Tradition Casino

**tradition** · 14th January 2010, 07:12 AM

Thanks a lot Wagerwitch : english is not my first language and, for sure, sometime i have big difficulties about understanding deeply what players are meaning and i have also some problems about be clear in what i want to mean too.

Originally Posted by mcbleu

Not sure how to start a new thread.
Neither of these casinos are trustworthy. Their contact information appears to be false. Since I won and repeatedly faxed and e-mailed all my personal information (due to 'didn't receive', 'fax too dark', etc), they cut off all contact with me. Oh, and by the way, together they owe me a total of nearly $10,000, down from $13,000 that they refused to let me cash out and I ended up playing down.

Mcbleu, i found your account and i can reply here concerning my casino. Let me tell you that I would have apreciate that you give the right amount blocked in my casino (it's $2000. So, it's not $10000 or $13000) and it would have been fair too that you precise the right reason about why this money is blocked, because my team gave you all details needed about how to solve the problem and get your winnings.

If you didn't want reveal publically the reason why your account is blocked, the best thing was to send me a PM and i will have repeat to you what my team already explained to you. Please note that I have the decency to keep secret here the reason why your account is blocked, even if i don't apreciate at all such undeserved accusations.

Btw, if you want to have your deposits back, i can give you back all your money right away : it's up to you. But if you prefer to cashout your winnings blocked, i think you already know what you have to do before it is possible.

**Nifty29** · 15th January 2010, 08:15 AM

Originally Posted by mcbleu

Not sure how to start a new thread.

Neither of these casinos are trustworthy. Their contact information appears to be false. Since I won and repeatedly faxed and e-mailed all my personal information (due to 'didn't receive', 'fax too dark', etc), they cut off all contact with me. Oh, and by the way, together they owe me a total of nearly $10,000, down from $13,000 that they refused to let me cash out and I ended up playing down.

In my experience with these casinos, as long as you are a legitimate , fully identified player you have nothing to fear.

The fact that they wont pay you tells me a lot about what is probably going on - anything you want to tell us mcbleu? If you are trying to pull a fast one, you WILL be exposed, so be warned.

**vinylweatherman** · 18th January 2010, 01:24 AM

Originally Posted by Nifty29

In my experience with these casinos, as long as you are a legitimate , fully identified player you have nothing to fear.

The fact that they wont pay you tells me a lot about what is probably going on - anything you want to tell us mcbleu? If you are trying to pull a fast one, you WILL be exposed, so be warned.

It's lack of information causing the problem. mcbleu says the $10,000 is distributed between the two casinos. If Tradition have only $2000, then Dendera must have the other $8000.

mcbleu says ID has been sent, but they are getting the "run around", followed by being unable to get any reply at all.

IF a player has sent documents, and the casino claims they have not been received, especially if receipt has initially been confirmed, the problem lies with the casino, losing the documents in transit between different departments. This is careless given the sensitive nature of these documents.
The other common complaint is players sending documents, and getting vague replies such as "too dark" or "too bright" from the casino. How the hell is the average player supposed to diagnose the problem from this. With faxes, the condition and quality of the RECIPIENTS equipment is more of a factor than that of the sender. The initial scan is probably OK, but easily degrades because fax is an analogue service, and line interference, poor maintenance, low toner, etc at the recipient's end can cause the fax to be unreadable.

There should be less of a problem with digital scans, sent in formats such as JPEG. The file should NOT be degraded in transit, and the recipient has some leeway in enhancing the picture if it really IS merely a matter of it being "too dark". Local monitor settings make quite a difference in how a picture is displayed. I can look at the SAME picture, and on my OLD PC it is "too dark", and I can't make out much detail, yet on my NEW PC, it is CLEAR, and I can see all the detail. It's the SAME file, but two different monitors make all the difference.

Another problem stems from scanners that try to be too clever for their own good. These select what they think is the appropriate resolution for the item being scanned, and will often choose a low resolution "document" setting for photo ID because of the print content, yet these are best prepared under "photo" settings, as these bring out the photo clearly, and don't do any harm to the clarity of the print. Credit cards should also be prepared under the "photo" settings, rather than under "document". This will ensure the resulting files are "clearer" when the casino comes to look at them.
Too low a resolution can even make important text hard to read, making verification of details difficult. Unfortunately, these documents tend to get rejected merely as "unclear", with no advice such as above offered on how to prepare better (and clearer) copies.
This leads players to try again, but NOT to make any adjustments to software settings, so the result is yet another set of "unclear" documents that get rejected, whilst the player can see absolutely NOTHING wrong with what they are doing at THEIR end, so begin to assume they are just being scammed by the casino, who are simply making it all up about the documents being "unclear" as a means to avoid payment. Given that rogue casinos REALLY DO just make up these excuses for non-payment, there is little to reassure players that there is no intention to scam them.

**Nifty29** · 18th January 2010, 04:04 AM

I agree Vinyl in regards to rogue casinos using excuses like too dark etc to avoid or delay payment, however there has not been any cases of this involving Tradition casino until now.

However, I doubt very much that this issue has anything to do with scan resolutions or too much toner etc - the casino has informed the player of what they need to provide and they have not provided it. If the ID has been scanned and emailed (which OP said it was) then there shouldnt be any issues - just change the resolution if its blurry and re-send - fax issues I can understand, but scan/email is pretty much a no brainer.

I believe we will see that there is much more to this story than we have been told. It is no coincidence that a lot of complaints about casinos not accepting security docs or requesting more information end up involving some kind of player fraud.

Their contact information appears to be false. Since I won and repeatedly faxed and e-mailed all my personal information (due to 'didn't receive', 'fax too dark', etc), they cut off all contact with me.

Tradition informs us that you KNOW what you have to provide, and has alluded to something being 'not right' about your account. You have obviously NOT told us the complete story, as is common, and it seems that you think by having a stab at Tradition they are going to waive the security requirements - Ive seen this over and over and it doesnt work.

Also interesting that the OP hasnt said anything for 4 days - if it was my $10k and I thought I was being ripped off I would be all over it.

**tradition** · 18th January 2010, 08:09 AM

In my casino, Mcbleu documents are ok : the problem is not documents and she knows what she have to do before i accept to pay her winnings.

Vinylweatherman, you're probably right, amounts can be only 2000$ at Tradition but it can remain $10000 at Dendera.

And if Mcbleu didn't reply here, i'm not especially surprise because she also didn't reply to our email when we explained to her the situation and what she had to do.

Do you know this expression ? It's a french one. "Some people want butter and want also money from butter" :-)

**Nifty29** · 18th January 2010, 08:57 AM

Originally Posted by tradition

In my casino, Mcbleu documents are ok : the problem is not documents and she knows what she have to do before i accept to pay her winnings.

Vinylweatherman, you're probably right, amounts can be only 2000$ at Tradition but it can remain $10000 at Dendera.

And if Mcbleu didn't reply here, i'm not especially surprise because she also didn't reply to our email when we explained to her the situation and what she had to do.

Do you know this expression ? It's a french one. "Some people want butter and want also money from butter" :-)

Are you able to tell us what she needed to do?

There is no real names, emails, etc here so it would not identify the OP in any way.

Problem is, if the truth isnt known then the OP can say what they want and we only get one side of the story.

**tradition** · 18th January 2010, 06:25 PM

Sorry but i prefer not take such decision. If Mcbleu is ok for this, i can explain but if she doesn't give me the autorization, i won't give publically the reason... I hope you can understand my mind :-)

**Jasminebed** · 19th January 2010, 03:05 AM

Originally Posted by tradition

Sorry but i prefer not take such decision. If Mcbleu is ok for this, i can explain but if she doesn't give me the autorization, i won't give publically the reason... I hope you can understand my mind :-)

I think that is a wise decision on your part Tradition. I know if it was me, I would not want the details discussed without my permission. Even though my CM membership is "anonymous", Jasminebed has been my online identity for many years.

My one and only withdrawal from a sign-up ND bonus with Rival was met with a request of me holding my ID after initially submit my ID. I gladly complied, but it was a few days before I could complete the request. And I also had to get an ewallet set-up and funded to make my verification deposit.

Subsequently, a Rival rep said that such requests were only made in suspected cases of fraud. I have no idea what may have triggered such "suspicions". Perhaps just lack of a driver's license or passport? I do have government issued Photo ID.

Casinos have welcomed back players that have had chargebacks upon making them good. It is possible in the current climate to have such matters happen unintentionally.

Mcbleu, if you feel the casino's requests in order to pay your winnings are unreasonable, I encourage you to allow Tradition to tell us what they have requested from you. Or PAB with Maxd, and just post to let us know that is the course of action you've chosen to pursue.

**Nifty29** · 19th January 2010, 04:20 AM

Fair call Tradition

Mcbleu, if you feel the casino's requests in order to pay your winnings are unreasonable, I encourage you to allow Tradition to tell us what they have requested from you. Or PAB with Maxd, and just post to let us know that is the course of action you've chosen to pursue.

I think that is a very good idea - certainly if $10k was at stake I would be doing everything possible.

**vinylweatherman** · 22nd January 2010, 05:16 PM

Originally Posted by tradition

In my casino, Mcbleu documents are ok : the problem is not documents and she knows what she have to do before i accept to pay her winnings.

Vinylweatherman, you're probably right, amounts can be only 2000$ at Tradition but it can remain $10000 at Dendera.

And if Mcbleu didn't reply here, i'm not especially surprise because she also didn't reply to our email when we explained to her the situation and what she had to do.

Do you know this expression ? It's a french one. "Some people want butter and want also money from butter" :-)

This doesn't look like confiscation then, it is that mcbleu has to provide something, and then they will be paid.

As for Dendera, well, Tradition is independent isn't it, and you are the OWNER. In this case, what happens over at Dendera is irrelevant, completely separate issue, completely separate owner/operator. Provided mcbleu meets YOUR requirements, there should be no reason to withhold payment.

mcbleu has accused Tradition of cutting off all communication, this might indicate a communications issue, not that either party is up to anything. However, since both mcbleu and Tradition are members here, the PM system can be used to sort this out, as can the PAB process if mcbleu wants to go "formal".

Failure by mcbleu to at least TRY these options would make it appear that mcbleu has something to hide.