Winner Casino is not paying. Who played recently?

[wernerw]

I just received an email from winner casino:

Dear Werner,

During the period of March 10th to March 14th new software elements were implemented to our new game engine.

Few days after launching the new software we noticed that the “Black Jack” game engine was damaged during the implementation and all players of the “Black Jack” game were given significant advantage over the house, resulting in unfair results for the house.

As an immediate solution, the game engine was repaired on March 21st .

According to the terms and conditions you agreed upon installing the software, We will reverse the activity recorded between March 14th to March 21st .

In the next few hours we will reverse your initial deposit and welcome bonus back to your account.

We welcome you to continue enjoying our games and services.

We apologize for any inconvenience this may have caused you.

Sincerely yours ,
Casino Manager

This is the whole Email. nothing omitted. No mention of which casino, no name of the casino manager (although there is a name of a sender).

I played their welcome bonus (Deposit 100, get 185, sticky bonus), nearly busted but just when I was going to bust my luck changed and I could withdraw 600.

Was anybody playing this in the given timeframe and bust? Did he get such an email from winner, so his losses went back to the account?

I feel that I am being robbed.

What can I do?

[chesterp]

i won big time here and got the same email today. ridiculous. even if there were a glitch, we are being robbed.

[adha]

I got the email today to. $497 I cashed out.

[UKDafoe]

It would be worth taking a look at the software terms and conditions. Anyone want to find and post the relevant term?

[winbig]

Originally Posted by UKDafoe

It would be worth taking a look at the software terms and conditions. Anyone want to find and post the relevant term?

Interesting...There's no mention of what happens during such a "malfunction" on their website..unless it's in the EULA you agreed to when installing the software. Even then, what if others were playing the flash version? They'd never see this "malfunction" clause.

It's really a moot point when you think about it though. How can they claim a "malfunction" when:

1) they let it go a week without taking the game offline, even though they knew about it "a few days after" the upgrade.

2) if it was truly a programming error, then why haven't we heard about similar experiences from casinos with the same software (is it MG, Playtech, etc?)

3) as stated before, did they refund the money of those unlucky souls that had the bad luck of losing?

[Macgyver]

Originally Posted by winbig72

2) if it was truly a programming error, then why haven't we heard about similar experiences from casinos with the same software (is it MG, Playtech, etc?)

Winner doesn't use any of the brand name softwares ... it's proprietary and independent.

You can see screenshots of the software in this thread:

Is this a problem with BJ?

[wernerw]

So how should we proceed here?

I will try to to find somebody who lost and got back his losses in other forums, but then still this is not acceptable in my opinion.

[dresden]

I think we should wait and see what CM has to say. I'm informed through my affiliate that Bryan is aware of the situation.

This is eerily reminisicent of that Joyland mess I was reading up on in that a software "glitch" is being used to justify the voiding of players' balances. Although, here it's not even that a bunch of advantage players well...took advantage. I had no idea when I was playing and I don't think anyone else did either.

For the record, my €1300 winnings at Casinoforaces (Winner's sister) were voided and my balance was reset.

I was told this operation had no relation to the old Casino4aces.

[TheBloke]

Funny how, when there's a software glitch in the casino's favour, you have to pester and eventually all you get back is the difference between your actual return and the proper return.

When the software glitch is in your favour, all winnings are void.

Sounds like software glitches are very profitable for casinos, whatever type they are!


(PS. I don't know that this casino has ever fallen into the former category, my knowledge of errors that gave the casino an advantage is on other software providers. But I'd bet you all I have that this casino/group would do no more than refund the difference had the error been the other way)

[wernerw]

Just for the records: I did not hear of such a software "problem" until yesterday, so I was NOT taking advantage of it.

And I read this email again, it is unbelievable. They released on the 14th, then they found out about a problem and then "immediately" on the 21st they fixed the problem.