Vladik7 VS Nedplay

[gambblex]

Casino refuses to pay after receiving player's docs.

But the reason not to pay is other than player's identity.

If they have found a fraudulent activity they probably shouldn't say anything about bonuses because it wouldnt be important.

[Balky]

That behaviour is not acceptable. Anything but deducting 90 euro (the amount given by mistake) from your balance is not acceptable. Forfeiting winnings is roguish imho.

Balky

[chayton]

I agree, this is definately a PAB issue if the casino rep doesn't sort it out. If I were you I'd contact the rep and if that fails then do a PAB and don't post any more on the issue until it's resolved. Good luck.

[Vladik7]

This post has been concealed because there is a PAB in progress regarding this issue. Open discussion of the contents of this post could harm the OP's chances of a successful resolution.

Meanwhile Mr. Dutchrobin seems to ingnore my private message. I will wait for a couple of days and then submit PAB.

[maxd]

At this point I don't see much point in the PAB. Contrary to the advice given in the Pitch-A-Bitch FAQ this topic has now been punted around fairly thoroughly here, in public, and that pretty much kills the chances of a successful PAB.

Also contrary to what's been said here Robin is a pretty stand-up guy and under normal circumstances is fairly responsive to players issues. He doesn't have much time for player shenanigans though so if there's something squirrely about your activities at the casino then you're likely not high on his Christmas list.

[Simmo!]

I have to say that if I had deposited 90 euros and been credited with 180 I wouldnt have given it a second thought. Lots of casinos do loyalty bonuses which just credit automatically. I've had bonuses hit and not even noticed while out on an auto-play ciggie break or something and all sorts of amounts I had no idea what they were or how much I should be receiving.

And if I was then told that all winings were void because they had given me the wrong bonus, I'd be well pised off too. Assuming it was as simple as this, then the casino should take the hit and tighten up their own in-house procedures IMO.

Cheers

Simmo!

[vinylweatherman]

Originally Posted by Simmo!

I have to say that if I had deposited 90 euros and been credited with 180 I wouldnt have given it a second thought. Lots of casinos do loyalty bonuses which just credit automatically. I've had bonuses hit and not even noticed while out on an auto-play ciggie break or something and all sorts of amounts I had no idea what they were or how much I should be receiving.

And if I was then told that all winings were void because they had given me the wrong bonus, I'd be well pised off too. Assuming it was as simple as this, then the casino should take the hit and tighten up their own in-house procedures IMO.

Cheers

Simmo!

This is the problem, it may not be. There could be something we are NOT being told. It could be anything, the most obvious being a duplicate account, or perhaps a group of players noticing this bug, and taking advantage of it whilst they can.
There was a recent thread where a player spotted a bug down to a "single use" bonus going wrong, and crediting each and every time they logged out, and then on again. They admitted to this, but the rep gave us the true story, that they had taken in excess of $7000 by exploiting the bug. This bug should have become obvious after a few uses, and certainly well before $7000 was credited.
Casino reps do not necessarily check every day, so a little time needs to be given. A PAB should have been submitted ASAP, even if only to get this thread shut down in the mean time. Without knowing what really happened, this complaint will damn Nedplay because they have handed players many instances of poor service, which in itself makes this complaint more believable than it might have been had it been made about, say, 32Red.

[Jasminebed]

Originally Posted by maxd

At this point I don't see much point in the PAB. Contrary to the advice given in the Pitch-A-Bitch FAQ this topic has now been punted around fairly thoroughly here, in public, and that pretty much kills the chances of a successful PAB.

Also contrary to what's been said here Robin is a pretty stand-up guy and under normal circumstances is fairly responsive to players issues. He doesn't have much time for player shenanigans though so if there's something squirrely about your activities at the casino then you're likely not high on his Christmas list.

Maxd, I am very disappointed in your response here.

The OP has not "punted" this issue around. He reported facts in his case. He didn't describe the casino as thieves or crooks.

He has contacted the rep and has not had contact back.

No where did the casino indicate the player was involved in "shenanigans", just that he failed to notice and communicate Nedplay's error. He later confirmed (in response to a question I raised) that there were additional playthrough requirements.

If I encouraged or participated a player losing an opportunity to have a PAB, I apologize to Vladik7.

What resolution is achieved by the player's PAB would be ultimately up to you as the Moderator for PAB's. But I ask that you would at least address it if the OP refrains from further posting on this issue.

Maxd, I respectfully suggest you don't reject the OP's PAB before receiving it.

[Vladik7]

Originally Posted by maxd

At this point I don't see much point in the PAB. Contrary to the advice given in the Pitch-A-Bitch FAQ this topic has now been punted around fairly thoroughly here, in public, and that pretty much kills the chances of a successful PAB.

Also contrary to what's been said here Robin is a pretty stand-up guy and under normal circumstances is fairly responsive to players issues. He doesn't have much time for player shenanigans though so if there's something squirrely about your activities at the casino then you're likely not high on his Christmas list.

That sounds very strange. My story is exactly as I told it here- you can easily confirm it with Nedplay. Moreover , ALL 10 of the posters of this thread fully supported me. Now, you say that there is no point in PAB? Can you explain your logic? And what "squirrely activities" are you talking about? Would you be so kind as to explain all this to me and all the other users who supported me.

[vinylweatherman]

Originally Posted by Vladik7

That sounds very strange. My story is exactly as I told it here- you can easily confirm it with Nedplay. Moreover , ALL 10 of the posters of this thread fully supported me. Now, you say that there is no point in PAB? Can you explain your logic? And what "squirrely activities" are you talking about? Would you be so kind as to explain all this to me and all the other users who supported me.

Your best bet would be to continue to PM the rep for a reply, and even submit a PAB, even though it may be damaged by the discussion.

The LAST thing to do is ask for further public discussion based on this recent post. Discussing "squirrely activities" will only make the PAB process even harder.

Even without a formal PAB, you can make a complaint by PM to Max that the rep is not responding to your PM to him, and he can give the rep a prod by other means of communication that may not be open to ordinary forum members. It may simply be that the rep didn't get it, or you sent it to the wrong casino rep by accident.