This is the kind of thing the old Playtech casinos did, but then Will Hill took them over, and said things would change, and no more rogue behaviour.

They have disappointed.

"bonus abuse" is NEVER an excuse to take DEPOSITS, if the terms were breached, the bets are VOID, so the player should receive back all the deposits they made.

If you have already withdrawn more than the total of your deposits, this might be why they are not returning the latest one.

There is far too much use of this "F U Clause" in the online casino industry, even by big household names. This would NEVER be allowed were players to be protected by PROPER consumer legislation in their dealings with online casinos. Currently, there is regulation, and complaints procedures of varying quality, but some of the excuses they are coming out with for voiding winnings just seem completely unfair.

If a player is not using bonuses properly, they should be blocked from receiving them, NOT have the casino gladly accept their LOSING bets, and then pull the "bonus abuse" accusation only when the player wins.

Playtech operators have a bit of a reputation for this sort of thing, along with RTG. MGS operators in general take a more reasonable approach, and it is more common to be bonus banned rather than be lead on to the point of having winnings confiscated.


What is so wrong about knowing other players anyway? This is commonly cited as an excuse for non-payment, knowing someone else who plays online, even at the same casino, does NOT make it "bonus abuse", nor does it make it fraud.