Purple Lounge, strange bonus roll-over, non responsive

[jstrike]

Then support told me I had to wager more, what seemed strange to me. When I asked how much, they told me they don't know, and cannot tell me.

Roll-over WR or not, the weirdest and most suspicious thing about this to me is that they wouldn't have an answer to that instantly. Especially because a rolling WR means keeping a single withheld balance on each account, nothing more. That information should be listed right next to how much cash you have in the account.

Sounds like a buncha real scumbags to me.

[purplelounge]

The afore mentioned issue has now be resolved to the players satisfaction. Whilst we adhere to our terms and conditions, which are in place to ensure a fair gaming experience for our players we also aim to provide a good customer service for our valued players. We look forward to welcoming fahrradfloh back to Purple Lounge.

[maxd]

@fahrradfloh: Can you confirm that your issue has been resolved? If so I'd like to update the thread accordingly.

Well, Ian from support doesn't respond any more. The last thing he told me is that he was checking with tech department and he would let me know as soon as he had any news. That was on January 17.
I sent 3 (kind) e-mails from then, and no response.

[chuchu59]

I'm assuming they meant forfeit?

Yep, I am appalled by their poor command of English.