Did Not get paid 5500 dollar from Mummys Gold due to violation of 30% bet size rule!

**onico** · 13th December 2011, 05:43 PM

Hello

I am typing this because I really feel like it is so wrong.

I was playing Immortal Romance this saturday, I had deposit 25 dollar and gotten a 60% bonus (15 dollar) so a total of 40 dollar was in my account.

Now I played a few rounds of Immortal romance and betting between 1.50 and 3 dollar a spin (20% of bet) and actually hit 4 wilds while betting 3 dollar! So I was up to 6000+ dollar so of course since I still had bonus left, I raised my bet to 6 dollar, and was very unaware of the 30% bonus size bet rule. Of course if I knew about it, id just be playing 3 dollar a spin just to get the bonus out of the way!

Eventually I kept playing and went to withdraw 5500 dollar.

Now, even though I actually won the 6000 dollar+ at 3 dollar a spin (which is 20% of the betting size on the bonus, as I was unaware of the 30% bet I was still doing it "legit") they have actually confiscated all my 5500 dollars because I raised my bet to 6 dollar AFTER I won the 6000 dollar. They could have at least taken away all my winning for playing 6 dollars, but to take ALL my money? Please note that I have played on Mummys gold before as well as on 32red and cashed out with the same betsize... and im very sure I hadnt played through my bonus by then. (will look into this)

Is this the correct move? Why confiscate all my winnings when I won on one spin 6000 dollar and doing it within the rules (3 dollar bet), but I got robbed of all my money because I simply were unaware of this rule and didnt feel like playing 3 dollar a spin when I could play 6 dollar since I had 6000 dollar to play with...

This is a huge mistake that I really think has been done in the wrong way, why take away 5500 dollar when I won them fair and square?

**Casinomeister** · 13th December 2011, 05:49 PM

Hi Onlico,

Have you contacted the casino rep here? If not, please do:

http://www.casinomeister.com/forums/...ace-group.html

**mn001** · 13th December 2011, 05:59 PM

Their terms allows them to do this.

The question is if they think 5k+ in goodwill is a good investment or not. This often depends on how much attention it gets in public unless you are a regular player with them, then they might decide you will play in back in the future.

I think it's unfair to not pay you. The rule is there to prevent bonus abusers, not find a reason to not pay slot winners.

**LaHutti** · 13th December 2011, 06:02 PM

It sucks, but there is probably no way around it...they would get a big fat + in my book if they paid you
You did break their rules, and I have to say, if it was my rules and my money...well, it would stay my money.
32Red doesn't have a percentage rule btw....they have a $6.25 rule, when you're on a bonus, so you would have been ok there.
Once again, this should be a reminder for everyone to read, and understand the conditions before taking and playing a bonus.

**onico** · 13th December 2011, 07:06 PM

thanks for the link, I have forwarded my message there.

The main problem for me feels its unessecary to confiscate the 6000 dollar win I had during my 3 dollar bet because it was within the rules...

I dont understand why they need to confiscate ALL the money when I only broke the rule after the 6000 dollar win, In my opinion the right action would be to confiscate all my winnings during my 6 dollar bets...

**Nifty29** · 13th December 2011, 07:19 PM

Originally Posted by onico

thanks for the link, I have forwarded my message there.

The main problem for me feels its unessecary to confiscate the 6000 dollar win I had during my 3 dollar bet because it was within the rules...

I dont understand why they need to confiscate ALL the money when I only broke the rule after the 6000 dollar win, In my opinion the right action would be to confiscate all my winnings during my 6 dollar bets...

Trouble is that if they bend the rules for you they have to do it for others.

You didn't appraise yourself of the bonus terms, which is something you should already know as you're not new to online gambling.

I hope they pay you, but if they don't you only have yourself to blame I'm afraid.

**vinylweatherman** · 13th December 2011, 07:30 PM

It's a "jobsworth" attitude on their part. The INTENT of such a rule is to stop players claiming bonuses and betting big to start with in order to lever a big win, or quickly bust out. You only rased your bet because you had a massive 6K balance, and thought a bet of 3 credits no longer suitable for such a balance.

I do this all the time when I hit big, although I DO bear in mind that this kind of rule should not be overlooked, and in such a situation I would be equally "jobsworth" and grind out the remaining WR at 3 credits, withdraw, and then redeposit (probably elsewhere) in order to try some big bets off the win.

Had you made a bigger deposit, you would NOT have violated this rule by raising your bet to 6 credits, as your bonus would have been that much bigger.

Since they are so pedantic in this case, they had better be equally pedantic when a player does NOT break the terms as written, but gets one over on them due to something the casino had not thought of.

They could alter the rule so that it allows larger bets after a big win, but NOT where a player is simply trying to start off with big bets.

It could take the form. "max bet is the greater of 30% of the bonus credited, or xx% of the peak balance". Although more complicated, it would provide for a player to increase bet size after a substantial win. xx% would be small enough that in most circumstances, 30% of bonus would be the greater amount. Peak balance is so that a new limit can be established that can apply to all further play, even if the player starts losing.

Players taking bonuses should check the actual limit before raising bets after a big win, as they could easily get carried away and exceed the limit.

You should also check the terms closely to ensure that it does state that all play is void, rather than JUST winnings made from those bets that exceed the limit.

**kavaman** · 13th December 2011, 10:42 PM

Yes there are terms, but i think a situation like this shouldn't be overlooked. I mean 30% rule is to prevent bonus abusers , but slot bettor who just won alot before raising his bets, i think they should pay, but yeah its in their t&c . Would be a + in my book too if they paid the player because he won a huge amount on bets below the 30% rule.

**DiamondGeezer** · 14th December 2011, 12:13 AM

If there was proper regulation in this industry the casinos would be made to limit the max bet to 30% of the bonus. This is 2011 and it's about time this industry started growing up if it wants to be taken seriously.

**mattsgame** · 14th December 2011, 03:34 AM

Originally Posted by LaHutti

32Red doesn't have a percentage rule btw....they have a $6.25 rule, when you're on a bonus, so you would have been ok there.

I have to jump in on this issue again, as its a mis conception.

32Red's $6.25 rule only applies to the Welcome Bonus, as I discussed HERE and Mark had confirmed it in that thread Here

As for the Mummy's Gold issue, I would have thought if they seen your play history then maybe they could have waived it, as you would have made wagering on a $15 bonus with a $6,000 balance regardless of bet.

But I guess there the terms and conditions and they have the right to void your winnings.