Bonus issue at Intercasino

[erdibabili]

Intercasino has a rule that you can't place bets over 25% of the bonus, so if the bonus is 125£, betting 25£ on Video Poker should be fine. They don't have a rule against the double up feature, but when I doubled up winning amounts over 25£, they said that I've violated the rule of not betting over 25% of the bonus. I think that using the double-up feature is a part of the initial bet and not a new bet. 32red.com has exactly the same rules and they paid me without a problem. Do you think I've violated their terms and conditions?

[vinylweatherman]

Intercasino has a rule that you can't place bets over 25% of the bonus, so if the bonus is 125£, betting 25£ on Video Poker should be fine. They don't have a rule against the double up feature, but when I doubled up winning amounts over 25£, they said that I've violated the rule of not betting over 25% of the bonus. I think that using the double-up feature is a part of the initial bet and not a new bet. 32red.com has exactly the same rules and they paid me without a problem. Do you think I've violated their terms and conditions?

No, but I can see why they thought so. They are considering the double up as a new bet in it's own right, rather than an integral part of the game. Because this issue is ambiguous (as with 32Red saying the double up IS part of the game, NOT a new bet), the terms should specify whether the double-up is classed as a new bet, itself subject to the 25% rule, or a continuation of the existing hand, such as splits & doubles in Blackjack.

It IS an extreme example of a high risk attitude, doubling all the way to 2000, but there ARE players who play like this.

The casino should have seen this coming from past play, and dealt with this BEFORE they froze the account and decided not to pay. If they didn't think play was "in the spirit", they should NOT have waited until the player won big before saying so.