slots royale/crazy vegas screwing me

[maphesto]

Well Curt!

After conducting a full investigation on your query..

I don´t consider your investigation well done! As I see it you have chosen to pick the alternative which is cheapest for the casino, this is of course not surprising.

Look at this!

After checking your Promotional T&C page I can only find two "no deposit" offers we can relate to in this matter.

The first one is the cash back bonus which is no max cashout on.

4.2 Cash Back Bonuses (where offered)

Minimum Wagering Requirements apply.
Any cash-in request before the minimum wagering requirements are fulfilled in full will result in the bonus being removed and/or your cash-in will be token-refunded to your casino account.
etc.

The second one is the one for new players.

4.4 No-Deposit Bonuses (where offered)

Offer applicable only to new Real Players, who download the casino - Flash Casino players will not receive this bonus.
For the download bonus players need to register at least one credit card or make a purchase using any method before qualifying for a download bonus.
Because NO purchase is required, and the winnings returned could be sizable, the total winnings on all NO-DEPOSIT bonuses are limited to $200/£100/€150 maximum. Should the player win in excess of $200/£100/€150, then the excess will be removed from the players account before fulfilling the cash-in.
Minimum initial bonus wager requirements and minimum cash-in requirements apply.

As we can see NONE of those is the one that you have offered to the op.

This means that you can choose to give him/her 20$ or 500$ or those 2000$ that he/she is entitled to.

There is absolutely nothing that says that this bonus has a max cashout for 200$.

Also remind this:

i ask him terms and conditions. he says 30 times playthrough, i ask is there a max cashout?

he says no just a playthrough, ok i said and thank you.

When we put everything together we can only see that the behaviour of the casino is bad.

You don´t mention the max cashout and you don´t write it in your T&C.

The op asks you and you say "no max cashout".

In my opinion you have created a mess out of this, and together with the rules VWM just quoted I thinl you better pay the op in full.

/maphesto

[vinylweatherman]

The rep says that:-

.....we were unable to find any evidence of max cash out value being discussed or agreed upon.

This was bad enough, a material omission,

but the OP says:-

i ask him terms and conditions. he says 30 times playthrough, i ask is there a max cashout?

he says no just a playthrough, ok i said and thank you.

This looks like the agent LIED to the player, even if through ignorance. This was a PHONE offer, and there SHOULD be a recording of such a verbal offer.

Even though not specifically covered in the rules for accreditation, there MUST surely be evidence kept of ANY offer made to a player over the phone, such as a recording, given that there is NOTHING in writing in such cases, and NOTHING also on the website covering such ND offers to EXISTING players.

There are ONLY two possibilities.

1) The OP is lying to get the money.
2) The agent screwed up, even lied to "close" the deal, and the casino management are now reneging on the offer made by it's agent.

Bryan has often cautioned players against relying on offers made over the phone, and to always "get it in writing"; however, players should NOT have to be covering all the bases when it comes to dealing with an ACCREDITED operation, there should be sufficient trust in this status that players can be confident that offers made by agents will be honoured.

[HICKORY4]

Anybody know anything about Slots of Fortune? I recently made a deposit and won! Withdrew $5000. That money was credited to my quicktender account. A couple days later I won $10,000. After a week of haggling back and forth with online support, I received an email stating that I provided them with fraudulent verification documents (which is sooooo not true) then they also told me I had multiple accounts with them (which is also soooo not true). They stripped me of my $10,000 and closed my account. The telephone number you call only has someone that picks up and puts you on hold then never comes back to the phone. I love playing at the Rival casinos but now I am scared that they all can do this?

[maxd]

I recently made a deposit and won! Withdrew $5000. That money was credited to my quicktender account. A couple days later I won $10,000. After a week of haggling back and forth with online support, I received an email stating that I provided them with fraudulent verification documents (which is sooooo not true) then they also told me I had multiple accounts with them (which is also soooo not true). They stripped me of my $10,000 and closed my account.

You posted a PAB on this very issue 23rd April 2010, 08:18 PM. On Monday I sent you an email telling you I was working on your issue. And now you post here about it here in DIRECT disregard of the guidelines explicitly given in the Pitch-A-Bitch FAQ of which you said in your PAB "I HAVE READ AND UNDERSTAND THE PAB FAQ.".

Tell me why I should bother spending another second on your case when you so blatantly ignore what we ask of you in return?

[marcsudbury]

yeah they suck but all i can do now is warn friends, and not play any of their casinos.

[bernynhel]

my wife got a phone call 2 nights from slots royale, which doesn't download anymore it's crazy vegas. the guy tells me that they miss her and put 50 bucks in her account...

Why doesn't that count as a No Deposit Bonus?

"...the total winnings on all NO-DEPOSIT bonuses are limited to $200/£100/€150 maximum."

If the caller who telephoned the $50 offer said "no max, just playthrough" then that's totally f'd up and I'd maybe wait for him behind his car in the parking lot when he got off work. But other than that, wuddayagonnado?
Sorry, marcsudsbury.

[Cant_Get_Right]

" ...that's totally f'd up

Wanna know what's totally f'd up? You had the nerves to call the president of the US the N word. And when you were defended by your klan members. And your suspension were lifted early. You go on and post:

What so bad about sayin "snip president" anyhow? Bunch a touchy so-n-sos.

You meant to refer to him as the N word. You are so disrespectful. I would like to call you out myself. But you're on the other side of the coast from me.

[Casinomeister]

Wanna know what's totally f'd up? You had the nerves to call the president of the US the N word. And when you were defended by your klan members. And your suspension were lifted early. You go on and post:

You meant to refer to him as the N word. You are so disrespectful. I would like to call you out myself. But you're on the other side of the coast from me.

Don't derail the thread. Thank you.

[VPL]

Hi everybody,

To clear up any confusion regarding the max cash out amount, I have copied and pasted our Promotional terms and conditions for your convenience:

(Extracted from below)
“NO-DEPOSIT bonuses are limited to $200/£100/€150 maximum. Should the player win in excess of $200/£100/€150 the excess will be removed from the players account before fulfilling the cash-in.”

4.4 No-Deposit Bonuses (where offered)

Offer applicable only to new Real Players, who download the casino - Flash Casino players will not receive this bonus.

For the download bonus players need to register at least one credit card or make a purchase using any method before qualifying for a download bonus.

Because NO purchase is required, and the winnings returned could be sizable, the total winnings on all NO-DEPOSIT bonuses are limited to $200/£100/€150 maximum. Should the player win in excess of $200/£100/€150 the excess will be removed from the players account before fulfilling the cash-in.

Minimum initial bonus wager requirements and minimum cash-in requirements apply.

I trust that this clears up any confusion?
Regards,

Curt.

[VPL]

Hello everyone,

Regarding the Cash Back bonus, there is no max cash out amount, because it is not a No-deposit bonus.

For your convenience, i have pasted the terms and conditions below:

(Extracted from terms below):
Your Cash Back Bonus will be calculated using your losses (excluding any bonuses) and will be calculated as 10% of those losses.

4.2 Cash Back Bonuses (where offered)

The "Cash Back" bonus amount will only be paid to players who made a deposit within a 7 day period between 00:01 EST (GMT-5) on Monday morning and Midnight EST (GMT-5) on Sunday Evening.

Your Cash Back Bonus will be calculated using your losses (excluding any bonuses) and will be calculated as 10% of those losses.
Minimum Wagering Requirements apply.

Any cash-in request before the minimum wagering requirements are fulfilled in full will result in the bonus being removed and/or your cash-in will be token refunded to your casino account.

The "Cash Back" Bonus will be made in the form of casino chips to be used for real play at the Casino.

The "Cash Back" Bonus is based on the previous weeks play, and will be paid weekly every Tuesday morning by 08:00 EST (GMT-5)

The "Cash Back" Bonus losses will NOT be carried over and will NOT count towards the next "Cash Back" bonus.

Management reserves the right to change the offer, adjust bonus terms and conditions, or deny a promotional bonus due to player misuse or abuse.

The maximum total "Cash Back" bonus payable in one month is $/£/€10,000 (where offered)


I trust this clears up any confusion regarding our 10% Cash Back bonus?

Best regards,

Curt