How do you read this

**GOCC** · 13th January 2011, 02:40 PM

How do you read this term

If a customer wishes to withdraw any cash balance before turning over the bonus value 20 times, then they will be prompted by a warning message informing them that they will forfeit the bonus if the cash is withdrawn.

Now if you had a balance and the cashier said Withdrawable 500, Bonus 200 THEN when you went to transfer it said If you continue with this transfer you will lose your bonus of 200 AND THEN you had to click yes to accept losing the bonus. Would you then expect to have the 500 taken off you 2 hours later?

Thoughts please

**calypsoman1** · 13th January 2011, 02:44 PM

That sounds like that casino should be run out of town,

**Nate** · 13th January 2011, 02:49 PM

Originally Posted by GOCC

How do you read this term

If a customer wishes to withdraw any cash balance before turning over the bonus value 20 times, then they will be prompted by a warning message informing them that they will forfeit the bonus if the cash is withdrawn.

Now if you had a balance and the cashier said Withdrawable 500, Bonus 200 THEN when you went to transfer it said If you continue with this transfer you will lose your bonus of 200 AND THEN you had to click yes to accept losing the bonus. Would you then expect to have the 500 taken off you 2 hours later?

Thoughts please

In some MG casinos you can withdraw and forfeit the bonus. You will only be left with CASH which is fully withdrawable.

From the above post I read it exactly as that. Withdraw and forfeit your bonus (not cash) ...

Care to elaborate on the story...

Nate

**GOCC** · 13th January 2011, 02:50 PM

Originally Posted by Nate

In some MG casinos you can withdraw and forfeit the bonus. You will only be left with CASH which is fully withdrawable.

From the above post I read it exactly as that. Withdraw and forfeit your bonus (not cash) ...

Care to elaborate on the story...

Nate

I will but I can see this going to PAB. It is a Microgaming as you said.

**vinylweatherman** · 13th January 2011, 02:53 PM

Originally Posted by GOCC

How do you read this term

If a customer wishes to withdraw any cash balance before turning over the bonus value 20 times, then they will be prompted by a warning message informing them that they will forfeit the bonus if the cash is withdrawn.

Now if you had a balance and the cashier said Withdrawable 500, Bonus 200 THEN when you went to transfer it said If you continue with this transfer you will lose your bonus of 200 AND THEN you had to click yes to accept losing the bonus. Would you then expect to have the 500 taken off you 2 hours later?

Thoughts please

No, the message is CLEAR, you lose the 200 bonus, and keep the 500 cashable balance.

Casinos, as well as players, have to abide by the rules.

Did you get screenshots of the message when you withdrew?

One option is to PAB, another is to contact the rep.

If you cannot do either, you can name & shame.

**Nate** · 13th January 2011, 02:55 PM

Originally Posted by GOCC

I will but I can see this going to PAB. It is a Microgaming as you said.

In that case, save yourself the trouble of jeopardising your PAB by splattering it over the forums... Speak to Max.

Good Luck - Hope you get Paid.

Nate

**GOCC** · 13th January 2011, 03:01 PM

Thanks
I have contacted the rep but wont name the casino at his juncture. I was just trying to get the forums feel of what they thought the terms refered too.

**GOCC** · 13th January 2011, 09:53 PM

Ive received the following reply

Thank you for your email regarding a bonus transfer issue with your
account username '*******'.

On checking your account we believe that this issue has now been
resolved.

Should you believe that this is not the case or if we can be of any
further assistance, please contact us again and we will be more than
happy to help you.

NOTHING has happened? Surely if you say we believe this has now been resolved, something has happened?

**Mousey** · 14th January 2011, 12:24 AM

oh good grief... they probably never actually read your email.

You've done what you can do with no result... now talk to Max about PAB. Let us know how it turns out when the dust has settled.

And good luck.

**vinylweatherman** · 14th January 2011, 02:27 AM

Originally Posted by GOCC

Ive received the following reply

Thank you for your email regarding a bonus transfer issue with your
account username '*******'.

On checking your account we believe that this issue has now been
resolved.

Should you believe that this is not the case or if we can be of any
further assistance, please contact us again and we will be more than
happy to help you.

NOTHING has happened? Surely if you say we believe this has now been resolved, something has happened?

This is probably the result of contacting the rep, but is an APPALLING level of service. The email is BS, and the rep can't be arsed to get back to you with a more detailed explanation.

It's PAB time.