Luck3 VS frozencard

[Luck3]

Dear Members,

Luck3 Casino and Poker Room is a young brand in online gambling sphere, therefore as a newcomer we do encounter various problems, but still don't leave them behind. We do our best in order to create a positive image and personal approach to our players and partners. In any case, no matter what is the field of the problem, we throughly analyze it and try to find the decision which will suit all the parties.

Concerning terms and conditions, believe me, that we never ever change it for our own profit. It could be made only when improvement is needed. When the complain about rollover criteria has been received from frozencard, we promptly added it to our terms. By doing this, first of all, we though about our players and how to make terms and conditions for them more precise. Why it didn't made before this accident? Cause it is the first time such complain appeared.

As a representative of Luck3 Casino and Poker Room I must ensure you that we don't cheat and don't lie. As I think – playing fair and personal approach are our great advantages and we apply them on all 100%. For example, back on issue with frozencard, admitting this mistake we offered to frozencard a compensation in real money, but not locked his account and ignored him.

Moreover, we even have practice when some of our loyal customers send us their comments concerning technical nuances or user-friendly interface and from our part we encourage them for this by rewarding with nice bonuses.

In course of time we will improve Luck3 and it becomes the best place for gambling. Therefore, instead of affronts and aggression we hope on your understanding and support – they never go under the radar at Luck3.

Thanks,
Jennifer

[thebizb]

Dear Members,

Concerning terms and conditions, believe me, that we never ever change it for our own profit. It could be made only when improvement is needed. When the complain about rollover criteria has been received from frozencard, we promptly added it to our terms.

So if i understand this correctly the terms were added "after" the player tried to withdraw and made a complaint about added playthrough. Which is most defenitely cheating!!!!

As a representative of Luck3 Casino and Poker Room I must ensure you that we don't cheat and don't lie. As I think – playing fair and personal approach are our great advantages and we apply them on all 100%. For example, back on issue with frozencard, admitting this mistake we offered to frozencard a compensation in real money, but not locked his account and ignored him.

Offered frozencard compensation for something that is your fault??? There is no reason why they shouldn't have been paid what was owed. This is a pretty pathetic way to screw a player out of a large sum of money.

I really hope there is a pab ongoing still and that you get what is rightfully owed to you, or that thousands of people see this and never, ever even download this place. I know i sure won't be!

[winbig]

Concerning terms and conditions, believe me, that we never ever change it for our own profit. It could be made only when improvement is needed. When the complain about rollover criteria has been received from frozencard, we promptly added it to our terms. By doing this, first of all, we though about our players and how to make terms and conditions for them more precise. Why it didn't made before this accident? Cause it is the first time such complain appeared.

You just openly admitted to applying NEW terms retroactively. Don't you understand that this is ROGUE behavior, and may cause your casino to drop into the ROGUE PIT?

Either way, it'd be best for you to drop these additional WR's. If a rule isn't in place during the time they play, then it's not right to add it after the fact and expect anyone to abide by it.

damn, I'm still trying to get over the fact that a rep came here and admitted to applying a rule after the fact....and thought that it was the right thing to do.

I could almost guarantee that people reading this thread wouldn't touch luck3 with a ten foot pole if you are insistent on adding new rules and applying them retroactively.

Don't get me wrong. New rules are fine, but they should only be applied from that moment on.

[maxd]

It seems that nothing can be done. ....

"Nothing can be done" is a gross misrepresentation of the situation:

• you took a Slots deposit, left Slots, and played other games. Sure, it would be best if the software had not have allowed you to do that but the point is you violated the Terms.
• the casino penalized you by jacking up the WR using a new Term, retro-actively applied. While I believe this retro-active move is unfair the point is that you broke the Terms and your play thereafter was in violation of the Terms, regardless of what Term (new or old) the casino applied to you.
• the casino made several attempts to settle the issue with you with compensation offers, admittedly smaller than your balance but your balance was effectively forfeit due to the Terms violations so the offers were pretty reasonable.
• you flatly refused to even consider the compensation offers.

This is not a "nothing can be done" situation. This is a situation where you misused your bonus and rejected the casino's attempts to settle the issue. That's your choice of course but you've got no grounds to play the victim here since your Terms violations preceeded the retro-active WR stuff.

[Casinomeister]

Hi all,

Just a quickie - Frozencard's account has been closed for opening several forum accounts - there are no less than four accounts being accessed from his computer - three have ongoing PABs - two of which are using the same email address but differing names.

I've closed these accounts with the instructions for these individual(s) to get back to me via email.

For future reference - rule 1.9 specifically forbids having more than one account in this forum. If you share a computer with other members, please contact us to let us know. Usually it's not an issue, but four accounts and three separate PABs is a little suspicious.

[4 of a kind]

Bryan, maybe you should consider getting a job over here in the USA with Homeland Security or the CIA.

I'd bet on you doing a better job then Janet Incompatano.

[spiderlegz]

Would like to know what exact term the OP broke

[winbig]

"Nothing can be done" is a gross misrepresentation of the situation:

• you took a Slots deposit, left Slots, and played other games. Sure, it would be best if the software had not have allowed you to do that but the point is you violated the Terms.
• the casino penalized you by jacking up the WR using a new Term, retro-actively applied. While I believe this retro-active move is unfair the point is that you broke the Terms and your play thereafter was in violation of the Terms, regardless of what Term (new or old) the casino applied to you.
• the casino made several attempts to settle the issue with you with compensation offers, admittedly smaller than your balance but your balance was effectively forfeit due to the Terms violations so the offers were pretty reasonable.
• you flatly refused to even consider the compensation offers.

This is not a "nothing can be done" situation. This is a situation where you misused your bonus and rejected the casino's attempts to settle the issue. That's your choice of course but you've got no grounds to play the victim here since your Terms violations preceeded the retro-active WR stuff.

Fair enough, but what's to stop this casino from applying even newer terms retroactively? Judging from their response it seems they feel they had every right to do that and will probably do it again.

[maxd]

Fair enough, but what's to stop this casino from applying even newer terms retroactively? Judging from their response it seems they feel they had every right to do that and will probably do it again.

Retro-active terms suck, no doubt about it.

If it hadn't been for the other issues -- in other words if the player had done nothing wrong and then got screwed by a retro-active Term -- I would have pursued that issue to its conclusion. That could well have resulted in a Warning, or worse.

I've told the casino several times that retro-active Terms are not going to make them popular with the players or with us. If they make a habit of it the "Warning or worse" thing may well come to pass.

[thebizb]

Maybe its just me but i'm still not understanding why the player wasn't paid what is rightfully theirs?? What other rules were supposedly broken? Was it because they played other than slots on a slot bonus even though the terms just said it wouldn't count towards wagering??

Sorry just want to understand.