Titan Terms and Conditions

[PaulTitan]

FYI:

the old term was "Claiming a bonus and asking for cash out without a fair amount of play (asking for cash out right after finishing the wagering)."

the new term is "Claiming a bonus and asking for cash out without a fair amount of play."

again, we are not going to enforce it in 99% of times, but here is a scenario:

player is claiming a 100% bonus and deposit $20.
now he plays and loose most of his balance so his current balance will be less then $1. ( after lets say he wagered $200 out of his $1000 total wr)

his bonus balance will than convert to real cash and his wagering will be zeroed ( although he didn't finish the WR - but since his balance is less then $1 it will happen).

now lets say the player got a feature and raised his balance to $200.

he have wagered $201 out of his $1000 total wr, but the full balance is showing in the withdrawal balance ( and not in bonus balance).

Should the casino request the player to demonstrate fair amount of play and finish his supposed wr?

The answer is yes.

I hope this is clear, if not i can try and clarify again.

Regards,

Paul.

[kakata]

See the first post in this thread: PAB listings in user profiles.

well....I dont recall to have lost a case to an accredited casino.....
BTW thanks for helping me undearsteand the symbols.

[maxd]

well....I dont recall to have lost a case to an accredited casino...

I'll dig up the details and forward them to you.

Later: those details have been forwarded to you via PM.

[Jasminebed]

How about something as clear as A player must complete wagering to cashout.

IMO you need to get rid of the term that allows you to confiscate winnings and deposit based on your idea of "a fair amount of play".

Given the scenario you outlined, your response to that player should be a polite email explaining that $799 of the WR remains to be played before requesting a cashout, and that the requested withdrawal of $201 has been returned to his account.

Explain that the software automatically removes the WR from the cashier, but it must be completed before requesting a withdrawal, and that they may check with CS to see if wagering has been completed, and then wish them good luck.

Let's say this player got to $201, but is not there checking the cashier every few minutes. So they get up to about $800 in wagering, have $500 in their account, and when they go to the cashier see it as withdrawable. The request a withdrawal under the impression that it is possible because of a flaw in the way your cashier handles WRs.

So under your current term, you can confiscate their winnings AND their deposit? Or they complete $1001 of wagering, and you don't feel this is "fair" (a very subjective term) you are entitled to confiscate their deposit and winnings? Cash is tight at the casino? Maybe $2000 is fair from your side.

[Eagle]

What Jasmine says makes pefect sense to me!

[Jasminebed]

@PaulTitan:

Have you made any further revisions to your terms, or at least working on it? An update would be nice.

[mattsgame]

FYI:

the old term was "Claiming a bonus and asking for cash out without a fair amount of play (asking for cash out right after finishing the wagering)."

the new term is "Claiming a bonus and asking for cash out without a fair amount of play."

again, we are not going to enforce it in 99% of times, but here is a scenario:

player is claiming a 100% bonus and deposit $20.
now he plays and loose most of his balance so his current balance will be less then $1. ( after lets say he wagered $200 out of his $1000 total wr)

his bonus balance will than convert to real cash and his wagering will be zeroed ( although he didn't finish the WR - but since his balance is less then $1 it will happen).

now lets say the player got a feature and raised his balance to $200.

he have wagered $201 out of his $1000 total wr, but the full balance is showing in the withdrawal balance ( and not in bonus balance).

Should the casino request the player to demonstrate fair amount of play and finish his supposed wr?

The answer is yes.

I hope this is clear, if not i can try and clarify again.

Regards,

Paul.

So if a players balance has fallen below $1 the casino reverts it to Cash because it is under $1.

Then is this not the casino's fault?

Most players would go on the cashier system to tell them when and if they have finished the WR. Thats the whole point of it being there is it not?

So in that case I say no the casino has no right to request a player to further play the WR, If the casino wants the WR met then why is it that the WR/Bonus $$ are not there until the player has busted out to zero?

I'm not a big bonus player so maybe I'm a bit ignorant in this area but it seems logical to me.

Cheers

Matt

Edit: should have read Jasminebed's post a little more.. this is practically what she said.

[Jasminebed]

Mattsgame, I believe the counter drops it when you dip under $1 so that unfulfilled (i.e. you lost) bonuses don't remain on your account if you don't bet the last few cents so that their wagering does not remain on your next deposit and/or bonus.

This is not exclusive to Casino Titan ASAIK, but comes as part of the RTG cashier programming.

That was just an example of why they might decide to confiscate winnings (which were not yet winnings in the scenario PaulTitan used to justify it).

[slafs]

Maybe a bit of a derail, but different RTGs have different "limits" to where the bonus is zero'ed out, some have under $1, others have less, even within the same group (CW vs Manhattan).

As far as I can understand, it is an informed choice by the casino to zero out bonus wagering requirements when the balance has dropped to a certain level. If they don't want these situations to happen, why not make the wagering dissapear when all the bonus tied money is lost?
</derail>

I am wondering the same as Jasmine - What is wrong with a straight-forward, clear term?

[dcpam39]

[QUOTE=slafs;368940]Maybe a bit of a derail, but different RTGs have different "limits" to where the bonus is zero'ed out, some have under $1, others have less, even within the same group (CW vs Manhattan).

Completely agree, i know that Inetbet zeros out when your balance is .10 or less.

Pam