Vladik7 VS Nedplay

[Simmo!]

Max has a valid point, one that I think is also in the forum charter, that a complaint should be PAB'ed before it is opened for discussion. It's in the player's best interests, everyone's best interests in fact, to do it this way round.

This isn't a slur on the OP or this issue, but we regularly see fraudsters open up threads about complaints to try and bully casinos into backing down. It rarely works and readers become more sceptical of legit claims as a result. As VWM points out, groups of bonus abusers taking advantage of bugs and stuff like that. People like that think they are being clever, but they are the reason that bonuses are now virtually unplayable for most punters.

[chuchu59]

MaxD,

Although you have ruled out a PAB cant you pm their rep and make him aware of this thread. If the OP's facts are correct, irrespective of whether he/she knew the forum rules about PABing, justice should be done. In the long run, if Nedplay chooses to ignore this issue, it will come back to haunt them as many players will be wary and choose not to play there. Lots of great MGs out there.

Furthermore, if Nedplay truly believes that though the system wrongly credited 200% bonus instead of 100% it is still the player's fault for not contacting them, they shouldnt be accredited imo.

[maxd]

Originally Posted by chuchu59

Although you have ruled out a PAB cant you pm their rep and make him aware of this thread.

I believe Bryan plans to take care of that.

I have to say that the issue here re: the OP and a possible PAB is that it was made clear that forum discussions would ice the possibilities of a PAB. Since the discussions continued ... what can I say? It's very clear: you can PAB OR you can hash it out on the forums. The two paths are mutually exclusive.

As to the "squirrely" business please try and read what is actually posted as opposed to what you imagine might have been posted. I clearly said IF there had been squirrely business then Robin might have a problem with it.

So if I now say that some folks think Elvis might be alive some of you are going to run around saying "You said Elvis is alive!!!" FFS! READ what is written. If you make up shit to get excited about then that's on you, not me.

... (time passes, brain says "hang on a sec boy-o" ...)

Ok, my apologies to the OP. I thought he had PM'd me a while back asking about this and I had told him "talk about it on the forums OR PAB, not both". And then the post appeared so I assumed ... you get the idea.

As it happens none of that happened. The OP has only done here what the OP has done here, not some other stuff I imagined.

SO, OP is good to PAB if so inclined. My apologies to all for the confusion. BUT ...

What I said about READ what's written stands.

And if I had told the OP "don't take the issue to the forums unless you want to forfeit your right to PAB" and they went to the forums anyway then what I said about PAB dead-in -the-water would be fair and proper. This is what I thought had happened and that's why it rolled out the way it did.

[Edward D. Wood]

Originally Posted by chuchu59

MaxD,

Although you have ruled out a PAB cant you pm their rep and make him aware of this thread. If the OP's facts are correct, irrespective of whether he/she knew the forum rules about PABing, justice should be done. In the long run, if Nedplay chooses to ignore this issue, it will come back to haunt them as many players will be wary and choose not to play there. Lots of great MGs out there.

Furthermore, if Nedplay truly believes that though the system wrongly credited 200% bonus instead of 100% it is still the player's fault for not contacting them, they shouldnt be accredited imo.

"So...Nedplay did it again."
I am so happy that I got money a few weeks ago. And I am more happy that this happend to me. This is a true stinker. Getting the double bonus...well
There are a lot of BUTS...

Sure, the player could have ask the Casino what went wrong...BUT how could he know that something went wrong? IF, the casino isn`t able to handle such things as bonus...WHY the heck is this the players fault?
If a price-shield in a shopping-mall is signed as "3.99$" instead of "39.9$" - than that its the problem of the shop and they have to sell for this price.
So, no IF and WHEN....blabla.
Grab your balls together and pay the price Nedplay - learn from your mistake and don`t let some other guy bleed for you!

They are in the bapy-of-fire...and I Bryan should really take a closer look at them. When you decided to threw out Rushmore out of the Golden List for their behaviour, than Nedplay should be kicked also out of the "please let me in list".

My opinion and nothing more.
Ed

PS: Let us all hope that the player didn`t double-signed up

[Casinomeister]

Please note that this thread is three pages long without having the side of the casino being heard. We can speculate all we want, but please bear in mind that speculation and guessing what happened is only that until the casino side of the equation is taken into consideration.

Just emailed the rep to see what's up.

[vinylweatherman]

Originally Posted by Casinomeister

Please note that this thread is three pages long without having the side of the casino being heard. We can speculate all we want, but please bear in mind that speculation and guessing what happened is only that until the casino side of the equation is taken into consideration.

Just emailed the rep to see what's up.

The OP has already sent a PM to the rep (didn't say when), but heard nothing back. Only TWO DAYS have passed though between the OPs opening post, and this thread reaching the current length.

Taken at face value, the complaint seems to indicate some pretty outrageous casino behaviour, and despite the discussion, the OP has not said much more other than to reply to questions regarding what they might have done.

Since Max will now take a PAB, and the rep is being given a "prod", it might be best to lock this thread for a while to allow the discussion to cool pending a PAB, and open it once a resolution, by whatever means, has been reached.

For the rest of us, an answer is needed, since this case represents a slur on the casino, and WILL be putting off other players whilst it is being taken at face value.

[dutchrobin]

Hi,

I would like to start with the fact that I have not been online in the forum the last days.

I apologize for the inconvenience this caused and I regret the way this thread has evolved.

With regard to the initial complaint about Vlad's winnings being forfeited by Nedplay, I need to mention here that this has my greatest concern.
I have checked the transactions in Vlad's account and I have to say that it appears to be a mistake/bug on our side.

If we credit a wrong (higher) bonus to a players account and if this is our mistake and the player respects our T&C's and is not abusing the casino, we will pay the winnings.
However I would like to discuss the events leading up to this with the employees that decided to forfeit Vlad's winnings.

Please allow me a little time to respond on this thread. I can assure you that I will do my best to respond fair and fast.

Robin

[vinylweatherman]

Originally Posted by dutchrobin

Hi,

I would like to start with the fact that I have not been online in the forum the last days.

I apologize for the inconvenience this caused and I regret the way this thread has evolved.

With regard to the initial complaint about Vlad's winnings being forfeited by Nedplay, I need to mention here that this has my greatest concern.
I have checked the transactions in Vlad's account and I have to say that it appears to be a mistake/bug on our side.

If we credit a wrong (higher) bonus to a players account and if this is our mistake and the player respects our T&C's and is not abusing the casino, we will pay the winnings.However I would like to discuss the events leading up to this with the employees that decided to forfeit Vlad's winnings.

Please allow me a little time to respond on this thread. I can assure you that I will do my best to respond fair and fast.

Robin

Fair enough, this is what we felt should have happened.

Naturally, you need time to ensure this is the FULL story, as presented by the OP, before making any promises here.

It is unfortunate that this issue blew up over the last 2 days whilst you were away.

[paulyt]

Originally Posted by dutchrobin

Hi,

I would like to start with the fact that I have not been online in the forum the last days.

I apologize for the inconvenience this caused and I regret the way this thread has evolved.

With regard to the initial complaint about Vlad's winnings being forfeited by Nedplay, I need to mention here that this has my greatest concern.
I have checked the transactions in Vlad's account and I have to say that it appears to be a mistake/bug on our side.

If we credit a wrong (higher) bonus to a players account and if this is our mistake and the player respects our T&C's and is not abusing the casino, we will pay the winnings.
However I would like to discuss the events leading up to this with the employees that decided to forfeit Vlad's winnings.

Please allow me a little time to respond on this thread. I can assure you that I will do my best to respond fair and fast.

Robin

Well done. It's great to see a casino with this type of attitude instead of trying to find any reason not to pay a player when a mistake was the casino's fault. Kudos to nedplay. This post has made me more like to choose nedplay when deciding which MG to deposit with.

[newjam]

If the rep sorts this out fine. But why should it rely on special intervention to resolve this issue? The impression is of basically a rogue casino on the one hand, and their rep on here who does something if a fuss is made, i.e. a rearguard PR exercise. I would be very surprised if they ever make it through the BOF without a major rethink of their business strategy.