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Is this a problem with BJ?

Discussion in 'Online Casino and Poker Complaints - old section' started by Macgyver, Feb 25, 2006.

    Feb 25, 2006
  1. Macgyver

    Macgyver Dormant account PABnononaccred

    Occupation:
    Student
    Location:
    North Carolina
    OK, I've edited out any mention of this particular casino's name on these screenshots as I just sent out an email with what I perceive to be a HUGE bug in their software.

    However, since y'all are so wonderful here at Casinomeister ( :notworthy ), I'd like some confirmation that I do indeed have a problem and not imagining things.

    Here's the first screenshot, where I hit a natural blackjack (note my bankroll because the win hasn't been credited yet):
     
  2. Feb 25, 2006
  3. Macgyver

    Macgyver Dormant account PABnononaccred

    Occupation:
    Student
    Location:
    North Carolina
    And here's the resulting win.

    Am I crazy or have I only been credited $7.50 instead of the $12.50 (which is the regular 3:2 payout on a $5 bet)? This has happened at least 4 times today alone, but I started getting suspicious after the 2nd time and messed up the screenshot on the 3rd time.

    Any comments are, of course, greatly appreciated. :thumbsup:
     
  4. Feb 25, 2006
  5. tencardcharlie

    tencardcharlie Dormant account

    Occupation:
    Bureaucrat
    Location:
    The playboy mansion.
    Unless the five dollars bet is included in your total balance on the first picture, we definitely have a problem here.
     
  6. Feb 25, 2006
  7. Westland Bowl

    Westland Bowl Tin Foil Hat Club Member CAG PABnonaccred

    Occupation:
    not applicable
    Location:
    America
    Was the $5 wager already taken out of the $135 balance before the hand was dealt? (meaning you had a $140 balance before you made the wager) IF SO, then the software isn't crediting your original $5 bet back to you when you win natural blackjacks. $5 original bet + $7.50 natural blackjack win = $12.50 credited back to you. $135 + $12.50= $147.50 but your balance is $142.50, $5 less than you should have won. There is definitely a problem with the software depending upon whether the $5 was already taken out of the balance before the hand was finished.
     
  8. Feb 25, 2006
  9. Macgyver

    Macgyver Dormant account PABnononaccred

    Occupation:
    Student
    Location:
    North Carolina
    Yes, the $5 wager is taken out before the cards are dealt. This only happens with natural blackjacks I've found ... if it was another winning hand, I've been credited with $10 (my original $5 bet and the $5 win).

    I've asked for my logs in the email I sent to the casino, but may not hear anything until Monday.
     
  10. Feb 25, 2006
  11. Macgyver

    Macgyver Dormant account PABnononaccred

    Occupation:
    Student
    Location:
    North Carolina
    Well, though I didn't expect to hear anything from this place until the weekend (we all know how well casinos communicate or work, especially on the weekends) ...

    I received an email from the casino today (same day I sent off my email to them) saying they're investigating the matter. I should hear something "soon", so I'll keep the thread updated.

    I'd love to be able to name the place by way of saying how professionally and quickly they handled the problem, but we'll see. :D
     
    Last edited: Feb 25, 2006
  12. Feb 26, 2006
  13. nektar4d

    nektar4d Dormant account

    Occupation:
    sales
    Location:
    European Union
    Nice Screenshots McGyver!

    We are waiting to learn the name of this innovative casino.:eek2:
     
  14. Feb 26, 2006
  15. jeremiahsjohnso

    jeremiahsjohnso Dormant account

    Occupation:
    Engineer
    Location:
    California
    They paid you 3:2 ($7.50 on a $5 bet); what's the problem?

    In seriousness, paying off BJ's this way makes the game about 5% HA (rather than the normal .5%). If this is as it appears, they've got issues.
     
    1 person likes this.
  16. Feb 26, 2006
  17. Westland Bowl

    Westland Bowl Tin Foil Hat Club Member CAG PABnonaccred

    Occupation:
    not applicable
    Location:
    America
    Yes, they paid him the $7.50....it's just that they didn't give back his original $5 wager though.
     
    1 person likes this.
  18. Feb 26, 2006
  19. Macgyver

    Macgyver Dormant account PABnononaccred

    Occupation:
    Student
    Location:
    North Carolina
    ^ Exactly ... let me spell it out.

    I had $140 and bet $5, leaving me with the $135 in the first screenshot.

    I hit a natural blackjack, which means I get paid $7.50 plus my original $5 bet for a total of $12.50.

    However, you can see in the second screenshot that I was only paid a total of $7.50 and they didn't return my original bet.

    Tell me you're gonna play blackjack at any casino that keeps your original bet if you win. Yeah, I didn't think so ... but I've looked at your post again, jeremiah, and I think you were kidding since you put "in seriousness" after that. At least I hope so ... :D

    As far as their house edge goes, this place is bad enough without this bug. You can only double on 10 or 11, six decks are used, no double after a split, though you can keep playing on split Aces. With his House Edge Calculator, the Wizard of Odds gives me back a .75% house advantage.

    I'm holding off on naming the place until I see what their response is. It may well be a huge bug that they know nothing about, and I'm trying to give them the benefit of the doubt.
     
    Last edited: Feb 26, 2006
  20. Feb 26, 2006
  21. jeremiahsjohnso

    jeremiahsjohnso Dormant account

    Occupation:
    Engineer
    Location:
    California
    Yes, I was having a small joke. Though as you know, 5% HA BJ is no laughing matter.
     
  22. Feb 26, 2006
  23. nafanny29

    nafanny29 Dormant account

    Occupation:
    financail adviser
    Location:
    London, England
    Another thing I noticed on your screenshot is that the dealer is showing a 6 and the total box has 9. Did this happen all the time (You could clean up if if it did:D )
     
  24. Feb 26, 2006
  25. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania

    For real....but I'm sure that since the hand was over via player BJ, the system was already showing the total. Would be an interesting experiement tho ;)
     
  26. Feb 26, 2006
  27. 2fresh

    2fresh Dormant account

    Occupation:
    Student
    Location:
    Norway
    i love BJ. Always at prima sites, when i play BJ there i had much luck lately.
    Maybe it isnt so much for you, but i had $10 dollar. And now i am up to over $500! Good for me :p i almost dont play poker at all. Only BJ. i'll bet the win chance is 3/5 there.. at least for me!
     
  28. Feb 26, 2006
  29. GrandMaster

    GrandMaster Ueber Meister CAG

    Occupation:
    Mathematician by day, online gambler by night.
    Location:
    UK
    Indeed. 5% house edge instead of about 0.5% should be obvious after a few thousand hands. Are the payouts certified by anyone?
     
  30. Feb 26, 2006
  31. caruso

    caruso Banned User - repetitive violations of 1.6 - troll

    Occupation:
    Casino apologist
    Location:
    England
    They're certified by the OPA, I believe. :):):):)

    This has to be a Playtech problem, not the licensee. The licensee doesn't control the operation of the software, Playtech does.
     
  32. Feb 26, 2006
  33. caruso

    caruso Banned User - repetitive violations of 1.6 - troll

    Occupation:
    Casino apologist
    Location:
    England
    BTW, kudos for even spotting this - how many players would? I need to be playing for much, much higher stakes before I register my balance between bets.
     
  34. Feb 26, 2006
  35. elscrabinda

    elscrabinda Experienced Member PABnorogue PABnoaccred

    Occupation:
    jvonsofdmpvs
    Location:
    Oxford
    Heres hoping its a playtech problem and we can all go back to any we've played at and claim thousands in compensation in back payments!
     
  36. Feb 26, 2006
  37. Macgyver

    Macgyver Dormant account PABnononaccred

    Occupation:
    Student
    Location:
    North Carolina
    I had to be quick in getting the first screenshot because I wanted to be able to show my balance before the win was credited back to my bankroll. Obviously, my finger on the PrtScn button wasn't quick enough (at least before the dealer's total) when I registered that I had another natural blackjack. :D

    And, no, that dealer total only popped up like that when I got natural blackjacks ... no other hands or I probably wouldn't have bothered complaining to the casino. ;)

    Not sure how Playtech got associated with this, but the casino doesn't use that software. It's proprietary software, not Playtech.

    Thanks, I was on a losing streak and it's a sticky bonus, so I was paying attention to see if I could get it back to the level of the bonus. If that happened, there was a chance I could at least get back some of my deposit. :D

    The first time it happened ... I was saying to myself "Wait a second, that doesn't seem right." :what: Second time, I was saying "You're kidding me, right?" Third time, I just messed up the screenshot and the fourth time is what's shown above.

    That means I'm out at least $20 in original bets ... not to mention how many times it may have happened the night before when I started playing. And, yes, I've requested my playing logs to see if it did happen the night before. :thumbsup:
     
  38. Feb 26, 2006
  39. caruso

    caruso Banned User - repetitive violations of 1.6 - troll

    Occupation:
    Casino apologist
    Location:
    England
    Ah. It has a bit of a Playtech look about it, but on closer inspection I can see it isn't.
     

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