BetPhoenix wont Pay me NEED HELP!!!

[oldtrvlagt]

well, i got this email from them today...




This bonus is an exception to our regular no-back to back free chip rule, so even if your last transaction was a free chip," as long as you have used a maximum of two free chips in the past;" you can enjoy and cash out on this amazing promotion!

I received the same email but there may be more to the story here from the OP, the "maximum of two free chips in the past" sort of stands out. They are being generous but cautious and I can't blame them. Maybe he "forgot" and used a free chip or two in the past

[labeled]

I received the same email but there may be more to the story here from the OP, the "maximum of two free chips in the past" sort of stands out. They are being generous but cautious and I can't blame them. Maybe he "forgot" and used a free chip or two in the past

It seems to me that since you no longer have the ability to check your RTG history, this is a bit over the top. But then I'm used to Rivals, where if you are eligible for a promo/free chip, it's just there in your cashier for the taking - there isn't any guesswork involved. (Well, they apparently do sometimes say "Sorry, spirit of the bonus, blah blah blah" later. But in my own experience, if they feel you've hit too well with bonus money of any sort, they bonus ban you after the fact.)

So in my opinion, if the chip was there, it was there to take & play.

[chayton]

I got that email too and I'm in Canada Are Canadians allowed to play there?

[NicolasJohnson]

@ msblast

Your cashout was denied because your last 7 transactions were a free chip. We allowed 2 back to back free chips for our opening, but not more.

My apologies for your frustration and if we weren't clear enough in our disclosure of our rules; we did try our best to be clear.


@ chayton

No, per our software provider we are not able to cater to players in your country. I'll look into why you received that email, as it should not have happened.


Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliate Manager

[chayton]

@ msblast

Your cashout was denied because your last 7 transactions were a free chip. We allowed 2 back to back free chips for our opening, but not more.

My apologies for your frustration and if we weren't clear enough in our disclosure of our rules; we did try our best to be clear.


@ chayton

No, per our software provider we are not able to cater to players in your country. I'll look into why you received that email, as it should not have happened.


Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliate Manager

Thanks! I wrote a mail to support and asked also. I told them if I wasn't allowed to play to close my account and remove me from the mailing list.

[chuchu59]

a casino has got to protect itself somehow. bp's cashier has limited deposit options and it is the only rival i have come accross that does not allow ecocard.

[Nifty29]

Nicolas was 100% right in denying that cashout.

7 ND chips in a row?? What a bonus whore!!

[sparkz]

Quite a few people might be confused with RTG's.

Their policys have always been you cant claim 2 free chips in a row without depositing in between.

But there may be confusion considering at other casinos such as rival you can claim as many freechips in a row as you like.

Still rules are rules I guess

[vinylweatherman]

@ msblast

Your cashout was denied because your last 7 transactions were a free chip. We allowed 2 back to back free chips for our opening, but not more.

My apologies for your frustration and if we weren't clear enough in our disclosure of our rules; we did try our best to be clear.


@ chayton

No, per our software provider we are not able to cater to players in your country. I'll look into why you received that email, as it should not have happened.


Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliate Manager

This is why I was puzzled by the decision to switch to Rival, since it meant you had to kick out all your Canadian players, which is the second biggest market.

After what happened last month, the US market has come close to being closed too, and Rival are already making moves towards pulling out of the US by ordering the white label casinos to close out US accounts, and as with Canada, Rival could easily make this into a blanket directive that ALL operators have to follow.

If this happened, BP would have to survive without access to Canada or the US, and this would be the case until some kind of legalisation ocurred in the US.

The AP/UB response has even got the Costa Rican authorities activated, and this may lead to tighter rules in the future. It has shown Costa Rica just what type of companies they are allowing to operate, ones that think nothing of "skipping town" and leaving a load of obligations behind, expecting the government to clear up the mess.

If the OP had 7 free chips in a row, he broke the rule long before the change to Rival, so this had nothing to do with it.

[Perc]

No, per our software provider we are not able to cater to players in your country. I'll look into why you received that email, as it should not have happened.

Sorry to continue with this derail, but I also got that email and live in Canada. It came from "Bet Phoenix CA Promotion - memberservices(at)betphoenixcasino(dot)com".

You may want to update your T&C's as well, no mention of Canada on that page.

...players from the following countries are not allowed to have a casino account or deposit with Bet Phoenix Casino; Afghanistan, Armenia, Angola, Azerbaijan, Bosnia & Herzegovina, Bulgaria, Colombia, Costa Rica, Cuba, Czech Republic, Greece, Indonesia, Iraq, Iran, Kyrgystan, Kazakhstan, Lithuania, Latvia, Libyan Arab Jamahiriya, Moldova, Macedonia, Nigeria, Pakistan, Poland, Romania, Russian Federation, Sudan, Slovenia, Slovakia, Tajikistan, Turkmenistan, Turkey and Ukraine.