Tradition Casino

[clj7221]

clj7221, i'm really surprised to learn that i didn't replay to your email. I have the feeling that i made all my best for you : allowing promotions during cashout & giving you nice bonuses. Like i explained to you, i wanted to flush your cashout and i failed, it's exactly why you waited, but remember : you sent us documents 3th and you received your payment the 10th. Like i promised to you to flush it and i failed, i gave you a very nice no deposit bonus... i'm deceived to read that you don't want to come back to play,
whereas most you deposited a bit compared to winnings you withdrawed
But it's up to you : i don't use to force players :-)

Thanks for mailing me today. I would have respected it if you returned my mail a few days ago when I expressed my concern about my cashin.

It was appropriate, and appreciated,that you paid the sum due us through the win. Nevertheless,whilst I appreciated the token bonus you gave me, it did not make up for the comedy of errors from
emails lost, lack of prompt customer service and general malaise on the part of the casino. Granted, because you are a new casino, I have tried to measure my criticism appropriate to what actually transpired compared to your competitors and also the fact that you only replied to me after you saw my post earlier today. Hindsight is 20/20 as is a fabrication of actual events relating to why I was bothered by this in the first place. As my Grannie always said, if you can't take the heat, stay out of the kitchen. You are in a business dealing with hard, cold cash. I give it, play it and if win, expect to receive it in a timely manner, commensurate with your competitors in Rival, not to be sucked up into a symphony of incompetence and errors that make looney tunes look valid. If I pay and win, you pay in a timely fashion as is industry standard, no more or less is expected' gratitudes aside.

[dcpam39]

dcpam39, your cashout will be processed to you the 13th! Congratulations for your winnings :-)

Thanks for your message. Does this mean that payouts are paid 5 business days after "flushing", as a general rule, just want to know what to expect, thanks,
Pam

[tradition]

Cj, i sent you a PM with our email history. Each time you wrote us, you received answer from me here by PM or by email, or customer support wrote you.

Pamela, all payments are processed 5 days after requested, week-end excluded :-) The first time it's a bit longer because we accept documents, for sure.

[eu_lowroller]

Cj, i sent you a PM with our email history. Each time you wrote us, you received answer from me here by PM or by email, or customer support wrote you.

Pamela, all payments are processed 5 days after requested

That's much too long and i don't understand why you've mentioned something about 48hours on your webside, when you process it not before these 5 working days?

All cashout over 48 hours is unacceptable, because when we made our deposits, you have also the money instant, so why is it such a problem, to make faster cashouts, when even enough another casinos can do this without any problems and sometimes even within only some hours?

Since i've made my withdrawal at monday, it means, that i got my withdrawal earliest next monday, if not later, because it's my first withdrawal, although i sent my documents even in advance, because otherwise it will probably take 10 working days, or more *lol*

[eu_lowroller]

Very interesting, that even your chat support didn't know the exact time, because i've asked now how long the cashout will really take:

"I: how long does the withdrawal now really takes, because i know a user, which have waited about one week (5 working days) but you've written in your FAQs "your payment will be effective within the next 48 hours maximum"
so what is now the truth? ;-)

Support: It can take 2 to 5 business days. It depends on how busy they are."


Really very interesting, because so you hope a little bit, that you "could" get your withdrawal at least after 2 working days, but when it's a minimum of 5 working days, why do you not state this in your FAQs also, that it takes a minimum of 120 hours for a withdrawal and not a maximum of 48 hours?

[clj7221]

Very interesting, that even your chat support didn't know the exact time, because i've asked now how long the cashout will really take:

"I: how long does the withdrawal now really takes, because i know a user, which have waited about one week (5 working days) but you've written in your FAQs "your payment will be effective within the next 48 hours maximum"
so what is now the truth? ;-)

Support: It can take 2 to 5 business days. It depends on how busy they are."


Really very interesting, because so you hope a little bit, that you "could" get your withdrawal at least after 2 working days, but when it's a minimum of 5 working days, why do you not state this in your FAQs also, that it takes a minimum of 120 hours for a withdrawal and not a maximum of 48 hours?

Be prepared,Not only will answers be avoided in chat,because they are not getting info from the casino, she is not understanding the situation herself.

My post reply stated it all, yet she is not understanding this and I keep hearing about" all the reply mails she sent to me about my cashin issues".The only mail I got back was in here when she saw my post yesterday. I never received any reply mails regarding my cashin, as she stated I did. If her casino responded to my mails,I would have no reason to come in here and post about this in the first place. Certainly to much miscommunication with her and looks as if there is another Tech issue with her casino mail server sending me these invisible mails.LOL

Let us know what happens with your cashin.

[tradition]

Lowroller, i'm sorry if there is an error in my FAQ, i'm going to check and change it if necesary. You can find our withdrawal conditions in our terms at : http://en.tradition-casino.com/terms-and-conditions/

Extract form terms :

10. Cashing of the profits

10.1. The minimum sum to be withdrawn from the casino by the user is 25 $/£/€. On the other hand, if the user wishes to close his player account and that the balance of payments comprise a credit lower than 25 $/£/€, the user must inform Tradition Casino by email so that it can proceed nevertheless to the transaction of payment of the remaining balance and the permanent closure of the account.

10.2. In order to receive his profits, the user must go to the casino bank and click on the corresponding heading named “Withdrawal”. The balance of the user will thus be modified immediately and the withdrawal will have a status called “On standby”. This status“On standby” is fixed at five working days, this time is fixed, irrevocable and nonnegotiable with the casino.

As long as the withdrawal is on standby, the user can cancel his request for withdrawal and re-credit his balance with the corresponding sum. During these 5 days, and like detailed in article 10.5. of these terms and conditions, the casino maintains the right to study the request for withdrawal and to claim possible documents related to the user account as well as the means of payment used by the user.

Beyond the 5th day, the casino proceeds to the phase “payment of the profit” as explained in paragraph 10.3.

10.3. The payments of profits will be carried out after the withdrawal period of 5 days described in article 10.2 and at the latest in the two working days following the acceptance by Tradition Casino financial services concerning the request for withdrawal made by the user.

Nevertheless, the user must wait a few more days in order to perceive on his bank account the sum corresponding to his request for withdrawal. This additional time does not depend on Tradition Casino, and can vary according to the method of withdrawal chosen by the user.

CJ, here you are again your history with us :

Date: 2009-11-03 12:53:09 You sent documents
Date: 2009-11-03 13:14:25 the ID was not clear enough
Date: 2009-11-03 16:55:58 you sent us the ID clearer
Date: 2009-11-04 10:07:49 You asked us by email when you'll receive money
Date: 2009-11-05 02:02:21 Emma told you that i flushed your payment and gave you a bonus
Date: 2009-11-06 13:25:16 You went on the tchat to ask your money
Date: 2009-11-06 09:54:12 You send us email for ask when you'll receive money
Date: 2009-11-06 16:10:56 Emma replied to you
Date: 2009-11-07 09:40:42 You emailed us for ask when you'll receive money
Date: 2009-11-07 17:03:16 We replied to you
Date: 2009-11-09 14:33:53 you sent us a new email for ask when you'll receive money
Date: 2009-11-09 14:38:30 We replied to you

The only error made is mine : i wanted to flush your withdrawal but i failed. That's why Emma told you the 5th that you'll receive your winning by the 6th but you didn't received it the 6th, only the 10th. By the way, we always replied to you like stated above. More, 7th and 8th was during the week-end and we don't process to payment during week ends.

[eu_lowroller]

the withdrawal will have a status called “On standby”. This status“On standby” is fixed at five working days, this time is fixed, irrevocable and nonnegotiable with the casino.

Ok, so you should maybe also teach this your chat support, because they should not say 2-5 working days, when it takes a minimum of 5 working days

The payments of profits will be carried out after the withdrawal period of 5 days and at the latest in the two working days following the acceptance by Tradition Casino financial services concerning the request for withdrawal made by the user.

This is also very strange, because of this special rule it can even take 7 working days, so 9 days with the weekend and this is the longest withdrawal i've ever know at all casinos, except the rogue one.

[4 of a kind]

Some times I'm not sure what everyone here really expects from online casinos. Especially a new one trying its best to get on its feet and at least from what I could see here making a vigorous attempt to satisfy the vast amount of different expectations from people all over the damn world.

First of all we have the owner of Tradition coming here explaining up front she is new and wants to be different from the rest. Give her credit for just coming to a site like this in the first place.

No doubt there’s spam intention’s for new customers, but for crying out loud give her a fair chance also. Maybe just maybe we found someone that really wants to do the right thing, and be better then the rest.

I’m not saying this site won’t end up on the rogue list, but let’s give it a chance.

She already is breaking normal Rival protocol by removing the automatic bonus ban that comes with her software. She explained it had to be done manually and I’m sure it takes time to accomplish. It has already been done for a few players here, which tells me eventually she should get to everyone concerned. We’re not the only players playing at her site. I’m sure as a new owner her plate is spewing onto the floor. Yet, posters want to jump back into the thread after 24 hours and cry there still bonus banned.

CLJ7221, as far as your payout that took 10 days instead of 8, c’mon you can’t be serious. Maybe the site will in the future be able to pay out in 48 hours, maybe it won’t, But it was your first payout, give them a break. To keep trashing them over this is petty. If future payouts are similar for you, and you can’t live with additional 48 hours lapse time, then move on. Maybe others here are fine with 10 days and are just grateful for even getting paid in the first place. Don’t chase someone away because of only your selfish needs. Poker Stars a multi billion dollar site takes sometimes over a week to get me my funds after playing there for years and over a 100k in deposits.

Like I said before, this site may turn out to be nothing more then another rag, but why not give them a fair chance?

[Balky]

Good point! Answering our questions within hours indicates that the casino is responsive and cares for the players concerns. Reason enough to give this new casino a fair chance. They make big efforts to sort things out.

Cheers Balky