Cherry red, Slots Oasis, Rushmoore

[Casinomeister]

Thanks for your replys guys i apreciate it. But for me is word and action what counts. You dont advertise one thing and do another when it suits you thats not ok. If they dont follow their own rules why should i? I can set upp many accounts if i want and take their welcome bonuses and so on but i dont because i accept the terms and conditions that they have set upp when i start to play att the casino. Only because Casinomeister promote these casinos and call them reputable and trustworthy it doesnt mean shit to me when they dont show me the respect i should have when i have chosen to play fairly after their rules. So if they dont stand for that they should absolutely been removed from the Accredited list. Otherwise that list is totally useless and only there to screw us who likes to play fairly.

Hi Brongrun,

Are you saying that you are still receiving promotions from the casino, yet you cannot redeem them? They should have you off of their promo list. I'll do you a favor and PM the casino rep to see if this was done.

Some advice: Cooler heads prevail. Don't get all bent out of shape because you didn't get a bonus. Every casino has a right to make offers to whom they want to make offers to. If they deselected you, then that's their business. By the way - playing without a bonus frees you from most of the wagering requirements so they may be doing you a favor.

[zippedup]

I don't like what they did to you at those casinos but you probably have to look at it from the Casino's point of view. I am certain that every possible form of bunko is tried by players playing online. They catch most but sometimes it takes them awhile to figure out what's going on. So they might be adopting a policy that if there is an unusual win that something is going on they don't understand and better than getting themselves in deeper they just ban bonuses for that player. Not fair but understandable.

Classic situation were the people playing both red and black at the same time at roulette just to cause the playthru required to go to zero. It took casinos months to figure that one out. Now they have built in checks to prevent it. I am certain there are other gimmicks like that people try.

[nitro]

Hi! I am new to this...

I Have played on the internet for 6-7 years now....

I dont like that form of "doublestandard" and dont think that a serious casino should do that.

A serious bonus w*ore shouldn't act as a newbie.

[rockycatt]

A serious bonus w*ore shouldn't act as a newbie.

I SEE SAID THE BLIND MAN

[vegetagirl2008]

All they could of done was unsubscribe from the promotions e-mail. Simple as that.

[Louise]

Hi everyone,

Hope everyone is good

I've just got back in the office after my weekend off so apologies I haven't gotten to this sooner.

I received an email from Michelle in the withdrawals department over the weekend with this player's information, as he had stated in the email that he will be posting on Casinomeister about this, so I am aware of the player we are talking about.

Unless a player's account is deactivated or banned, all players are sent a weekly newsletter. The newsletter contains a small article, information and details of the bonuses offered at our casinos. I'd suggest that the player use the 'unsubscribe' link at the bottom of the emails if he no longer wishes to receive the newsletters. As the newsletters are not exclusively about bonuses, they are still sent to all players.

Alternatively, player's can contact myself or customer service and ask to be removed from the mailing list if they no longer want to receive emails from us regarding casino information, news and promos.

Kind regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

[vinylweatherman]

Hi everyone,

Hope everyone is good

I've just got back in the office after my weekend off so apologies I haven't gotten to this sooner.

I received an email from Michelle in the withdrawals department over the weekend with this player's information, as he had stated in the email that he will be posting on Casinomeister about this, so I am aware of the player we are talking about.

Unless a player's account is deactivated or banned, all players are sent a weekly newsletter. The newsletter contains a small article, information and details of the bonuses offered at our casinos. I'd suggest that the player use the 'unsubscribe' link at the bottom of the emails if he no longer wishes to receive the newsletters. As the newsletters are not exclusively about bonuses, they are still sent to all players.

Alternatively, player's can contact myself or customer service and ask to be removed from the mailing list if they no longer want to receive emails from us regarding casino information, news and promos.

Kind regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

This is the classic "one size fits all" problem. You actually have TWO very different "sizes" of player to cater to, but offer only ONE "size" of Newsletter. When a player is sent an offer, even when included in a general newsletter, they are going to be insulted if THEY are "singled out" for adverse treatment.

In this case, at least support didn't beat about the bush, and gave a FRANK reason for the "bonus ban".

The problem is that RTG has always been associated with the "you need not ever deposit without a bonus" culture. The many rogue RTG operators brought this about since they used HUGE bonuses to attract deposits, but used rogue tactics to ensure most players could rarely cash out, and would find every excuse in the book not to pay those that did somehow manage to beat one of their impossible bonuses.

Rushmore also opened two sister sites, with bonuses just as big. This makes it even easier for players to go from one bonus to another, and more likely that they will beat one or more of them.

MGS casinos, where bonuses are cashable, offer FAR LESS in the way of bonuses, and if MGS casinos were offering what Rushmore are offering, even if they made them non-cashable, they wouldn't be profitable.

Many casinos have now restricted new players to a single welcome bonus across the entire group, mainly to deter players who ONLY play welcome bonuses.

[skiny]

Somewhere under any bonus offer in any casino newsletter I've ever received it says something to the effect of "Terms and conditions apply."

The problem with being bonus banned is that quite often the terms and conditions are a little vague. I've read countless threads from people being banned at some point from using bonuses and the reasons are similar but varied.

Casinos might not want things to be too cut and dried but the simplest solution would be to have hard, fast rules. For example "Your bonuses must not exceed 30% of your deposits." Or "You must make at least one deposit without a bonus for every 2 bonuses received."

Then when we click this fancy link under the bonus offer that brings us to the terms and conditions we can know without question if we're being "Bonus W*ores"

It's not rocket science.