SlotoCash - Very bad practice

**casinobuzz** · 8th January 2012, 05:58 AM

Made their welcome bonus. Reached 2500 They refuse to pay.

I placed 6 a spin all the way as this is the max bet allowed.

When you go to the cashier to check your wagering and come back to game, the game set again to 25

I mean the slots game. So out of around 3500 spins of 6 around 4,5 were by type mistake 25 and I haven´t won anything on those really few hands.

They decided not to pay, isn´t it a shame, is this why the term is there to confiscate a winning

**ksb11** · 8th January 2012, 06:14 AM

Hmm, are you sure that's all the info. You should pm Sloto, she should be able to explain and clear things up for you.
I don't play a lot at Sloto Cash but have been treated well there

**Nifty29** · 8th January 2012, 06:19 AM

Seems odd that $25 is the default bet. Can someone confirm that? The other situation could be that they were betting 6 lines @$1 and when they came back the lines had reset?

I can understand one or maybe two spins before you realised, but 4 or 5?

It's the players responsibility to check their bet before they spin.

**casinobuzz** · 8th January 2012, 06:35 AM

Yes, I have been playing T-Rex 6 lines of $1 and when I went to the cashier to check the wagering left and came back it jumped again to 25. after around4,5 bets I figured out and changed the bet back to 6.

I won only playing the 3500 bets of 6 and lost on the 25 bets .

I have the Email they sent stating it is the max 6 rule caused the non payment.

I will PM SlotoCash

**chuchu59** · 8th January 2012, 06:53 AM

Casinobuzz,

Have you played the rtg software previously? At other casinos perhaps?

**casinobuzz** · 8th January 2012, 07:18 AM

I played before but first time I play a casino with the max bet rule.

It is not about reading the terms, I did read the terms. It was just an accidently mistake when I came back from cashier and bet jumped back to 25.

It was at the middle of wagering requirement after I was high in balance derived from winnings on 6 bet.

It was only 4,5 bets of more than 3000 bets. It is so obvious it was a typo mistake.

**chuchu59** · 8th January 2012, 07:28 AM

Originally Posted by casinobuzz

I played before but first time I play a casino with the max bet rule.

It is not about reading the terms, I did read the terms. It was just an accidently mistake when I came back from cashier and bet jumped back to 25.

It was at the middle of wagering requirement after I was high in balance derived from winnings on 6 bet.

It was only 4,5 bets of more than 3000 bets. It is so obvious it was a typo mistake.

If you had played rtg before you should have noticed that the bet is always defaulted to max lines at your preferred coin size. Say if you had previously played 18 lines at 0.01 per line ie bet at 0.18 per spin its defaulted to 0.20 nwhen you log back in. You set the bet at 6 lines so you should have been aware the bet was now $25 instead of $6. Lets just say that you hastily pressed spin when entering the slot like I usually do. That said, Sloto should adopt some flexibility here especially since the max bet spins yielded no winnings. Other than meeting more of the wrs thru a higher bet the op has nothing to gain really from accidentally making these larger bets.

**Nifty29** · 8th January 2012, 08:54 AM

Originally Posted by chuchu59

If you had played rtg before you should have noticed that the bet is always defaulted to max lines at your preferred coin size. Say if you had previously played 18 lines at 0.01 per line ie bet at 0.18 per spin its defaulted to 0.20 nwhen you log back in. You set the bet at 6 lines so you should have been aware the bet was now $25 instead of $6. Lets just say that you hastily pressed spin when entering the slot like I usually do. That said, Sloto should adopt some flexibility here especially since the max bet spins yielded no winnings. Other than meeting more of the wrs thru a higher bet the op has nothing to gain really from accidentally making these larger bets.

It's a fair resolution at first glance, however if the casino makes an exception for the player who had 5 max spins, where do they draw the line? How about if the next player has 7 max spins? It could be argued that its only a couple more than another player who got paid and it would be a reasonable claim. You can see how this could get ugly if the casino sets the precedence.

If it was 1 or maybe 2 spins it would be a simple mistake....4 or 5 is just careless and surely the OP would have noticed the bet displaying "25" instead of "6", his balance reducing by 25, and all the lines suddenly being highlighted. The OP has used RTG before, and judging by their play style they understand them well and how to use variance to advantage.

The right thing to do would have been to stop right there and contact support....they may have been able to make a note and have a supervisor OK it. However, by not reporting it, the OP looks like he was hoping they wouldn't notice and he would get away with it. It just shows that honesty is the best policy, as now the opportunity for a positive resolution is far slimmer.

The 32Red option of replacing the balance and subjecting it to 100x wagering might be worth considering. At least its better than getting zero.

The mummys gold case recently shows that casinos don't tend to budge on max bet violations, and technically they are well within their rights. Ethically or morally right is another matter.

**chuchu59** · 8th January 2012, 10:04 AM

Iunderstand its difficult to draw the line but the casino must first ask itself vthe reason for the 'max bet' rule. If this were made to ensure the player did not win too much on only aa few spins while playing with a bonus the resolution is fair since the max bet spins yielded no wins. Of course if there are other reasons for the rule I am willing to listen. Casinos should understand that the rules they have in place shoulkd mean something.

**KasinoKing** · 8th January 2012, 10:25 AM

Originally Posted by Nifty29

It's a fair resolution at first glance, however if the casino makes an exception for the player who had 5 max spins, where do they draw the line? How about if the next player has 7 max spins? It could be argued that its only a couple more than another player who got paid and it would be a reasonable claim. You can see how this could get ugly if the casino sets the precedence.

If it was 1 or maybe 2 spins it would be a simple mistake....4 or 5 is just careless and surely the OP would have noticed the bet displaying "25" instead of "6", his balance reducing by 25, and all the lines suddenly being highlighted. The OP has used RTG before, and judging by their play style they understand them well and how to use variance to advantage.

The right thing to do would have been to stop right there and contact support....they may have been able to make a note and have a supervisor OK it. However, by not reporting it, the OP looks like he was hoping they wouldn't notice and he would get away with it. It just shows that honesty is the best policy, as now the opportunity for a positive resolution is far slimmer.

Total agree with all of that.
By the "letter of the law" the player does not have a leg to stand on.
All he can do is hope that Sloto still have a little bit of Christmas Spirit left in them...