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Boss Blackjack Dealer Error. Hit on 17 against rules at Victor

Discussion in 'Casino Complaints - Non-Bonus Issues' started by cyprean, Sep 10, 2006.

    Sep 10, 2006
  1. cyprean

    cyprean Banned User PABnononaccred

    Occupation:
    Freelancer
    Location:
    Sun/Moon
    Today I was playing Blackjack at Victor Casino (victorcasino.com) which uses Boss Media software . According to the rules the Dealer Must stand on 17 and draw to 16. While my cards were 7 2 and dealer had A visible, I chose not to insure. I hit and got a King and chose to stand at 19. The dealer revealed a 6 getting 17 (11+6) but refused to stand and automatically took one more card (King) getting 17 and finally chosed to stand.

    In brief: Victor Casino (which uses Boss media software) hit soft 17 which is against their rules. Has anyone else noticed this?

    According to Victor Casino's Blackjack rules You must register/login in order to see the link. :

    Rules for the Dealer
    The dealer must draw cards until he has at least 17, and must stand at 17 or higher. If the dealer gets 16, he must take another card. The dealer may not decide whether or not to draw a card based on your hand, but must abide by existing dealer rules.

    I have attached the screenshot & rules of the table where you can verify this.
     
  2. Sep 10, 2006
  3. cyprean

    cyprean Banned User PABnononaccred

    Occupation:
    Freelancer
    Location:
    Sun/Moon
    Here we go again, I kept playing as I am trying to clear the bonus, I standed on 18, dealer got soft 17 and hit again and got 21. Lost $10 because of that.

    Sent a mail to the support, lets see what happens. Comments?
     
  4. Sep 11, 2006
  5. liquidsoap

    liquidsoap Dormant account

    Occupation:
    my self
    Location:
    home
    :eek2: Wow thats a major glitch!
    Smart idea taking screenshots! :thumbsup:
     
  6. Sep 12, 2006
  7. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    Hey, at least they weren't hitting a hard 17. Wasn't that long ago that someone posted a thread about that...different software though.

    http://www.casinomeister.com/rogue/start-your-casino.html

    Maybe it's time to look into whether or not Boss needs to be on that list.

    Or maybe it's an honest glitch....never know.

    But....it even says right on the "felt" that the dealer stands on all 17's....
     
  8. Sep 12, 2006
  9. GrandMaster

    GrandMaster Ueber Meister CAG

    Occupation:
    Mathematician by day, online gambler by night.
    Location:
    UK
    It is not a glitch. VC must have switched to H17 blackjack without telling the player and without updating the help files.

    Btw, there are some true gems in the help files. For example, they recommend that you double on 7 or 8 vs 3 to 6.
     
  10. Sep 12, 2006
  11. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania

    I don't see how the individual casinos can do this. It'd require code changes on the server side as well as the client side. They couldn't do this unless they had programmers on staff, as well as access to the source code; which I really doubt.

    IE: They can change the payout % they want to keep, but not game details such as what's happening.

    That's why I believe the fault lies with Boss, not the casino..Whether or not they know about it is moot.
     
  12. Sep 12, 2006
  13. GrandMaster

    GrandMaster Ueber Meister CAG

    Occupation:
    Mathematician by day, online gambler by night.
    Location:
    UK
    Atlantic Casino has had a H17 blackjack for ages, and I think there was some other Boss Media casino with H17 rules. VC just had to ask Boss Media to replace their blackjack with the H17 version, they did not need to write new code.
     
  14. Sep 12, 2006
  15. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania

    True, but if they simply switched the BJ program out, it wouldn't say "Dealer stands on 17 and draw to 16" on the 'felt'...
     
  16. Sep 12, 2006
  17. GrandMaster

    GrandMaster Ueber Meister CAG

    Occupation:
    Mathematician by day, online gambler by night.
    Location:
    UK
    They must have forgotten to change the graphics.
     
  18. Sep 12, 2006
  19. mrrickyg

    mrrickyg Dormant account

    Occupation:
    pharmaceutical sales
    Location:
    las vegas
    Hmmm this sound like my mansion thread all of a sudden. Guess he should have read the rules?
     
  20. Sep 12, 2006
  21. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    He did :p

     
  22. Sep 13, 2006
  23. cyprean

    cyprean Banned User PABnononaccred

    Occupation:
    Freelancer
    Location:
    Sun/Moon
    I am glad that others also see their error in this. They clearly state that their dealer stands on 17. If they have changed the rules, it would be fair that they'd state the correct rules. The rules at the table & their web site are both incorrect.

    I sent them an email with both of the screenshots in this thread attached:

    Their reply:

    They have done a "thorough investigation into your game history and did not find my game". I must wonder if they ever opened the screenshots. I will mail them again, and will share them also a link to this thread.

    I'll keep you posted :rolleyes:
     
  24. Sep 13, 2006
  25. runnybunny

    runnybunny Dormant account

    Occupation:
    accountant
    Location:
    state of confusion
    How do casinos get away with this type of thing, granted the error in the new rules just needs to be edited. But my god! This was a 'thorough investigation'?

    WTF ever.
     
  26. Sep 13, 2006
  27. cyprean

    cyprean Banned User PABnononaccred

    Occupation:
    Freelancer
    Location:
    Sun/Moon
    My point exactly. How often do you feel that the Casinos can get away with just about anything just by replying with a standard replying "We have to politely tell you that nothing can be done".

    I truly am glad that this board exists and some things get corrected. Not always, but sometimes. Players at Online Casinos' are truly gambling with their money every sense because if something nasty happens, players' have limited resources available to them to solve the issue. Thanks to Casinomeister once again for his tremendous contribution to the online gamblers community. Btw, VC replied and stated that they will look into my case again.
     
  28. Sep 13, 2006
  29. GrandMaster

    GrandMaster Ueber Meister CAG

    Occupation:
    Mathematician by day, online gambler by night.
    Location:
    UK
    Don't give up. Give them the exact date and time so that they have less of a chance of not finding it.
     
  30. Sep 13, 2006
  31. cyprean

    cyprean Banned User PABnononaccred

    Occupation:
    Freelancer
    Location:
    Sun/Moon
    Just got a reply from them.
    I must wonder if they (or CS Jegana) ever really read my emails. This time they sent me their "tips how to play blackjack" even though I was refering to their "Dealer must stand on 17" -rule. :what:

    My reply:

    Will keep you posted, cheers..
     
  32. Sep 15, 2006
  33. cyprean

    cyprean Banned User PABnononaccred

    Occupation:
    Freelancer
    Location:
    Sun/Moon
    They finallyrefunded my account. Thanks Victor Casino.

    I wonder why they did not change the rules, as they still state that dealer must stand on 17. I I am pretty sure that the dealer still hits soft 17.

     

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