More problems with GNUf- taken back a 10k win

[steffigraff77]

Last night i deposited 300 and was offered a bonus of 225. My second hand of all Aces hit ( £25a sheet) a 10k win.I played through on slots.
Today gnuf haveemptiedout my account and returned my £300!
no explanation. i have contacted them! nothing

I should mention i have been playing there for quite some time and havelost at least a couple of K in the lastfew months!

http://img842.imageshack.us/img842/2587/4acesgnuf.jpg

[Nifty29]

Last night i deposited 300 and was offered a bonus of 225. My second hand of all Aces hit ( £25a sheet) a 10k win.I played through on slots.
Today gnuf haveemptiedout my account and returned my £300!
no explanation. i have contacted them! nothing

I should mention i have been playing there for quite some time and havelost at least a couple of K in the lastfew months!

http://img842.imageshack.us/img842/2587/4acesgnuf.jpg

Unfortunately you are in breach of the bonus terms.

Every player should check the terms and condition of every bonus they take.

I'm afraid you are SOL on this one.

Slots and Parlor Games: 100%
Video Poker games (Except All Aces Video Poker and Jacks or Better Video Poker), All Roulette games, Casino War & all Table Poker games: 10%
All Blackjacks, Sic Bo & Red Dog: 2%
All Aces Video/Power Pokers, Jacks or Better Video/Power Pokers, Double Bonus Video Poker/Power Pokers all Baccarats, all Craps: 0% (excluded games)

If you play on the excluded games (0%) before meeting the playthrough requirements, then you agree that the casino holds the right to void any winnings made from these games at our discretion.

[steffigraff77]

I have played ALL aces before and they have accepted my withdrawals but as soon as you make a big win they don't! So they encouraged me to continue to play all aces! When did they make thids change?

[Nifty29]

I have played ALL aces before and they have accepted my withdrawals but as soon as you make a big win they don't! So they encouraged me to continue to play all aces! When did they make thids change?

Did you play it with a bonus previously?

If so, and they paid you, then you might consider contacting the rep here at the Forum.

Look under "I Gaming Forum Reps" in the top menu

[steffigraff77]

I certainly have and they have paid me! I always play all aces here. I use to love the game!

[steffigraff77]

As you suspected....

( 'warm regards' is a big kick in the stomach)

It's good to hear from you. Thank you for getting in touch with Gnuf.

I have checked your account and you broke the Terms and Conditions regarding the bonus.

The winnings has therefore been confiscated. Please have a look at the Terms and Conditions if you have any further details:

http://land.gnuf.com/micro/promotions

Warm Regards,
Lenne @ Gnuf

[steffigraff77]

I have definitely played all aces here many times and lost too. Do they need to return my losses too?
And the withdrawals they have honored in the past?
I often play £5, £10 single line ALL aces , last night for a while i decided to play 50 hands!

[steffigraff77]

They are not budging and saying i was probably paid by mistake and the wins were not necessarily due to All aces.
In the playthorough last night i made about 1400 on slots? What happens to that?

[steffigraff77]

I personally think this is misleading..... I asked for a call so we can talk it over. Its obviously devasting for me.



Hi,

I don't think a call will benefit anyone as we are not going to change the decision on this case.
I am following the thread and you have indeed played All Aces in the past.
The terms states that we reserve the right to void winnings however on cases where an excluded game is played and does not impact the overall result of bonus play we let it slide.
In past cases you may have played All Aces however your winnings were on non excluded games. If they were on All Aces it could have been in error that you were paid.
The fact that you were paid in the past does not change that terms were broken.

We have acted completely within our rights and within our terms and conditions and unfortunately as mentioned, will not be changing our ruling on this.

Regards,

GNUF Casino Manager

[petro]

Another sad case where OP did not read T&C.