Coolcat Casino-Cheap Scams

[drazenn99]

Cheap Scams-CoolCat Casino

Hi,everybody,I was lurking this site for a while now,followed princips admins operate,but have registered today becuse I wanted to share one unusual experience(at least for me by now)
I know every casino has its own rules and principles,but...
Im am not that much into casino,I prefer betting and poker,but hey,curiosity is the mean thing from time to time.
Maybe year and a half or two years ago,I decided to try some casino games,and I have registered and downloaded at the Coolcat Casino,but never really had time to play.
I did get their offers periodically,but haven't had any interest,but on the November 30th,2010,I saw another nodeposit bonus offer in my mailbox,and one detailed atrated me.It said"This is a special promotion only for the recipient of this email and not advertised on the web site".
OK,so I decided to put a side poker turnir ment to be played since it was already late,download casino again,and try my luck.
AH,I even forgot my password,so I needed a little assisstance but there was no problem,got it on the mail.
Went to cashier,requested that bonus from email,got it and went playing.Started to play a slots at 1c coin,and 45 coins per spin.It was a hell boring,so I decided to raise a bet on 50c,and 45 lines,and bam,I started to winning,and in no time,I don't know,maybe 15minutes,I was at 1600$cca.Continued to play for a while,and since it was past 3AM,made another screenshot of winnings,and requested a cashout.There was no problem.They converted all that undrawable money(1061$) to withdrawable 100$.I haven't had in mind to play any more so I went to sleep.Tomorrow I was again at Coolcat,but haven't had enough time,so I didn't play.I tried to play between the poker hands,but haven't at the end.So,those 100$(WITHDRAWABLE!!!) were on my account for about 48hrs or so,and I decided to withdraw that money and made a screenshot there too(I know,it is my weird habbit).The option was Moneybookers,but hey,since I already got something here,I decided to play there again so I have registered my card there,send them even a their scanned form for a credit card account verification,and a scanned credit card on it which they requested,altogether with a scan of my ID and driving licence for withdrawal purposes.Tomorrow I saw their confirm about cashout via Moneybookers request,and that was it,now I have to wait for a 7-10 days.At least I thought so.
Three or four days later,I registered for some poker tournament,but since I had almost 2 hours of free time,decided to deposit 20$ and try my luck at the same casino I won few days ago.Logging in...and something is wrong,I can't log in so after few tries I asked live support what is going on?
"I am sorry,you are not welcome in our casino"(I forgot a name of operator right now,but I think it was S...something)
WHAAAAAAAT?????
"Due to legal or IP restrictions,players from Croatia are barred from joining the casino"
"OK,AND I CAN'T SEE A PROBEM THEN,I AM NOT ASKING YOU TO JOIN A CASINO,I AM ALREADY A REGISTERED MEMEBER"
"No,sir,I am sorry,you can't play at our casino"
"WEIRD,FEW DAYS AGO I WAS A WECOME CUSTOMER WITH AN INVITE"
"Yes,I am sorry but you can't play at our casino"
OK,I think,at least it will save me 20$.
"ALL RIGHT,LADY,AND WHAT ABOUT MY WINNINGS?"
"I am sorry,sir players from Croatia,can not register in our Casino"
"YES,LADY,BUTI THINK YOU ARE LOSING YOUR SELF,I AM NOT ASKING YOU TO REGISTER,I HAVE REGISTERED BEFORE YOU BANNED CROATIA FROM YOUR CASINO"
"Sir,you weren't supposed to play that bonus offer,I am sorry for missunderstanding"
"YOU DON'T GET IT,DO YOU?YOU SENT ME ONE NO DEPOSIT OFFER,WHICH EVEN SAID THAT IT IS A SPECIAL OFFER FOR YOUR CUSTOMERS NOT ADVERTISED ON THE WEB"
"i am sorry for missunderstanding"
"NO,THERE WAS NO MISSUNDERSTANDING,YOU KNEW WHERE I COME FROM,YOU SENT ME AN OFFER,LET'S CALL IT A "SPECIAL" OFFER,YOU LET ME TO REGISTER MY CREDIT CARD AS AN EXISTING CUSTOMER,AND NOW WHEN I WON,YOU BARRED ME ENTERING THE CASINO,AND EVEN NOT IN THE MOMENT WHEN I WON,BUT 2 DAYS AFTER WHEN I REQUESTED WITHDRAWAL"
"Thank you for using our casino,Is there any other way I can help you?"
"SO THAT MEANS YOU LET ME SPEND MY MONEY,UNTIL THE MOMENT I WIN,AND THEN YOU BLOCK MY ACCOUNT?"
"Is there anything eLse can help you?Thank you sir for using our casino"

You can see where am I going and what I want you to say,I suggest you everybody to avoid COOLCATCASINO.
They are cheap scams,and I am glad it was all just about 100$ nodeposit offer,but no matter,I still won the money.As they did to me,they can add any other country or city on their block list,and void cash out just because they want to,and they can change it from month to month,or week to week.
I did a bit researching and they had or still have a rule "Managment reserves the right to deny a promotion if they detect any abuse of promotional offers.In these cases the player will be notified....".
I wasn't notified at all,I was invited,they gave me an ofeer to play,and they converted my win money into a withdrawable money.There was no problem for 2 days until I decide to cashout.Until that day I logged in few times,and there was no problem until I decide to withdraw a money,as I said before.
I have to say again,I had no intention to missuse an offer,they had my data for a long time,and send me an offer as an maybe perspective customer,because I have had a real money account there even before that offer.My only misstake was that I won.I should have loose couple hundred bucks,and then they would prolly be satisfied.
Basically:
1.I registered there long time ago when Croatia was not on their ban list
2.I had a real money account
3.They out a ban on registering from Croatia after that
4.They knew where I am from and wanted to get a new paying customer
5.They still send me an offer for customer not advertised on web
6.They let me download casino again
7.They send me new password
8.They gave me a bonus money
9.They didn't notified me that I abused any offer or any terms at all
10.They converted me that money into withdrawable money
11.They allowed me to register a credit card and wanted me to spend my money in their casino
12.They allowed me to cash out
13.They send me a confirm of a cashout
14.They let me logging in for 2 more days
13.Some cheap new manager who wants to prove him self as a good manager saw a chance not to cash me out because now Croatia has a ban from registering new players
14.They banned me from logging into casino
It would be OK and I am welcome there up to the point where I stop losing my money,and start winning,the that cheap manager would realise he'd get few points more from his CEO of company,for his effort not to pay the winnings.

Did I make a missake anywhere?
Or abused any terms I signed when registering long time ago?
Nope,I registered real money acount,Croatia haven't ban from registering then,they invited me to use the offer and I used it without even thinking there coud be probems.Why would anyone bother wasting his time when there is so many other casinos where everybody is welcome.

I am gad it is only a 100$,but sad at the same time.If it were for more money,I would push it a the way.Yes,I woud,really,but this way,as you can see,Engish is not my stronger side and I am strugging writing but I hope you understand.
I am a cooowner(with 2 friends) of a betting site in Croatia(4th traffic rated in Croatia,nothing special),and will do as much antimarketing I can,that is at least I can do.A lot of peope coming and asking to recommend them poker sites and casinos(even if that is not our orientation at all)and not just Croats,and I know one thing for sure,COOlCATCASINO and his family casinos will not be at our list.And I will post my experience where ever and when ever I could,where ever I will see a chance,right now,I saved it as a text file,so I will not loose as much time like today.O,and I will post a screenshots as a proof where is possible.
As we would say-you can bet on this

Once again,I am sorry on my weak English,but I hope you have understood,and hope it still sounds better then if I pull it through the google translator.

Cheers

drazen mestrovic

[3mptyseat]

...I suggest you everybody to avoid COOLCATCASINO.
They are cheap scams...

Indeed they are flim flammers; you must not have "lurked" hard enough round these parts, bc there is negative info on them here...Plenty! Like these pieces...

http://www.casinomeister.com/rogue/virtual.php



I like to learn thru experience. Or rather, sometimes I am lazy and I throw caution to the wind and make a choice based on impulse instead of logic. Maybe u suffer from the same self destructive tendencies I do. If you like to enter into lose/lose situations, than ignore this. But if you want to keep ur gaming limited to places that will pay in the unlikely event that you do win, I would check the Accredited List here at CM...

http://www.casinomeister.com/accredited_casinos.php

Cheers and Good Luck!

BTW: Have you since checked the TOS with Cool Cat to see if indeed your country is on their ineligible list? It sounds like the typical BS that they fling at cashout clients, but IDK for sure. I only mention it BC, as a few of the regs here will mention, if you don't read the TOS before you play, it can lead to some unfortunate events, such as the plausible scenario detailed above... But in this case, with that casino group, I dont think it would have mattered; they have a long and well documented history of denying w/d's to even completely legit depositors, so I think ur chances of a cashout where in line betwixt Mr. Slim, and Miss. None before u played one spin...

[GGW Laurie]

One quick statement


Stay away from all of the Virtual group casinos !!!!!!!!

Laurie

[chayton]

Count your blessings that you were banned and it didn't cost you anything except the time you wasted on playing the free chip!

[jod5413]

At least you managed to find Casinomeister, Drazenn99!!

Now that you are here, you will never have to worry about good or bad casinos. All Accredited Casinos here are safe and play fair.

Welcome!

And, your English is fine!

[vinylweatherman]

They only tell you when you WIN. Classic bait & switch. They sent the invite, and they must have expected to have had a few deposits off you before they used this term against you. Since you won, there was no longer any mileage for them in paying you in case you took the money and never came back.

They will add extra terms, and pretend they were ALWAYS there, when they need to justify screwing over a large block of players.


Even if you DON'T break the terms, they either don't pay at all, or string you along for MONTHS, probably hoping you will give up, reverse, lose, and make the problem go away.

You will probably get ANOTHER "special invite" from them. There is evidence that they are operating casinos that are NOT readily identifiable as "Virtual Group", in order to get a "second bite" at screwing over their players. The strongest evidence of all supports clandestine ownership of the Ex Palace Group casinos, since they offer the SAME bonuses, with the SAME coupon codes, and have the SAME terms and conditions. No WAY are these two INDEPENDENT operations.

[takethemoney]

Another horrid example of the virtual group at work. The very fact that they are still alive and doing business is further evidence that this industry sorely lacks regulation to protect the players. If this were in the USA, the government would have shut them down long ago and the operators would be eating their meals in prison.

[ergopro]

CoolCat makes Rival white labels look like Mother Teresa.