Boss Blackjack Dealer Error. Hit on 17 against rules at Victor

[winbig]

Hmmm this sound like my mansion thread all of a sudden. Guess he should have read the rules?

He did

According to Victor Casino's Blackjack rules Victor Casino :

Rules for the Dealer
The dealer must draw cards until he has at least 17, and must stand at 17 or higher. If the dealer gets 16, he must take another card. The dealer may not decide whether or not to draw a card based on your hand, but must abide by existing dealer rules.

[cyprean]

I am glad that others also see their error in this. They clearly state that their dealer stands on 17. If they have changed the rules, it would be fair that they'd state the correct rules. The rules at the table & their web site are both incorrect.

I sent them an email with both of the screenshots in this thread attached:

Dear Victor

I am refering to game blackjack played on Sep 10 2006 4:46 BM of $5. I was holding 18, your dealer had 17 but chose to hit and got 21 to win the round. I did not receive my winnings of $10 because of your dealers error and not playing according to the rules. Please refund me the $10.

According to your Blackjack rules Victor Casino :

Rules for the Dealer
The dealer must draw cards until he has at least 17, and must stand at 17 or higher. If the dealer gets 16, he must take another card.

The same rules can also be found on the table. I am asking you to refund me the $10.

You will the game information attached

Yours sincerely
Me

Their reply:

Dear Mr. XXXXX


Thank you for contacting victorcasino support.

Our Technical Department has completed their investigation on Ticket ID# 457xx regarding your casino account.

Our technicians have done a thorough investigation into your game history and they have not found the game you are reffering to.

If you want the technicans to investigate again, we need you to be more specified with the time and also what happend.


You can feel secure and confident that everything was carefully researched. We can assure you that your wagers have been paid correctly.

If you need further assistance, please do not hesitate to contact us again.

Best regards,
Maria
Casino Support Representative

They have done a "thorough investigation into your game history and did not find my game". I must wonder if they ever opened the screenshots. I will mail them again, and will share them also a link to this thread.

I'll keep you posted

[runnybunny]

How do casinos get away with this type of thing, granted the error in the new rules just needs to be edited. But my god! This was a 'thorough investigation'?

WTF ever.

[cyprean]

How do casinos get away with this type of thing, granted the error in the new rules just needs to be edited. But my god! This was a 'thorough investigation'?

WTF ever.

My point exactly. How often do you feel that the Casinos can get away with just about anything just by replying with a standard replying "We have to politely tell you that nothing can be done".

I truly am glad that this board exists and some things get corrected. Not always, but sometimes. Players at Online Casinos' are truly gambling with their money every sense because if something nasty happens, players' have limited resources available to them to solve the issue. Thanks to Casinomeister once again for his tremendous contribution to the online gamblers community. Btw, VC replied and stated that they will look into my case again.

[GrandMaster]

Their reply:
They have done a "thorough investigation into your game history and did not find my game". I must wonder if they ever opened the screenshots. I will mail them again, and will share them also a link to this thread.

Don't give up. Give them the exact date and time so that they have less of a chance of not finding it.

[cyprean]

Just got a reply from them.
I must wonder if they (or CS Jegana) ever really read my emails. This time they sent me their "tips how to play blackjack" even though I was refering to their "Dealer must stand on 17" -rule.

Dear XXXX,

Thank you for contacting Victor Casino support.

With regards to your e-mail please note:

If the dealer's open card is: Hit on: Stand on:
3, 4, 5, or 6 11 and lower 12 and higher
Soft* 17 and lower Soft* 18 and higher
7, 8, 9, 10, or Ace 16 and lower
Soft* 17 and lower 17 and higher
Soft* 18 and higher
* An ace can count as 1 or 11. A "soft" hand refers to a hand with an ace that counts as 11. A " soft 17", therefore, is an ace plus a 6. A player with an ace has the advantage of being able to change the ace's value to count as 1 after drawing another card. A hand with an ace that counts as 1 is called a hard hand.

Best regards,Jegana

My reply:

Dear Victor Casino

I hope you really read this email throughout.

Thank your email. I must wonder why did you copy "Tips General Advice and Basic Blackjack Strategy for Beginner" from your blackjack page and sent it to me. Why are you sending me tips how to play blackjack? Instead, I suggest that you should focus on the fact that your black rules CLEARLY state that:

"Rules for the Dealer: The dealer must draw cards until he has at least 17, and must stand at 17 or higher.

This rule clearly is in conflict with the fact that your dealer hit 17. The rules states must stand on 17. So quite simply your dealer is playing against the set rules. I am asking you most kindly to compensate the $10 as stated as earlier.

Please also refer to: http://www.casinomeister.com/forums/...es-victor.html , where I have a started a thread of this topic.

Yours sincerely, XXX

Will keep you posted, cheers..

[cyprean]

They finallyrefunded my account. Thanks Victor Casino.

I wonder why they did not change the rules, as they still state that dealer must stand on 17. I I am pretty sure that the dealer still hits soft 17.

Dear Mr. XXXXX,

Thank you for contacting Victor Casino support.

I have refunded your account with 10 USD.

Best regards,
Jasminka
Casino Support Representative