Luck3 VS frozencard

**frozencard** · 18th November 2009, 02:42 AM

I made a 200$ deposit at www.luck3.com with the bonus code 500LUCKED for a 500% bonus and started playing roulette. I know it doesn't fulfill the wagering requirements, but nowhere on their website does it say that I can't play it, or that it will increase my wagering requirements. Then I fulfilled the ludicrous 72000$ wagering requirement on slots and sent them an email asking them if I can withdraw my 13000$ that I have in my account to which they replied:

Thank you for contacting Luck3 support.

Your rollover still to go is 924722.50
Please, make sure that you wager your bonus on the right type of Slots. If you play a restricted game, your rollover count is multiplied every time you make a bet on a wrong game.

Should you have any further queries, do not hesitate to contact us.

Thank you for choosing Luck3,
Best Regards,

Luck3 Support Team
http://support.luck3.com
support@luck3.com

Basically they added 1 million to my wagering requirements for playing roulette! Are they allowed to do that if they haven't put it in their terms and conditions which are:

Now, making your first deposit at Luck3 you can choose conditions for your bonus yourself!

If you prefer to deposit small amounts on to your account - a 150% of your deposit will suit you perfectly!

Like to play big? The biggest bonus for your first deposit - 500% will not leave any player indifferent!

Control the amount that is convenient for your first deposit, choose a size of a bonus as well as obtaining prize conditions! It's all in your hands.

Good Luck3!

In order to participate in this promotion:
- Register at Luck3.com
- Make your first deposit
- Enter a coupon code of a bonus that suits you when making your first deposit (see below)
- The bonus amount will be deposited on to your account automatically

*please don't forget: You receive an additional 10% bonus on to your account if making any deposit via payment systems MoneyBookers, WebMoney or UseMyWallet!

Bonus Codes
Code Bonus Min dep. Max bonus Wager Days
150LUCK 150% 10 1500 20 20
300LUCK 300% 500 3000 30 45
300LUCKED 300% 150 3000 40 45
500LUCK 500% 800 5000 45 60
500LUCKED 500% 200 5000 60 60

Bonus terms and conditions:

1. The bonus is given to a registered customer in playable money and can be used just once. One account and/or one owner have a right to have only one bonus.
2. The bonus will appear on player's Casino account as soon as the deposit has been made.
3. The minimal and the maximal deposit amount correspond to a chosen code.
4. In the interest of fair gaming, in order to cash out any amount of bonus money, the following requirements should be fulfilled:
* You must wager an amount that corresponds to a chosen coupon = ("deposit" + "bonus") x "wager".
* Only real money wagers qualify for the release conditions.
* Only bets made on all Slots will count towards the wagering requirements.
* The cash out requirements should be fulfilled within the period that corresponds to the chosen coupon after receiving the bonus.
* If a deposit (or a part of it) that was made in order to receive a bonus will be cached out, the player will lose his pending bonus.
5. If a player will not fulfill one of the bonus terms, Luck3 reserves the right to cancel the bonus.
6. Luck3 reserve the right to reclaim the Bonus and related winnings and to close the account if we find that customer is abusing any of the terms and conditions, as solely defined by Luck3.
7. Luck3 employees and their relatives cannot participate in this competition.
8. Prior to releasing any winnings to a customer, Luck3 reserves the right to conduct a security review and to require customer to furnish Luck3 with information such as: proof of identity, copies of credit cards, a signed purchase history of transactions or other appropriate documentation, at its sole discretion, deems necessary.
9. The Terms and Conditions contained herein represent the complete, final and exclusive agreement between customer and Luck3 and substitute and merge all prior agreements. In case of any dispute, the decision of Luck3 Manager will be considered final.
10. All General Terms and Conditions of Luck3 are also relevant to this promotion.
11. In case of differences between the English version of terms and conditions and any translated version, the English version should be considered as the correct one.

You can find them here: http://www.luck3.com/promotion.html?id=81

When I asked them where in their terms and conditions does it say that they can increase my wagering requirements they replied with this:

Following this link: http://www.luck3.com/promotion.html?id=81 you can find the full text of Terms & Conditions that apply for the bonus you are now wagering.

Quote:
Point 4.3 Only bets made on all Slots will count towards the wagering requirements.
Point 5. If a player will not fulfill one of the bonus terms, Luck3 reserves the right to cancel the bonus.
Point 6. Luck3 reserve the right to reclaim the Bonus and related winnings and to close the account if we find that customer is abusing any of the terms and conditions, as solely defined by Luck3.

Thus, we do not define what exact measures are going to be assumed, but we clearly specify, that if any of the bonus terms and conditions is not fulfilled, we reserve our right to take the necessary steps. We share your disappointment about the present situation with your bonus. We would advise you to read attentively the bonus Terms & Conditions every time you begin to wager your bonus.

Thank you for your understanding!

Thank you for choosing Luck3,
Best Regards,

Luck3 Support Team
http://support.luck3.com
support@luck3.com

So, can they do that?

**big_mac** · 19th November 2009, 04:42 AM

according to their own conditions, no they can't, but that doesn't mean very much in these situations.

There is an affiliate manager here;
http://www.casinomeister.com/forums/members/luck3.html

**Luck3** · 19th November 2009, 01:27 PM

Hello frozencard,

My name is Natalie and I'm manager at Luck3. I don't understand why you used Slots bonus for playing Roulette with the assumption that Luck3 have special Roulette bonus with more loyal wagering requirements?

The fact about WR increase if you start to play other games is not mentioned in term and conditions and this is our fault. We will right the ship - will add info about WR adding.

In any case usually Casinos annul deposits and bonuses when players don't fulfill one of the bonus terms and the same is written in our conditions (you pasted it also in your post). hmm.. I'd like to help you to bring back the Ashes... But, Play by the Book this time! Please write me a private message if you are interested and I will try to help you somehow

Regards,
Natalie

**elscrabinda** · 19th November 2009, 02:02 PM

There is a big difference between "Only bets on slots count towards wagering requirements", and "you are not allowed to play slots".

**frozencard** · 19th November 2009, 08:35 PM

This is what 3luck.com needs to add to their terms and conditions (taken from 32red.com):

32Red welcomes players from all countries around the world (except for those prohibited. However, there are some players who wish to take undue advantage of this free chip welcome bonus offer. In the interests of fair gaming therefore, players may not place individual bets equal to or in excess of 25% or more of the value of the bonus credited to their account until such time as the wagering requirements for that bonus have been met. Any winnings derived from bets placed to the value of 25% or more of the bonus before wagering requirements for that bonus have been met will initiate a further wagering requirement of 100 times the amount won.

**big_mac** · 19th November 2009, 09:30 PM

Originally Posted by Luck3

In any case usually Casinos annul deposits and bonuses when players don't fulfill one of the bonus terms and the same is written in our conditions

What bonus terms do you think he didn't fulfil?

**Kenny Lingus** · 19th November 2009, 09:57 PM

Originally Posted by Luck3

Hello frozencard,

My name is Natalie and I'm manager at Luck3. I don't understand why you used Slots bonus for playing Roulette with the assumption that Luck3 have special Roulette bonus with more loyal wagering requirements?

The fact about WR increase if you start to play other games is not mentioned in term and conditions and this is our fault. We will right the ship - will add info about WR adding.

In any case usually Casinos annul deposits and bonuses when players don't fulfill one of the bonus terms and the same is written in our conditions (you pasted it also in your post). hmm.. I'd like to help you to bring back the Ashes... But, Play by the Book this time! Please write me a private message if you are interested and I will try to help you somehow

Regards,
Natalie

Quite honestly, if you want the cater to the english-speaking market, maybe you all should understand english a little better, or at least hire a consultant who does. Then maybe your terms and conditions would reflect what you actually want them to say.

**Luck3** · 3rd December 2009, 04:25 PM

Thank you Kenny for being honest!
I'd like to be too: I'm not mother-tongue English-speaker and I can make mistakes and misprints sometimes. I think it's not a big problem on forum, where users sit and communicate from all over the world. But I understand players' needs very well, what they want and imply in their posts and private messages.

Our t&c are written understandable and well. We update and improve them in case of issues.

Originally Posted by Kenny Lingus

Quite honestly, if you want the cater to the english-speaking market, maybe you all should understand english a little better, or at least hire a consultant who does. Then maybe your terms and conditions would reflect what you actually want them to say.

**winbig** · 19th December 2009, 03:34 PM

*bump* update please?

**frozencard** · 28th December 2009, 11:59 AM

It seems that nothing can be done. This has nothing to do with them not speaking English, they had added hidden terms and conditions, which is obviously cheating. Next time they may decide that there is a maximum cashout, maximum bet, autoplay is not allowed, progressive slots are not allowed or simply winning is not allowed. They have the right to retroactively change their terms and conditions anyway they like, which they did, so that they never have to pay anything. Quite preposterous and if they were a state there would be a revolution, but there are apparantly more roguish casinos for them to make the list. I will make a challenge and give 1000� to anyone who deposits to their website, takes the 500% bonus and wins anything, by the end of January. I also have a 1000� bet with a friend that nobody will beat this challenge, it will cost you a lot more than 1000� to do that. I am willing to give the money upfront to any of the moderators of this forum, to show you that I am serious.