Casino Complaint Tropica Casino-Bonus banned

[clj7221]

I registered at this New Rival Casino, Tropica and as soon as I opened the casino I didn't see the non deposit or any bonuses at all. I went in to chat help and was told I have " Multiple " accounts at Rivals. I told him this is not true and to tell me at what Rivals I have multiple accounts at because I don't. Well he couldn't find any ( of course he couldn't I don't have any multiple accounts ) but said because it is flagged saying I do, I'm not entitled to any bonuses at this casino.He told me to mail the casino. I did mail them over a week ago and never heard back from them.

[coxwel]

thats rival ;-)

after you cashed out from a freeby or bonus youre bonus banned in new rivals you sign up.

some casinos remove this ban manually if you ask for it and explain the situation.

i have some hassles with this issue too at the moment..

you cant do anything than hoping for a fair review and treatment.

the rival system should really be updated imho, the rival backend is way too quick on banning accounts for anyreasons which are never being disclosed to the player in detail.


cheers


coxwel

[Bencuri]

That's why I always wonder how Rival can still exist. They also tell me the same thing in every Rival I sign up, except for some (Vegas Regal, Vegas Sky, Casino Tradition). And they can never tell where the multiple accounts are

This is the most ridicuolous group I met recently. I wonder how they can be accredited?

[coxwel]

i think the main problem is the oversecured rival backend. these bans happen automatically by the system.

some operators jut accept everything the system tells them withut further investigation, others investigate for their players. as this system is such inhuman this should be norm imho.


i lost all my promotions on all rival accounts except sloto after i requested a cashout from paradise8 last week.

its sure it happened right after my cashout request, paradise8 investigated and enabled me manually again. but rival adviced not to do so! without giving solid proof or explanation?? would be nice if they contact me personally but this backend seems like a secret.

for my luck the vip manager at paradise8 is real freindly and understanding. she enabled me for promos again due to the lack of explanation from rivals backend site, she finds this unfair too.


but the great thing is as this ban affected also my accounts on vegasregal and others i know have the hassle to contact every single casino, explain and hope. woohoo ;-)

i did nothing wrong except of winning a little and cashed out.. but this seems to encourage the rival backend to flag you as kind od abusive..

pretty strange...


cheers

coxwel

[snoddy]

Me too.
I used to receive very good bonuses from Rival casinos until I made two cashouts.(sloto being the only exception). Suddenly all my bonuses stopped and a couple of accounts were locked. If opening a new account I never receive any free chips, thats if they dont immedietly lock the account.
I have contacted these casinos and its the usual crap about multiple accounts. Some will listen and reopen an account but dont expect any bonuses - if they do give you a bonus it may have a ridiculous wagering figure with it.
I`m also led to believe that some casinos get very upset if you cashout as soon as you meet the wagering requirement. They expect you to continue "in the interest of fairness". Do so and dont be surprised if you are bonus banned.
I think I may well have finally burnt my bridges with Sloto also. I made minimum deposit and claimed a 100% bonus. Thanks to 3 yellow rockets on Cosmic Quest 2( yes I know everyone thinks its rubbish but I like it) I managed to win a a good amount that enabled me to meet the wager. I did continue and ended up cashing in nearly a thousand dollars.( the cashout was back in my webwallet in less than 24 hours ). However they sent me an email with a 200% promotion but I did not get in the account.( still an excellent casino though. )
I recently opened an account with the latest bonne chance nv group - you know the one with the impossible bonus offer. Immedietly they locked the account so I contacted them and they said they would look into it. Usual reply I`m linked with other casinos - however (quote) " we consider ourselves to be different" Well bless them they unlocked the account and gave me a bonus of 15% with a x48 wager - happy days !!!
In my experience some casinos will help you, others will ignore you. My advice would be to be polite and never threaten them with a forum posting during any contacts. That comes later if they dont help you out - they deserve it.

[1366613]

About this casino i only can say that im waiting that this people aprove my docuemts. Made my cashout on oct 19.

But I can say too That SLOTO is a great casino, cashed out lot of time. The cashout not take more than 12 hours, and the best part is that i continue recived promotions and free$ from sloto.

[De Beuker]

Originally Posted by coxwel

i think the main problem is the oversecured rival backend. these bans happen automatically by the system.

some operators jut accept everything the system tells them withut further investigation, others investigate for their players. as this system is such inhuman this should be norm imho.


i lost all my promotions on all rival accounts except sloto after i requested a cashout from paradise8 last week.

its sure it happened right after my cashout request, paradise8 investigated and enabled me manually again. but rival adviced not to do so! without giving solid proof or explanation?? would be nice if they contact me personally but this backend seems like a secret.

for my luck the vip manager at paradise8 is real freindly and understanding. she enabled me for promos again due to the lack of explanation from rivals backend site, she finds this unfair too.


but the great thing is as this ban affected also my accounts on vegasregal and others i know have the hassle to contact every single casino, explain and hope. woohoo ;-)

i did nothing wrong except of winning a little and cashed out.. but this seems to encourage the rival backend to flag you as kind od abusive..

pretty strange...


cheers

coxwel

Coxwel, one PM to Nicholas Johnson will be enough to get your promo's back at Vegas Regal, for the other Rivals I don't know, Ruby Royal I think will also overrule the system.
But ofcourse you should have been wise and played it all back!

[coxwel]

@debeukler:

i already had nicolas doing this for me once in the past. funnythings is, i won from a freechip on vegas regal in the past, after cashout, surprise promos vanished. nicolas was real great and fixed that immediatly. ill send him a message soon.

its just ridiculous this happens the 2nd time for me and i always have to explain iam no abuser or anything. now i even made a deposit and won. seems rival doesnt like winning at all ;-)

nicolas and vegas regal is cool, but unfortunately not the norm.

its also stupid from rival banning me after i had my best run ever and was never more likely to deposit at rival than in this moment. if they dont want my $$...

cheers

coxwel

[clj7221]

Originally Posted by De Beuker

Coxwel, one PM to Nicholas Johnson will be enough to get your promo's back at Vegas Regal, for the other Rivals I don't know, Ruby Royal I think will also overrule the system.
But ofcourse you should have been wise and played it all back!

I have been bonus banned at a few Rivals in the passed just as soon as I had a win. When I contacted the Rival Reps in here they were very nice and helful and removed the bonus ban. However Lion slots and Irish Luck casino never replied back. Perhaps there accounts should be made dormant since it looks like they do not reply to mails nor have they been on this site in months.

And the other Rivals I am still bonus banned at, Pantasia and Mayan Fortune, they don't have any Reps on here to get in touch with about it and Tropica casino rep is not on here either. So I guess for now I will stick to the Rivals I am not bonus banned at.

[vinylweatherman]

Perhaps this should be looked into under the NEWEST standard introduced for accredited casinos. This standard relates to FAIRNESS. Surely it is UNFAIR to use such an over sensitive system to discriminate in this way, yet REFUSE to explain, or even LIE about the player having "multiple accounts", which then turns out to be UNTRUE when further investigated.
ACCREDITED Rival casinos should NOT simply take this system for granted, but be prepared to investigate, and IF the system flagged reason cannot be substantiated, treat the player just as a new player would expect to be treated.
"Multiple accounts" has a narrow definition when it comes to player's abusing the system, it means a player has more than one account at an INDIVIDUAL casino.
If Rival have a DIFFERENT meaning, and are using it to flag players, this MUST be spelled out in the TERMS & CONDITIONS for the player to see, and obey.

OTHER groups have what appear to be similar policies, even accredited casinos, but the policy is SPELLED OUT. Belle Rock, for example, have rules about players having the welcome bonus at another Belle Rock casino after taking it at the first. I believe this is that 100x has to be wagered in "returning play" before another welcome bonus can be taken at another Belle Rock casino.

The problem is that Rival are acting as though all the casinos are part of one MEGA family of sister casinos, yet REFUSE to admit this, and market themselves as independent casinos. If they WERE independent, this "back end" system is actually BREAKING PRIVACY LAWS because data UNRELATED to fraud is being passed back by individual Rival casinos to the Rival central database. Rival, in this respect, are a "third party", and to pass ANY information other than that related to potential criminal behaviour is ILLEGAL unless they have PERMISSION from the player to do so. It would ONLY be LEGAL if, in fact, the individual Rival casinos WERE all part of the same company, meaning that the data was merely being circulated within a "first party" relationship.

THIS could be a route to take to challenge this unfair system, make a breach of privacy complaint against the casino believed to have passed back information that you merely deposited and WON there.
Depending on where Rival keep this central database, you could ALSO make a data disclosure request to see exactly what Rival hold in this "secret database" about you. This could then be evidence of breach of privacy laws.

Rival may well hold this data in a country with no such rights, so they would be able to avoid this.