[ROGUE] African Palace Issue

[apwd]

Hello All,
I originally came to this site to attempt to recover funds that were many months pending at African Palace Casino. I was informed that nothing could be done to aid my cause. Recently, I heard news that perhaps the lines of communication have been reopened. Can anyone point me in the right direction or inform me of the current state of affairs with this group?
Many Thanks.

[apwd]

Originally Posted by apwd

Hello All,
I originally came to this site to attempt to recover funds that were many months pending at African Palace Casino. I was informed that nothing could be done to aid my cause. Recently, I heard news that perhaps the lines of communication have been reopened. Can anyone point me in the right direction or inform me of the current state of affairs with this group?
Many Thanks.

Once again, I have seen that funds have been recently recovered from these guys. Is there any way my problem can be addressed?

[maxd]

Hi, Max Drayman here. I've recently been appointed as the Complaints and PAB manager here at Casinomeister.com

As you are no doubt aware African Palace is on our "Not Recommended" list. That said it doesn't hurt to try so I'll send them an email alerting them to your issue here. The best we can do is hope for the best.

[Casinomeister]

Originally Posted by apwd

Once again, I have seen that funds have been recently recovered from these guys. Is there any way my problem can be addressed?

In March 2006, I told you your best bet was to contact Playtech on this. Did you contact them?

This payment is over two years over due. Why have you waited this long?

[jetset]

Geeze, I would have thought these guys would be out of business by now due to their history of playing fast and loose with players, although to be fair I can't recall seeing complaints about them recently (hence the "out of sight, out of mind reaction," I guess)

Is their other operation Indio Casino still in existence?

[apwd]

Originally Posted by Casinomeister

In March 2006, I told you your best bet was to contact Playtech on this. Did you contact them?

This payment is over two years over due. Why have you waited this long?

Well I can't say that I have been waiting. I fiscally wrote this off after about 6 months of no worthwhile response from them.

This is the conversation I had with them prior to bringing the matter to your attention...

Danny: Hello Erik, Welcome to the African Palace Casino Support Desk. How may I assist you?

Erik: Hello there Danny and Good Morning to You

Danny: Same to you Erik

Erik: How about informing me on the status of my cashout.

Danny: No problem...

Erik: Excellent!

Danny: Please give me a moment to check...

Erik: Of course.

Danny: Erik, I see that it is still with the accounts department.

Erik: That's wonderful, but what does it mean?

Danny: I am not sure what the delay is, however I will be investigating this matter at once

Erik: I think it has been with the accounts department for 4 months now
Erik: Let's investigate the situation right now!

Danny: Our accounts department is currently closed Erik...
Danny: They will be open in the morning...

Erik: Have they been closed for 4 months?

Danny: I am fowarding an email to them with regards to your withdrawal...

Erik: Oh really?
Erik: I'm sure that will speed the process.
Erik: Unfortunately the last 4 people I have spoken to said the exact same thing.
Erik: Surely they will send me a message this time right?
Erik: Letting me know why they are stealing my money...

Danny: I will do my very best to speak to the accounts manager in the morning on behalf of you Erik...
Danny: They are not stealing your money Erik...

Erik: You might speak to them Danny...
Erik: I don't deny that
Erik: But they won't do anything about it

Danny: The best that I can do for you is speak to the accounts manager and hear what he has to say...
Danny: I'm sure there is a valid reason for the delay Erik...

Erik: Tell me Danny, How much money are they "holding" for me?

Danny: They were supposed to have payed you out $2,460.00...

Erik: Lovely!
Erik: Too bad it's monopoly money for me
Erik: It must be wonderful for African Palace to receive so much money from me just to be able to play their pretty games.
Erik: When I logged in, I thought I pressed "Real Money"...
Erik: but I guess that only referred to my deposit and has nothing to do with my withdrawal

Danny: You are playing for real money Erik...

Erik: No No No
Erik: I was playing WITH real money but not FOR real money

Danny: Erik I understand that you are upset with not having been paid out...
Danny: I will have a rep from the accounts department contact you with this regard Erik...

Erik: Oh I've been told that 4 times before also
Erik: You know how many times I have been contacted?
Erik: Exactly 0 times
Erik: 0=NONE

Danny: I am sure that there is a perfectly good reason for the delay...

Erik: Let me tell you something Danny...
Erik: There can not possibly be a perfectly good reason why this delay has taken place!
Erik: Especially in light of the fact that I have been lied to on a regular basis and communicated to NONE times

Danny: I am not sure as to why you have not been contacted...
Danny: You should have been paid out a long time ago Erik...

Not surprisingly, little was accomplished by that effort so I informed you of my situation. Here is what I wrote...

Who have you contacted at the casino about this problem? online support, phone support
Problem in detail: Approximately 4 months ago maybe longer, I played with African Palace and put together a decent win for which I requested a withdrawal. After a month, I hadnt received my funds so I contacted them via their chat service. They told me they would investigate and contact me about the problem. I received no email. In fact, in the subsequent 4 chat sessions with them since then, they have always told me the exact same thing yet I have never received any emails other than those of a promotional nature so they have my correct email address. I have one particularly exciting session documented if that is of interest to you. Today I contacted them by phone and was told the system was down but that they would investigate and contact me later. I think I know what the outcome of that will be.

What do you want me to do about this?: I am aware of the difficulties that the African Palace/Indio group is experiencing. My withdrawal is for approximately 2500 and I would be willing to allow them to put me on a payment schedule. If you could make that arrangement for me, I would be quite appreciative. If they are ultimately unable to pay me then I would push to have them back on the Rogue list. There is no justification for this situation to take place and players should be advised they are a deposit only operation.Thank you in advance.

3 weeks later this was your response...

Hi Erik,
This is one casino group I don't deal with at all. They wouldn't give me the time of day much less answer any of my emails. Please contact Playtech on this one. Sorry.
Sincerely,
Bryan

Having contacted Playtech in the past concerning other issues, I was well aware that they are a tree which yields no fruit. Therefore, in conjunction with my efforts and your statement, I decided my best option was to cut my losses at that point.

I'm not sure if there is a statute of limitations on a $2460 cashout but if there is not then I figured it might be worth another stab. Instead of wondering why I waited so long, maybe we should be wondering why African Palace is waiting so long.

[apwd]

Originally Posted by maxd

Hi, Max Drayman here. I've recently been appointed as the Complaints and PAB manager here at Casinomeister.com

As you are no doubt aware African Palace is on our "Not Recommended" list. That said it doesn't hurt to try so I'll send them an email alerting them to your issue here. The best we can do is hope for the best.

Thank you, Max. I sincerely hope you are able to make some progress on my behalf.

[maxd]

I hope so too, but I haven't heard anything from them so ... well, let's not hold our breath.

[jetset]

I mediated some cases involving these guys way back, and you need the tenacity of a bulldog to get anywhere with them.

They'll try and chisel the player's settlement down, prolong issues as long as they can, dodge and dive on communications, make endless excuses and generally give everyone the runaround until they're put in a position where they have no further room to manoeuvre.

[maxd]

Well, so far completely ignoring my emails seems to be working fairly well for them.