'Cassava' Group Stole My £2,000 Winnings

[nannyjilly]

Hey, I signed up here a while ago and forgot about it. I am on holiday at the moment and my son just suggested here might be able to help me!

I signed up to 888 casino (who can argue with Shane Warne?) and lost some money just before xmas, then after that I kept on getting emails/popups to sign up at other casinos with the promise of bonuses for my first deposit!

The first one was SpinWin, I played the games I was allowed to play, finished their 'rollover' and I won about £1000 I think, so I thought that was great obviously, just before xmas too!

Whilst waiting for my winnings to be paid to me, another offer came up for Eurocity, after being massively up I got brave and started to bet big, and managed to get my balance up to around just under €2k!! I had to finish their 'rollover' thing again, but when I went to sign in the next day my account was blocked!

After loads of emails/calls and advice from my friend who works for a lawyers, (who said they have no right to take my winnings if I followed their rules) I was told that as I have signed up to casinos in the same group, they will not be paying me any of my winnings! Even though they bombarded me with emails/popups telling me to sign up!

Surely this is bordering on criminal? They quoted me this term;

In the event that the Company believes a user of the Service is abusing or attempting to abuse a bonus or other promotion, or is likely to benefit through abuse or lack of good faith from a gambling policy adopted by the Company, then the Company may, at its sole discretion, deny, withhold or withdraw from any user any bonus or promotion, or rescind any policy with respect to that user, either temporarily or permanently, or terminate that user's access to the Services and/or block that user's account.

So that was my Christmas ruined. I stupidly lost money at another site not even considering I wouldn't be paid.

Has anyone sued this company before? In British law you cannot enforce ambiguous terms like this that are unfair.
Shane has let me down big time.

[maxd]

Strongly suggest you have a look at our Pitch a Bitch service: see the Pitch-A-Bitch FAQ for important information and advice on the PAB process.

Once you fill out the Pitch-A-Bitch form I will have the details I need to send a formal complaint to them.

Another good reason to do this is that 888 are currently being evaluated for Accreditation on this site, which means were keen to hear about any player issues they may be having. Although yours isn't directly related to 888 they are obviously connected to the other casinos.

The Pitch-A-Bitch service is free of charge to all Casinomeister.com members. I hope you will find it suitable to your needs.

Regards,
Max Drayman
Casinomeister.com, Player Grievance Manager

[Rachel888]

Hi Nannyjilly,

can you please pm me or email me all your details and I will look into this for you.

Username, First name, Last name, location and email address you registered with.

Kind Regards,
Rachel

[maxd]

Or you can contact Rachel first and she if she can help you out. That's the best route, and likely to be the quickest, by far.

[nannyjilly]

Wow, wasn't expecting such a quick reply!
Looks like I posted this just at the right time, thanks Max.

Ok Rachel I will PM you now.

Once again, thanks Max.

[nannyjilly]

Well the rep has got back to me and unfortunately she can't do anything - I broke no terms, they just don't want to pay me.

So it seems the Cassava (888) group like to throw ambiguous terms at you if you happen to win.

This seems to contravene the Casinomeister terms for a casino to be accredited, (Must not confiscate winnings for vague & unclear reasons, such as "irregular playing patterns" or "bonus abuse", without specific T&C violations.) so it looks like they will not be.

On the bright side at least I have found this site, and the casinos that will pay me if I happen to win, which is more that what I had a few weeks ago.

[rainmaker]

After loads of emails/calls and advice from my friend who works for a lawyers, (who said they have no right to take my winnings if I followed their rules) I was told that as I have signed up to casinos in the same group, they will not be paying me any of my winnings! Even though they bombarded me with emails/popups telling me to sign up!

I can`t understand why there should be a problem to sign up at differents casinos in the same group. Sometimes the casino group will encourage this.

For example, I use Betsson. Betsson operates casinos like CasinoEuro, CherryCasino, Norgesautomaten (Norwegian casino) and some more. It has never been a problem for me to be a customer in both Betsson and CasinoEuro.

If the reason for holding back your winning, is "because you have signed up to casinos in the same group". Then it sounds a bit rougish to me. Unless its stated in their T&C

[chayton]

Usually you can have accounts at multiple casinos in one group, but some have rules about only being able to get one signup bonus per group.

[me_and_ed]

Well the rep has got back to me and unfortunately she can't do anything - I broke no terms, they just don't want to pay me.

So it seems the Cassava (888) group like to throw ambiguous terms at you if you happen to win.

This seems to contravene the Casinomeister terms for a casino to be accredited, (Must not confiscate winnings for vague & unclear reasons, such as "irregular playing patterns" or "bonus abuse", without specific T&C violations.) so it looks like they will not be.

On the bright side at least I have found this site, and the casinos that will pay me if I happen to win, which is more that what I had a few weeks ago.

Now I would PAB

[Marie2473]

If the rep cant help you and u have broken no terms, PAB and see where that goes!