Did Not get paid 5500 dollar from Mummys Gold due to violation of 30% bet size rule!

[Nifty29]

I know I cop schtick for being a stickler for rules being applied to everyone, but the more I think about this case, the more I feel that the intent of the player should be re-considered.

As others have said, the OP didn't need to bet big to clear WR and he just kept playing the same slot he just won on, do its very clear that they were not trying to gain an advantage of any kind.

Mummys Gold could generate some great PR by showing some humanity and common sense and pay the player his winnings, or at least reset his balance to before his bet was raised and let him play out the bonus.

In almost every case, these confiscations are the result of advantage players making large blackjack etc bets which is fine because its the reason the rule was implemented, but in this case I really think it is a dolphin caught in the tuna net.

It's Christmas for goodness sake.....pay the player!!

[DiamondGeezer]

I would be more sympathetic to the casino if the 30% rule was made clearer. They could put it into a check box and force the player to tick 'yes' for example. I would prefer bets to be limited but that would at least be acceptable.

By not doing any of this stuff it makes you think they are quite happy to let players wander into these situations thus saving themselves a ton of money.

[Przecinek]

There are few fine points I have to mention while this topic has been brought up

Have to agree that while the rule was created soley to prevent bonus exploatation it can sometimes serve as an excuse.
Maybe security department just look at OPs most recently play and immediatly though "A-ha! betting 6 all the way! Not good" without noticing that his initial bet was 50% less? Clearly no intention of bonus abuse - if anything, by increasing bet size, player demostrated willingness to spend some money rather that trying to keep as much as possible to himself.

Now, I also happened to accidentaly overbet while playing a bonus (wrong denomination in my case, could end up even worse than 'max bet' mistake) and made a post about it here some time ago. Casino I played at didn't even consider this a 'goodwill gesture' as they have found there's absolutely nothing wrong with my style of play. Again I'm afraid it's the size of the win, that can show if casino is greedy or player friendly... Therefore I hope OP gets paid.

And another thing is that OPs bonus was 60% ... had it been 100% we wouldn't see this complaint here. I sometimes get 10-15% bonus offers, and they all carry "max bet" rule with no minimum bet along (the way 32red had it set up). I even sent a PM some time ago to a Fortune Lounge rep but didn't get any reply at all In this PM I asked about this specific bonus offer

Vegas Towers: "Deposit up to €20 Receive a bonus of €5"

I consider myself a lowroller but c'mon If your bet has to be less that 25% then for a bonus of €5 - 25% that's less then €1.25 per spin??
And what about poker/blackjack games? They say splitting/doubling also counts towards that rule, so even if I play at minimum of 1€ per hand I'm bound the break this rule and get my winnings confiscated. Shouldn't they block all table games in this case to prevent such things from happening.

With poker games this is even more obvious as 1€ ante in Texas Hold'em might result even in a 5€ bet after the raises. And what about 10% offers (Gowild etc?). This should be somehow sorted out, as right now - if we take these t&c literally then they just don't add up...

[Fortuna]

Great post Przecinek ! Too many accredited casinos carries T&C`S which are at least unsustained by math, or other casinos do even use roguish T&C. They have the power, because they make the rules and terms, and even if the terms are unclear or roguish, the terms shall prevail.

Now, how a PURE RECREATIONAL player shall procceed when taking a bonus (be it as small as 1%) ? Should he go and triple read very carefully 200+ lines filled with T&C`s and should be so wise to spot each unclear terms and then inquire the support via email (if there is no Live Chat option) about that specific unclear rule and keep the email conversation as a written proof to show he was not bad intended ?

1. Note that this may take days (maybe more than a hole week) to get the matter solved, if there is no Live Chat.

2. What if the Live Chat customer care rep will give a erroneus (or still interpretable) explanation of the rule ?

3. What if the customer has a only a low knowing english level ? Who can expect him to spot which rules are unclear ?

It would be greatl if one ore more casino representatives will step forward and come to explain in detail all of my above points !

[Seventh777]

Is it any wonder 32Red stand head and shoulders above the rest , could these guys make playing online a more perfect and worry free environment?.

MGS should take a deep long look at the ambassadors and by far the best advert for their product out there, and start incorporating into their software ways of removing hurdles (player enabled flushing of reverse withdrawals), and max bet options when playing bonuses, two huge aspects as why 32Red walk away with awards after awards each and every year, take a long deep look MGS and learn.

[Seventh777]

If this casino had any shred of decency and integrity they should do the right thing, he had a w/r of $450 max, remove that from his overall balance and pay him the rest, an absolute maximum of roughly 8% of his balance could be deemed as bonus cash, the rest was his, and like others have stated it`s Xmas.

[Fortuna]

My reasoning is that MOST online casinos LIKE TO HAVE IT BOTH WAYS, and more or less bonuses are nothing more than TRAPS:

1. To protect against advantage players (which is a right thing and can not be judged as a bad practice)

2. To hammer some pure entertaintment players which luckily had won but breached somehow one of their clear or unclear terms.

This is just as B&M casinos do when it comes about Blackjack Card Counting. Many of them preffer to have it both ways:

1. It is no written rule that Card Counting is not allowed, but if you constantly win they will ban you from their property. (at least they pay your last visit)

2. Nevertheless, they allow Card Counting because many `young guys` think they can keep a perfect count, but due to casino noise and distractions and all other things involved they ultimately screw up the count and do bad bets losing more than if they were flat betting !

* Thats why online casinos write the rules but they do not take steps to protect players breaking them by limiting bets when bonuses are involved !

[vinylweatherman]

Great post Przecinek ! Too many accredited casinos carries T&C`S which are at least unsustained by math, or other casinos do even use roguish T&C. They have the power, because they make the rules and terms, and even if the terms are unclear or roguish, the terms shall prevail.

Now, how a PURE RECREATIONAL player shall procceed when taking a bonus (be it as small as 1%) ? Should he go and triple read very carefully 200+ lines filled with T&C`s and should be so wise to spot each unclear terms and then inquire the support via email (if there is no Live Chat option) about that specific unclear rule and keep the email conversation as a written proof to show he was not bad intended ?

1. Note that this may take days (maybe more than a hole week) to get the matter solved, if there is no Live Chat.

2. What if the Live Chat customer care rep will give a erroneus (or still interpretable) explanation of the rule ?

3. What if the customer has a only a low knowing english level ? Who can expect him to spot which rules are unclear ?

It would be greatl if one ore more casino representatives will step forward and come to explain in detail all of my above points !

The best thing to do is assume "worst case scenario" and work from there. If the bonus is 10%, either deposit enough to have a big enough bonus credited so as to avoid breaking this rule, or deposit elsewhere that does not have such a draconian approach.

Clearly, Palace Group apply the rule rigorously, so small depositors are frequently going to run into this problem, especially with the lower percentage bonuses. Had this player made a larger deposit, he would NOT be facing the confiscation of this win.

[Casinomeister]

My reasoning is that MOST online casinos LIKE TO HAVE IT BOTH WAYS, and more or less bonuses are nothing more than TRAPS:

1. To protect against advantage players (which is a right thing and can not be judged as a bad practice)

2. To hammer some pure entertaintment players which luckily had won but breached somehow one of their clear or unclear terms.

This is just as B&M casinos do when it comes about Blackjack Card Counting. Many of them preffer to have it both ways:

1. It is no written rule that Card Counting is not allowed, but if you constantly win they will ban you from their property. (at least they pay your last visit)

2. Nevertheless, they allow Card Counting because many `young guys` think they can keep a perfect count, but due to casino noise and distractions and all other things involved they ultimately screw up the count and do bad bets losing more than if they were flat betting !

* Thats why online casinos write the rules but they do not take steps to protect players breaking them by limiting bets when bonuses are involved !

Are you still the middle aged Romanian woman who speaks no English, or a banned member who is using his mother's ID for multi-accounting?
http://www.casinomeister.com/forums/...tml#post456450

Sorry, I forgot to toss you to the curb.

/derail

[Slotster!]

I realise I'm being thick here - but can someone explain to me what this means? A percentage of what? I'm confused.

I've played at lots of Microgaming sites over the years taking all sorts of bonuses and offers and promos and whatnot all over the place. I've never once been denied a withdrawal at any of them for any reason. Sure there's been delays and hiccups and problems and stuff that have always been resolved, but never anything like this. Sometimes I deposit small, sometimes big. Sometimes I bet teeny-tiny baby amounts, sometimes huge big high-roller dickhead spins. Never once an issue.

I'm wondering if 'behind the scenes' the legit/recreational players stand out a mile based on play style/type/frequency?

Dunno.

Jesus Slotster! - Helpful as ever response there. Way to go.