Is this a problem with BJ?

[Macgyver]

OK, I've edited out any mention of this particular casino's name on these screenshots as I just sent out an email with what I perceive to be a HUGE bug in their software.

However, since y'all are so wonderful here at Casinomeister ( :notworthy ), I'd like some confirmation that I do indeed have a problem and not imagining things.

Here's the first screenshot, where I hit a natural blackjack (note my bankroll because the win hasn't been credited yet):

 

[Macgyver]

And here's the resulting win.

Am I crazy or have I only been credited $7.50 instead of the $12.50 (which is the regular 3:2 payout on a $5 bet)? This has happened at least 4 times today alone, but I started getting suspicious after the 2nd time and messed up the screenshot on the 3rd time.

Any comments are, of course, greatly appreciated.

 

[tencardcharlie]

Unless the five dollars bet is included in your total balance on the first picture, we definitely have a problem here.

 

[Westland Bowl]

Was the $5 wager already taken out of the $135 balance before the hand was dealt? (meaning you had a $140 balance before you made the wager) IF SO, then the software isn't crediting your original $5 bet back to you when you win natural blackjacks. $5 original bet + $7.50 natural blackjack win = $12.50 credited back to you. $135 + $12.50= $147.50 but your balance is $142.50, $5 less than you should have won. There is definitely a problem with the software depending upon whether the $5 was already taken out of the balance before the hand was finished.

 

[Macgyver]

Was the $5 wager already taken out of the $135 balance before the hand was dealt? (meaning you had a $140 balance before you made the wager) IF SO, then the software isn't crediting your original $5 bet back to you when you win natural blackjacks. $5 original bet + $7.50 natural blackjack win = $12.50 credited back to you. $135 + $12.50= $147.50 but your balance is $142.50, $5 less than you should have won. There is definitely a problem with the software depending upon whether the $5 was already taken out of the balance before the hand was finished.

Yes, the $5 wager is taken out before the cards are dealt. This only happens with natural blackjacks I've found ... if it was another winning hand, I've been credited with $10 (my original $5 bet and the $5 win).

I've asked for my logs in the email I sent to the casino, but may not hear anything until Monday.

 

[Macgyver]

Well, though I didn't expect to hear anything from this place until the weekend (we all know how well casinos communicate or work, especially on the weekends) ...

I received an email from the casino today (same day I sent off my email to them) saying they're investigating the matter. I should hear something "soon", so I'll keep the thread updated.

I'd love to be able to name the place by way of saying how professionally and quickly they handled the problem, but we'll see.

 

[nektar4d]

Nice Screenshots McGyver!

We are waiting to learn the name of this innovative casino.

 

[jeremiahsjohnso]

They paid you 3:2 ($7.50 on a $5 bet); what's the problem?

In seriousness, paying off BJ's this way makes the game about 5% HA (rather than the normal .5%). If this is as it appears, they've got issues.

 

[Westland Bowl]

They paid you 3:2 ($7.50 on a $5 bet); what's the problem?

In seriousness, paying off BJ's this way makes the game about 5% HA (rather than the normal .5%). If this is as it appears, they've got issues.

Yes, they paid him the $7.50....it's just that they didn't give back his original $5 wager though.

 

[Macgyver]

^ Exactly ... let me spell it out.

I had $140 and bet $5, leaving me with the $135 in the first screenshot.

I hit a natural blackjack, which means I get paid $7.50 plus my original $5 bet for a total of $12.50.

However, you can see in the second screenshot that I was only paid a total of $7.50 and they didn't return my original bet.

Tell me you're gonna play blackjack at any casino that keeps your original bet if you win. Yeah, I didn't think so ... but I've looked at your post again, jeremiah, and I think you were kidding since you put "in seriousness" after that. At least I hope so ...

As far as their house edge goes, this place is bad enough without this bug. You can only double on 10 or 11, six decks are used, no double after a split, though you can keep playing on split Aces. With his House Edge Calculator, the Wizard of Odds gives me back a .75% house advantage.

We are waiting to learn the name of this innovative casino.

I'm holding off on naming the place until I see what their response is. It may well be a huge bug that they know nothing about, and I'm trying to give them the benefit of the doubt.

 

[jeremiahsjohnso]

Yes, I was having a small joke. Though as you know, 5% HA BJ is no laughing matter.

 

[nafanny29]

Another thing I noticed on your screenshot is that the dealer is showing a 6 and the total box has 9. Did this happen all the time (You could clean up if if it did )

 

[winbig]

Another thing I noticed on your screenshot is that the dealer is showing a 6 and the total box has 9. Did this happen all the time (You could clean up if if it did )

For real....but I'm sure that since the hand was over via player BJ, the system was already showing the total. Would be an interesting experiement tho

 

[2fresh]

i love BJ. Always at prima sites, when i play BJ there i had much luck lately.
Maybe it isnt so much for you, but i had $10 dollar. And now i am up to over $500! Good for me i almost dont play poker at all. Only BJ. i'll bet the win chance is 3/5 there.. at least for me!

 

[GrandMaster]

Yes, I was having a small joke. Though as you know, 5% HA BJ is no laughing matter.

Indeed. 5% house edge instead of about 0.5% should be obvious after a few thousand hands. Are the payouts certified by anyone?

 

[caruso]

Are the payouts certified by anyone?

They're certified by the OPA, I believe.

This has to be a Playtech problem, not the licensee. The licensee doesn't control the operation of the software, Playtech does.

 

[caruso]

BTW, kudos for even spotting this - how many players would? I need to be playing for much, much higher stakes before I register my balance between bets.

 

[elscrabinda]

Heres hoping its a playtech problem and we can all go back to any we've played at and claim thousands in compensation in back payments!

 

[Macgyver]

Another thing I noticed on your screenshot is that the dealer is showing a 6 and the total box has 9. Did this happen all the time (You could clean up if if it did )

I had to be quick in getting the first screenshot because I wanted to be able to show my balance before the win was credited back to my bankroll. Obviously, my finger on the PrtScn button wasn't quick enough (at least before the dealer's total) when I registered that I had another natural blackjack.

And, no, that dealer total only popped up like that when I got natural blackjacks ... no other hands or I probably wouldn't have bothered complaining to the casino.

This has to be a Playtech problem, not the licensee. The licensee doesn't control the operation of the software, Playtech does.

Not sure how Playtech got associated with this, but the casino doesn't use that software. It's proprietary software, not Playtech.

BTW, kudos for even spotting this - how many players would? I need to be playing for much, much higher stakes before I register my balance between bets.

Thanks, I was on a losing streak and it's a sticky bonus, so I was paying attention to see if I could get it back to the level of the bonus. If that happened, there was a chance I could at least get back some of my deposit.

The first time it happened ... I was saying to myself "Wait a second, that doesn't seem right." Second time, I was saying "You're kidding me, right?" Third time, I just messed up the screenshot and the fourth time is what's shown above.

That means I'm out at least $20 in original bets ... not to mention how many times it may have happened the night before when I started playing. And, yes, I've requested my playing logs to see if it did happen the night before.

 

[caruso]

Ah. It has a bit of a Playtech look about it, but on closer inspection I can see it isn't.

 

[Macgyver]

I should have known better than to think this was gonna be easy ...

Got an email today (at least they work on the weekends) and they say their Tech department has looked into it and there's nothing wrong.

They're claiming that the $5 original bet was not taken out before the natural blackjack occurred. I am 95% sure that it always is taken out, but this means I'm going to have go back and play some to get 3 screenshots now ... 1 showing the balance before the bet, one after the bet and one after the natural blackjack. I don't even know if this is going to be possible or not.

I'm this close -><- to naming this place. x2

 

[liquidsoap]

also note, its says the dealers total which was nine before he flipped his bottom card
sweet casino, thats all you need, a bug in the software you win, they say all malfunctions are void

 

[-z-]

"They're claiming that the $5 original bet was not taken out before "

That'd be a first. In my experience when the chip goes on the table, your balance gets deducted.


"there's nothing wrong."

If that's the case, you dont have play any hands at all, just place a chip on the table and see if your balance decreases.


I can't wait to hear about the logs.

-z-

 

[Macgyver]

Oh, the logs are even better ... they said I could go into the "History" section of the software and see that.

After finally locating it in the blackjack game itself, it gives you a grand total of .... your last 8 hands.

That'd be a first. In my experience when the chip goes on the table, your balance gets deducted.

Exactly. Now I just have to find a way to prove that to them.

 

[Macgyver]

Well, it looks like I have some crow to eat ...

I went back tonight and played roughly 75 hands. In those, I caught two natural blackjacks where the casino software indeed did not take my initial bet out of my bankroll.

At least, I'm pretty sure they didn't ... but obviously I was watching pretty closely.

Basically, I can tell whether I'm getting a natural blackjack or not before the cards even get turned over. If my bet is deducted from my balance, I'm not getting one. If it isn't deducted, then I've got the natural BJ.

Never, never have I seen software operate like this. Coupled with the pretty high house advantage (.75%), I'm beginning to wish I'd never gone there. But I've got a bonus to grind through, so oh well ...

It's Winner casino, by the way, just for informational purposes. I am NOT saying Winner cheats AT ALL, let me make that clear.