, people will never learn. As with any casino/group, RESEARCH THEM before depositing.

Depositing money in a casino without checking their references is the exact same as walking down the street and handing money out to strangers.
 
Ahhhhhhhhhhhhhhhhhhhhhhhhh not that link again...
To be positive about that, linking to relevant threads here on the board or other reputable sites carries much more clout than some random guy's rants. Besides, isn't this the same guy that was trying to sell the "RTG Employee handbook"?

But yea, people will never learn. As with any casino/group, RESEARCH THEM before depositing.
Depositing money in a casino without checking their references is the exact same as walking down the street and handing money out to strangers.

Wise words. However these casinos have a very effective marketing system which often tricks the player believing in the casino is reliable. Research pays off.

Well here is another rogue list. I could not find telephonic threats thread made by Betroyal here anymore but I found a rogue list here:

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Hastings is the licensing entity that oversees and issues license to RTG operators in order for them to use the software. Hastings is replacing Montana Overseas - which also ran a disputes center to resolve player issues for RTG casinos.

I've been informed today that Hastings should be up and running by next week. Let's keep our fingers crossed.

As for Virtual - check out Day 2 of the EIG special report:

https://www.casinomeister.com/static/newsletter/2006/18october2006_EIG_special_ed.html

Most of the complaints that have been dealt with are from either prior to this meeting or right afterwards. Fair is fair, if some casino group is tying to make a legitimate effort to clean shop, I should give them the opportunity to do so and prove themselves. But again - one two - three strikes you're out; I'll be taking another look at this in the next week or so to try and determine if they have been sincere.
 
I never did get this problem solved, so I am pulling it up again.
And again, let me remind everyone that I made this deposit in 2006, before they were considered to be evil.
I have been bugging Cirrus with chats and emails about paying me. I have sent them clear proof that I was given a fully cashable bonus. They haven't paid me at all in many many months. I have completely given up on online casinos now thanks to these guys. It has been so frustrating trying to get them to honor their agreement. Today I am back here posting after a long hiatus because finally today in a chat with Cirrus, they confirmed that they will not be ever paying me my money. $18,000 stolen from me. I told him in the chat that I will spread the word as much as possible about their evilness. So here I am. My hope is that eventually they will pay me my money if I keep spreading word of the lying and stealing. But even if they don't pay me, atleast I can hope to cause them well over $18,000 in damage over the years. I have been out of touch with the online gambling community for many months now. Is there another good way other than casinomeister to spread the word and/or hope to get my money back? Anything like Montana now, that actually works? Thank you very much.

Here is today's chat with manager Terry...

Chat InformationA site operator will be with you momentarily. Please
be reminded, in order to ensure your future deposits and withdrawals
are processed efficiently, it is very important to verify that we have
your current personal information updated in our system along with any
documentation necessary for withdrawals. Thank you for your
cooperation.
Chat InformationThank you for using our LiveChat Service. This is
'Raymond'. How can I help you?
cap1: Hello. Is Terry available?
Raymond: Welcome to Cirrus Casino, how can I assist you today?
Raymond: he is on the phone , could you please let me know the issue ?
cap1: Continuing a conversation from before.
cap1: That we were chatting about
Raymond: ok is about a non cashable bonus ?
cap1: He will remember the discussion I think.
cap1: No, it isn't about a new bonus.
Chat InformationPlease wait while I transfer the chat to 'Terry'.
Chat InformationThank you for using our LiveChat Service. This is
'Terry'. How can I help you?
cap1: Hello Terry
cap1: I am assuming you read my email which contained the attachments
proving my bonus was fully cashable?
Terry: Hello
Terry: We could not bring up those chats in our history.... I can only
go back 12 months
Terry: I spoke to accounting.... they say ALL bonuses are non-cashable
and there are no- exceptions
Terry: And we can not re-imburse the bonus
cap1: You said that before, and then asked me to email the proof to
you. So I did. Please read the email I sent. It contains the chat with
the former manager proving that my bonus was fully cashable
Terry: It doesnt matter... accounting will not honor it
Terry: We do not have fully cashable bonuses
Terry: I am sorry... this is out of my hands
cap1: Maybe now there are no fully cashable bonuses, but I provided
clear proof that it was a fully cashable bonus.
Terry: There is nothing I can do in regards to this matter
cap1: How do you explain my proof then?
cap1: How do you explain the chat where Christine, the former manager,
said she was giving me a fully cashable bonus?
Terry: Like I said this is out of my hands. IF Christine said that...
she was wrong.
Terry: The company has some base policies.... one is.. NO cashable
bonuses to professional players
cap1: But things were different then. Cirrus DID offer fully cashable
bonuses then, as she obviously did to me. Just because things have
changed doesn't mean you can change our agreement from 2 years ago.
Terry: I am not changing it...
Terry: I am simply relaying the information that accounting is NOT
going to give you the bonus
cap1: The only way she was able to get me to deposit so much money was
because it was guaranteed to be fully cashable, otherwise, I'd never
deposit so much money.
cap1: Well accounting is wrong. That is simply cheating.
cap1: I was guaranteed a bonus, and now after I deposited, I'm being
told you don't want to pay me.
cap1: Pure cheating. Lying. Stealing.
Terry: I am sorry.. it is out of my hands... it will not be paid or re-imbursed
cap1: I will spread the word as much as possible that Cirrus is a
casino that steals and lies. I will spread the word at casinomeister,
etc.
cap1: This is ridiculous. You have cheated me out of $18,000. Trust
me, I will not take that lightly. I am very upset and will make sure
Cirrus pays for this.
Terry: I am sorry.. I wish there was more I could do
cap1: Yes, there IS more you could do. You could honor the agreement
and pay me my money.
cap1: That is an option. You decide against it.
cap1: Therefore, I decide to ruin Cirrus as much as possible.
Terry: I am sorry.
 
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chesterp, do you remember what bonus you used? Don't know if it would make a difference now but it might. Around about the time of your problem, I was having a "spat" with them also. Not nearly as large as yours though. However, I had to deal with Christine and was told she was the manager. So, why wouldn't she know what was what?

So very sad for you.
 
This is the kind of thing these rogues get up to. Sure, the STANDARD terms will PROVE the bonus was NEVER cashable, but they had "agents" that would attempt to strike special deals with players they believed were a little naive, and this involved making whatever promises it took to get them to deposit as much as possible in one go. This would include promising a bonus was "cashable" if this looked like a way to get a larger deposit. Naturally, larger deposits entail larger playthrough requirements, and a greater likelihood of being beaten by the house edge, and thus never finding out about the "con".
When players won, they were given excuse after excuse, while all along there was never an intention to honour the agreement. This is the case here, the player was NOT told the bonus was not cashable, but was strung along for YEARS with this "monthly payment plan", and the reduction to $500 per month meant they would most likely die before receiving full payment given how hard it was to even get this miserly payment plan running smoothly. Now, they claim to have "lost" records more than 12 months old, yet have a policy of operating payment plans that far exceed this. This is a clear sign of a rogue operation, rather than an incompetent one.
If the player had not deposited more due to the bogus offer, they would not be in the current position. There has been much discussion of casinos offering these kinds of "special deals", and normally this should send out the signal that the casino is probably up to no good. Advice was to get it in writing, but this does NOT offer protection from the real rogues like Cirrus, as despite getting something in writing, it has not helped this player. The length of time that has elapsed probably means this player will NEVER see any more payments, and serves to remind newer members as to just WHY Virtual group are the "Queen of rogue city", and really need a special classification of their own, such as the "Super-Rogue's pit"
 
chesterp, do you remember what bonus you used? Don't know if it would make a difference now but it might. Around about the time of your problem, I was having a "spat" with them also. Not nearly as large as yours though. However, I had to deal with Christine and was told she was the manager. So, why wouldn't she know what was what?

So very sad for you.

I have the chat word for word with Christine from when she gave me the bonus. It wasn't a regular bonus though. We negotiated it over chat and then I deposited. She did know what was what, and so do all the managers since then- I dealt with Allison plenty when she was manager. And plenty recently with Terry too. They all knew the truth, but aren't willing to pay me.
 
Good post. One point- you say they had "agents" that would attempt to strike a deal. My deal was with Christine, who was apparently manager at the time. And she clearly said it was fully cashable. So it's even worse than you are saying I feel.

This is the kind of thing these rogues get up to. Sure, the STANDARD terms will PROVE the bonus was NEVER cashable, but they had "agents" that would attempt to strike special deals with players they believed were a little naive, and this involved making whatever promises it took to get them to deposit as much as possible in one go. This would include promising a bonus was "cashable" if this looked like a way to get a larger deposit. Naturally, larger deposits entail larger playthrough requirements, and a greater likelihood of being beaten by the house edge, and thus never finding out about the "con".
When players won, they were given excuse after excuse, while all along there was never an intention to honour the agreement. This is the case here, the player was NOT told the bonus was not cashable, but was strung along for YEARS with this "monthly payment plan", and the reduction to $500 per month meant they would most likely die before receiving full payment given how hard it was to even get this miserly payment plan running smoothly. Now, they claim to have "lost" records more than 12 months old, yet have a policy of operating payment plans that far exceed this. This is a clear sign of a rogue operation, rather than an incompetent one.
If the player had not deposited more due to the bogus offer, they would not be in the current position. There has been much discussion of casinos offering these kinds of "special deals", and normally this should send out the signal that the casino is probably up to no good. Advice was to get it in writing, but this does NOT offer protection from the real rogues like Cirrus, as despite getting something in writing, it has not helped this player. The length of time that has elapsed probably means this player will NEVER see any more payments, and serves to remind newer members as to just WHY Virtual group are the "Queen of rogue city", and really need a special classification of their own, such as the "Super-Rogue's pit"
 
Cirrus's sister Club Player Casino did the same thing to me

I won $156k at Club Player back in 2005 and they strung me along for years as well. My weekly payments of $2500 soon became monthly installments of $1000, then $500, also at the management's discretion.

Eventually they closed my account and confiscated my $50k balance. They refuse to provide an explanation for this action.

The virtual group are theives.
 
I won $156k at Club Player back in 2005 and they strung me along for years as well. My weekly payments of $2500 soon became monthly installments of $1000, then $500, also at the management's discretion.

Eventually they closed my account and confiscated my $50k balance. They refuse to provide an explanation for this action.

The virtual group are theives.

Amen.
 
I won $156k at Club Player back in 2005 and they strung me along for years as well. My weekly payments of $2500 soon became monthly installments of $1000, then $500, also at the management's discretion.

Eventually they closed my account and confiscated my $50k balance. They refuse to provide an explanation for this action.

The virtual group are theives.
:eek:.... I understand why the 'Rogue Casinos' gate them all by computer.
 
I won $156k at Club Player back in 2005 and they strung me along for years as well. My weekly payments of $2500 soon became monthly installments of $1000, then $500, also at the management's discretion.

Eventually they closed my account and confiscated my $50k balance. They refuse to provide an explanation for this action.

The virtual group are theives.


wow. more than double what they've stolen from me. have you given up ever getting it back i guess? no other course of action you can take?
i wonder- if enough of us get together, a few thousand here and there, adding up to hundreds of thousands owed, maybe its worth the cost to take them to international court? not sure how that would work or at what point it makes sense to start spending money to try and get the money back.
 
Yeah, I've given up

I think my money counts as good and stolen by now. I don't think there is any legal recourse for any of us, even if we banded together. My only goal now is to spread awareness about the Virtual Casino Group's dishonest practices.
 
As someone who has seen it from the other side. The best thing to do is NOT make "awareness" I know this sounds strange, but I was there and saw it over and over again. The more times there were complaints on boards about the casinos, within hours the casinos picked up action. Eventually down the road I am sure the publicity will hurt them, but short term it does not bother them at all. It is like the old advertising adage goes "there is no bad publicity, just spell my name right".
I would suggest if you are going to complain about them, do not put links or easy ways people can get to their sites. It is funny how many players want to be the "only player" paid on time and no hassles from the casino. That is worth more to the player than betting on the slots.
 
As someone who has seen it from the other side. The best thing to do is NOT make "awareness" I know this sounds strange, but I was there and saw it over and over again. The more times there were complaints on boards about the casinos, within hours the casinos picked up action. Eventually down the road I am sure the publicity will hurt them, but short term it does not bother them at all. It is like the old advertising adage goes "there is no bad publicity, just spell my name right".
I would suggest if you are going to complain about them, do not put links or easy ways people can get to their sites. It is funny how many players want to be the "only player" paid on time and no hassles from the casino. That is worth more to the player than betting on the slots.

While I respect your views in this matter, you have to look at it on the other foot. If nobody were to post warnings/complaints about these casinos, then all one would see is posts from the small percentage of players that actually did get paid. If that's the only posts they end up seeing, then they're more apt to dive into a rogue casino (not just the Virtual group) head first without any worry of getting paid.

Of course the complaints/warnings posts will still be there, but if nobody kept bumping up those types of threads, a new player would seem to believe that the non-payment issues were a thing of the past and not to be worried about now.

So, I guess the only way to win against the rogues (in forums, anyways) is to simply not post anything about them at all, good or bad. So how about we let resting dogs lie, and quit talking about them altogether.

Not pointing fingers or anything, because there's more than one group involved, but IMO if someone comes to the defense of these casinos stating that they had no problems getting paid, then one does need to step up and remind others (newbies) that it's a rare occurrence and definitely not the norm.
 
cirrus casino fu** thief

I was cheated by cirruscasino !!!: 4k$$$$

At first it was given to me a deposit bonus by using bonus code
Then i get another different bonus code "2nd chance" it calls so i used it. After that i made deposit by neteller.
I won about 5800$ then i lost about 1800$, so i decided to withdraw left money.(4k$)

After about 2 weeks of waiting for this transfer my account on casion has been blocked, and on neteller they sent me only value of my first deposit !

They explained this using c&t 15.16:
" Please note that all promotions are only available ONCE per person, family, household, address, email address, credit card number and shared computers, i.e. university, fraternity, school, public library or workplace.

A customer may only have one account in their name. Use or creation of multiple accounts is strictly forbidden and may result in the forfeiture of ALL bonus funds received and winnings derived from such bonuses."


I didnt have multi acounts, I've got only one acount in this casino.
From few days support ignore all my emails!


I warning you! Do not make deposits on this casino!

DONT PLAY HERE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
 
Dont play at PRISMCASINO

Hi, one year ago, deposit some money at prism casino (in my honeymoon lol). Received one bonus, with not max cashout, so we satart play, win $1500 in cleopatra, then $1200 in goldenbear , hit one jackpot, so my total was $7000. So start to cashout, when start it the problem was start. In the first week, Chris Dngelo change my status to special player, these after see that i want to cashout $7000, becouse before that I can cashout $3000 per week. So with these $%$&/&%$" change i can only cashout $500 per week. They dont respects their rules. And the time go and go, the week will be month and month, and they never payme more than $900. So I decide not play here anymore. Sorry for my english, I speak spanish lol.

:mad:
 
hi 1366613... and yet another reply to another player who won but can not get paid by a rogue casino!!

Since it sounds like you are getting paid something (or have been getting paid something) BE THANKFUL for what ever you do get from him! look around the forum (follow this link.. there are a bunch of "cirrus" complaints here https://www.casinomeister.com/forums/search/and see how many players have NEVER been paid by good ol "Chris D'angelo" and yet another of his Rogue Casino's https://www.casinomeister.com/rogue-casinos/.

Please check out this list of accredited casinos. https://www.casinomeister.com/accredited-casinos/

There is really nothing anyone can do to help you get paid.... unless you stick to the list of accredited.
sorry. I do wish you luck and hope they continue payments. although that would surprise me.
 

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