Disgusting 888 Bonus Policy & Cashing Out - Help!

[bajungo]

Hi,

I recently deposited £100 in to 888's online casino as I wanted to have a play with the live roulette.

Just after I deposited the £100 I get a pop up window with a girl asking me if I'd like a £20 bonus. I asked if it was suitable for roulette. She said yes. I said; well why not then.

I had four spins of the live wheel using my £100 and managed to get up to £164. This is when the £20 bonus hit my bankroll. After this point I hit a high of £230, went back to £200, before deciding to cash out.

888 contacted me after 2 days to tell me I wasn't allowed to cash out ANY winnings until I have played through the bonus 40 times (400 times for roulette as it only counts for 10%). This means I have to play through £8,000 worth of bets to unlock my money.

There are several things wrong here. Firstly, 888's communication on this has been just awful. They have deployed human robots to just shout about the T&Cs in my face. They haven't listened to or observed the facts (including a game history screen shot which shows the bonus has not hit my account until it is £64 in profit). Additionally, what kind of gambling establishment deploys a scammy bonus to a customer who has just deposited £100 of his own free will who is looking for an 'honest gambling experience'?
They 'kindly' offer to remove the bonus and all the winnings from my account so I can cash out my deposit. Disgusting.
The use of the bonus (which I didn't even notice whilst playing) was rendered useless seeing as I had my own £100 cash and £64 profit to play with, my account never went below £95.

Are there any 888 contacts around, or anyone who can help with this matter? I'm feeling a bit miffed just getting copied and pasted responses from the support e-mail, and also had a pointless 40 minute conversation with a girl who saw my problem, but didn't have any power to fix it (and her superiors were apparently busy).

Cheers,
B.

[GGW Laurie]

Have you contacted Rachel on here ? Is this the girl you are talking about?

I really hope you get this taken care of as this does suck imo.


Laurie

[petro]

40xbonus is pretty bad as it is. 400xbonus and your in trouble.
I don't how to advise you but one thing I can say is to check and re-check terms and conditions before you accept a bonus.

Sometimes they even hit you with a playthrough requirement on a basic deposit. So it would pay to check terms and conditons even if you don't accept a bonus.

Good lucky

[Nifty29]

If this is your first ever deposit at an online casino, then take it as a learning experience....every bonus has terms attached and it is the players' responsibility to keep themselves informed of the details. Did you really think they were just 'giving' you $20? If they did that, they would be milked to high heaven and be out of business in a month.

If this is not your first ever deposit - then you should know better.

Unfortunately, claiming not to know the terms isn't a 'defence' against the enforcement of those terms.

It is difficult to say whether the casino made it clear, as we don't know exactly what was said to you. The CSR might well have said "Please check terms and conditions" or "Bonus is subject to normal restrictions" etc etc and you may have missed it, in which case it is your problem.

Perhaps the rep can copy/paste the chat log and it might clarify things a little,.

[Rick Deckard]

Hi,

I recently deposited £100 in to 888's online casino as I wanted to have a play with the live roulette.

Just after I deposited the £100 I get a pop up window with a girl asking me if I'd like a £20 bonus. I asked if it was suitable for roulette. She said yes. I said; well why not then.

I had four spins of the live wheel using my £100 and managed to get up to £164. This is when the £20 bonus hit my bankroll. After this point I hit a high of £230, went back to £200, before deciding to cash out.

888 contacted me after 2 days to tell me I wasn't allowed to cash out ANY winnings until I have played through the bonus 40 times (400 times for roulette as it only counts for 10%). This means I have to play through £8,000 worth of bets to unlock my money.

There are several things wrong here. Firstly, 888's communication on this has been just awful. They have deployed human robots to just shout about the T&Cs in my face. They haven't listened to or observed the facts (including a game history screen shot which shows the bonus has not hit my account until it is £64 in profit). Additionally, what kind of gambling establishment deploys a scammy bonus to a customer who has just deposited £100 of his own free will who is looking for an 'honest gambling experience'?
They 'kindly' offer to remove the bonus and all the winnings from my account so I can cash out my deposit. Disgusting.
The use of the bonus (which I didn't even notice whilst playing) was rendered useless seeing as I had my own £100 cash and £64 profit to play with, my account never went below £95.

Are there any 888 contacts around, or anyone who can help with this matter? I'm feeling a bit miffed just getting copied and pasted responses from the support e-mail, and also had a pointless 40 minute conversation with a girl who saw my problem, but didn't have any power to fix it (and her superiors were apparently busy).

Cheers,B.

Just had a look at 888's casino-promotions/new-players-promotions/welcome-bonus.htm page and it says you should be able to wager with 100% playthrough on 888casinoLIVE? Which Live Roulette is a part of the Live Casino isn't it? That's how I would of understand it.

Though it also says lower down in the table that all versions of roulette 20% and all versinons of blackjack and bacarrat 10%.

Phewy this is confusing. Maybe an 888 rep here could clarify which of the 888casinoLIVE games contribute 100%?

" Wagering Contributions
Game Category Game Contribution

Video Slot & Slot 120%
The more you play, the faster we pay!

888casinoLIVE , Scratch card, Keno, Hi-Lo, Race, Arcade, Dice and all other games that do not appear in the table 100%

All versions of Roulette, Pai Gow Poker, Caribbean Poker, Triple Card Poker & Poker table games 20%

All versions of Blackjack, VideoPoker & Power Video Poker & Baccarat 10%
Craps 5% "


On the plus side. At least they offered you your deposit money back so you can cash out and not be left out of pocket.

[BingoT]

Rachel please give us more info on this.
Thanks
~T~
To get to Rachel888
http://www.casinomeister.com/forums/...rachel888.html

[vinylweatherman]

Since you agreed to the bonus, you are not in a good position.

Maybe this is "scammy" tactics though, using a rep to interrupt your play to offer the bonus, when CLEARLY you in the process of playing, and would NOT at this point think to log out & check the terms.

Whilst correct, the rep failed to advise you that it is not simply a case of it being "OK for Roulette", but that it would tie you into a WR. This is something you would (or should) have realised had you decided from the outset to use this bonus, as you would have been on the website, with the rules in front of you, rather than having been inconveniently interrupted during your play.


Any casino that tries to open chat whilst I am in mid-game finds it closed again from my end before they even get to say "Hi, can I offer.........". This applies unless I have been told in advance that a promotion I am playing involves the use of a live chat interrupt to award any prize.

[bajungo]

From what I remember there was no mention of T&Cs, I wouldn't have claimed a bonus unless the person in the popup box said it was suitable. I believe they were trying to give me free spins on a slot game but I specifically asked for one that was suitable for roulette.

A bonus of £20 that you must play through to the tune of £8,000 is simply inappropriate to any game and any situation, and I originally (naively perhaps) believed it to be a mistake on their part. Can someone from 888 please restore my faith in basic good will and remove this abhorrent bonus from my account whilst leaving my fairly earnt winnings in tact?

Does the 888 rep frequent these parts or does anyone have her contact details? I'm pretty sure if she looks at my account history she will be able to sort something out, if I'm risking my own money before a pointless bonus hits, then I should be rewarded for it.

I attach a screenshot of my play history which for some reason isn't in order, but you can see the bonus hitting on the third from bottom line when a £5 win is recorded, but £25 extra is credited to the bankroll.

I also just went on the cashier again and spoke to another 'pop up person' who offered me the free spins bonus. I asked about a roulette bonus, they said I could have £25 to be played through 40x, but roulette counts 100%. If this was the case with the bonus I was awarded I would at least have a decent chance of playing through the bonus with a £200 bankroll and still claiming some winnings from my initial £100 deposit, although it really doesn't feel like a good gaming experience, just like I'm trying to avoid being robbed!

B.

[bajungo]

A few posts were added whilst I was writing that. I have sent Rachel a message, hopefully she can sort this out.

Not sure 'on the plus side' should be getting my own deposit back. That is a pretty low expectation to have when dealing with a legitimate company.

I just got cut off by 'Nikki' from live chat help when asking her about the exact wagering requirements on my account. Some classy extracts from the chat after she assured me the current bonus on my account is in fact only 40x playthrough for roulette and not 400x as I had been told on the phone and by e-mail:

you: So how can I play pennies then?
you: how can there be 790.64 remaining and not 790.00?
Nikki: What do you mean by Pennies.
Nikki: It is just a wagering
Nikki: All you need to do is continue playing
you: pennies is the same as cents but for £ instead of $
Nikki: Okay
Nikki: Just play the games

And...

you: if it started at 800
you: how can it decrease by 9.36?
you: it is impossible to gamble 9.36 on roulette
Nikki: OKAY
Nikki: That is the wagering on the account
Nikki: Thank you for choosing us, .
Nikki: Enjoy the Games
Nikki: If you require further assistance, please contact our Member Support Center, available 24 hours a day, 7 days a week.
Nikki: Toll-free number to dial is: 0800-032-9873
Nikki: I hope I have been of assistance to you. Should you require further assistance please feel free to contact us again.
Chat session has been terminated by the site operator.

Well, 888 are really hiring the best, it must be said.

[rainmaker]

I think the title in this thread is unnecessary

"Disgusting"


If you want to be taken serious, I would recommend a more fair title.

You might be wrong in your allegations you know.