slots royale/crazy vegas screwing me

[marcsudbury]

my wife got a phone call 2 nights from slots royale, which doesn't download anymore it's crazy vegas. the guy tells me that they miss her and put 50 bucks in her account.

i ask him terms and conditions. he says 30 times playthrough, i ask is there a max cashout?

he says no just a playthrough, ok i said and thank you.

now if you go to winners screenshots you'll see i won 2000. well after waiting 2 days for docs to be verified it happen this morning.....

max cashout 200. you know if the guy did't tell me there wasn't a max cashout i wouldn't be so pissed. so i guess now you have to keep a record of every chat and record phone calls now too.

[kakata]

my wife got a phone call 2 nights from slots royale, which doesn't download anymore it's crazy vegas. the guy tells me that they miss her and put 50 bucks in her account.

i ask him terms and conditions. he says 30 times playthrough, i ask is there a max cashout?

he says no just a playthrough, ok i said and thank you.

now if you go to winners screenshots you'll see i won 2000. well after waiting 2 days for docs to be verified it happen this morning.....

max cashout 200. you know if the guy did't tell me there wasn't a max cashout i wouldn't be so pissed. so i guess now you have to keep a record of every chat and record phone calls now too.

no.
best would be, keep record of the money you r no longer going to deposit...and have look at the list at the end of the month

[all4greed]

my wife got a phone call 2 nights from slots royale, which doesn't download anymore it's crazy vegas. the guy tells me that they miss her and put 50 bucks in her account.

i ask him terms and conditions. he says 30 times playthrough, i ask is there a max cashout?

he says no just a playthrough, ok i said and thank you.

now if you go to winners screenshots you'll see i won 2000. well after waiting 2 days for docs to be verified it happen this morning.....

max cashout 200. you know if the guy did't tell me there wasn't a max cashout i wouldn't be so pissed. so i guess now you have to keep a record of every chat and record phone calls now too.

I would have asked for an email stating the terms. But that's just me...

[maphesto]

I would have asked for an email stating the terms. But that's just me...

Me too!

It´s not very often they call, they can´t figure out how to dial the country code.

Those few times they really send me an email afterwards it´s NEVER the same offer as in the phone.

[Mousey]

Me too!

It´s not very often they call, they can´t figure out how to dial the country code.

Those few times they really send me an email afterwards it´s NEVER the same offer as in the phone.

Bingo! This type of 'marketing' is what I think of as 'Say anything, just get them in the door'.

Frankly, after years of playing online, bonuses and the attitude of casinos toward players have changed -- and not for the better.

I think it's time to accept the fact that the vast majority of bonuses are NOT 'bonuses' they're bait. And if there's bait, there's a trap.

Am I saying don't play bonuses? Nope. I think we should all just be sure we have our eyes wide open and full body armor on when we click that Accept button, and be prepared to run the gauntlet should we get lucky enough to cash out.

Just for poops and giggles I went looking for the definition of "bonus"....

bo·nus   /ˈboʊnəs/ Show Spelled[boh-nuhs] Show IPA
–noun,plural-nus·es.
1.something given or paid over and above what is due.
2.a sum of money granted or given to an employee, a returned soldier, etc., in addition to regular pay, usually in appreciation for work done, length of service, accumulated favors, etc.
3.something free, as an extra dividend, given by a corporation to a purchaser of its securities.
4.a premium paid for a loan, contract, etc.
5.something extra or additional given freely: Every purchaser of a pound of coffee received a box of cookies as a bonus.

Ummm.... anyone see anything in those definitions that even remotely resembles an online casino 'bonus'?

Me neither.

[same_old]

They should still have a copy of the chat anyway, it will be saved with your username so shouldnt be hard to find.

Ask to speak with the shift supervisor to locate the chat and read over what was said to you.

Dont let it go.

[VPL]

Dear Marcsudbury,

Please check your Private message box, as we have sent you a personal response regarding the matter at hand.
Thank you for your patience whilst allowing us to investigate the matter.

After conducting a full investigation on your query, and consulting with both the agent in question, as well as the supervisor on shift at the time, our findings are as follows:

As much as Crazy Vegas Casino takes pride in speedy payments up to any amount on a daily basis, in this particular case, we were unable to find any evidence of max cash out value being discussed or agreed upon. Please note that under any other circumstances, where this term & condition/max cash out rule is not applicable, we assure you that your total winnings would have been paid in full. Congratulations on your winnings, and your max cash out amount has been paid to your ECO Card account and should be reflecting.

Crazy Vegas Casino hopes that you accept these findings, and despite these unfortunate circumstances, we hold our players interests in high regard and sincerely value all loyal players with us. We sincerely hope that you will continue to visit our casino, and in return, we will endeavor to shower you and all players the same, with generous bonuses, as in the case of the $50 extended as a no-Deposit bonus to you.

We wish you all the best in all your future gaming, spectacular wins, good times, and many cash outs.
We hope that you judge the casino’s term & condition ruling favorably.

All the best to everyone.

Curt

Contact Centre Manager
Vegas Partner Lounge

[marcsudbury]

well it sucks was pretty thrilling winning 2k on a 90 cent spin. but i'll have to take this as a lesson. don't take anything on the phone, get it in writting. crappy part is i lost the 200 last night in less than an hour..lol but i do want to thank the casino rep for responding quickly an dnot leaving me in the dark.

[vinylweatherman]

Dear Marcsudbury,

Please check your Private message box, as we have sent you a personal response regarding the matter at hand.
Thank you for your patience whilst allowing us to investigate the matter.

After conducting a full investigation on your query, and consulting with both the agent in question, as well as the supervisor on shift at the time, our findings are as follows:

As much as Crazy Vegas Casino takes pride in speedy payments up to any amount on a daily basis, in this particular case, we were unable to find any evidence of max cash out value being discussed or agreed upon. Please note that under any other circumstances, where this term & condition/max cash out rule is not applicable, we assure you that your total winnings would have been paid in full. Congratulations on your winnings, and your max cash out amount has been paid to your ECO Card account and should be reflecting.

Crazy Vegas Casino hopes that you accept these findings, and despite these unfortunate circumstances, we hold our players interests in high regard and sincerely value all loyal players with us. We sincerely hope that you will continue to visit our casino, and in return, we will endeavor to shower you and all players the same, with generous bonuses, as in the case of the $50 extended as a no-Deposit bonus to you.

We wish you all the best in all your future gaming, spectacular wins, good times, and many cash outs.
We hope that you judge the casino’s term & condition ruling favorably.

All the best to everyone.

Curt

Contact Centre Manager
Vegas Partner Lounge

Eh!

Sounds like a load of bullshit.

So, the agent FAILED TO MENTION that there was a max cashout applicable, but you STILL decide not to pay because the AGENT COCKED UP when phoning the player.

Remember, with Microgaming it is VERY UNUSUAL to find a max cashout rule in place, and pretty much UNHEARD OF outside of those introductory free chip offers.

The onus is on YOU to make it clear to players that such an exceptional rule applies, and NOT for the PLAYER to ask every conceivable question under the sun to discover all the "hidden traps" you might have set with such an offer.

This kind of thing not only puts one player off, but also the many players who hear the story, and think "WTF You won't catch ME playing there again".

This could be a breach of the standards for an accredited casino:-

Marketing Standards

Must not use false, misleading or deceptive advertising.

Must not spam, and must take appropriate actions against any affiliates or any third parties who do spam.

This was "misleading", since whilst the player was told about the 30x rollover, he was NOT told about the max cashout of 200. In effect, only PART of the terms were relayed to the player, not the WHOLE of them.

There seems to be a problem in the industry as a whole where players are made special offers over the phone, which are changed at a later stage because the agent either overstepped their authority in order to get the player playing, or left something out in the conversation which turned out to be a "material fact" that was later used against the player when they had a significant win. Many such offers are made "off the record", with players having nothing in writing, and being forced to rely on the agent to be open and honest, and above all, backed by management who would honour the offer made, not the offer the agent was SUPPOSED to make.

[oldtrvlagt]

It reminds me of the telemarketing people who are paid on commission to "close" a sale when they call you up and try to sell the newest "fantastic gizmo" on the market. But, they forget to tell you the $1.99 purchase price comes with a $19.99 shipping charge I always hang up