Another thing I noticed on your screenshot is that the dealer is showing a 6 and the total box has 9. Did this happen all the time (You could clean up if if it did
I had to be quick in getting the first screenshot because I wanted to be able to show my balance before the win was credited back to my bankroll. Obviously, my finger on the PrtScn button wasn't quick enough (at least before the dealer's total) when I registered that I had another natural blackjack.
And, no, that dealer total only popped up like that when I got natural blackjacks ... no other hands or I probably wouldn't have bothered complaining to the casino.
This has to be a Playtech problem, not the licensee. The licensee doesn't control the operation of the software, Playtech does.
Not sure how Playtech got associated with this, but the casino doesn't use that software. It's proprietary software, not Playtech
BTW, kudos for even spotting this - how many players would? I need to be playing for much, much higher stakes before I register my balance between bets.
Thanks, I was on a losing streak and it's a sticky bonus, so I was paying attention to see if I could get it back to the level of the bonus. If that happened, there was a chance I could at least get back some of my deposit.
The first time it happened ... I was saying to myself "Wait a second, that doesn't seem right."
Second time, I was saying "You're kidding me, right?" Third time, I just messed up the screenshot and the fourth time is what's shown above.
That means I'm out at least $20 in original bets ... not to mention how many times it may have happened the night before when I started playing. And, yes, I've requested my playing logs to see if it did happen the night before.