Casino Complaint Tropica Casino-Bonus banned

[Tropica Casino]

Originally Posted by Tropica Casino

No problem. Kindly email me your Tropica Casino account number and I will look into this for you.

If you have contacted Support, please send this correspondence along with your email.

Regards,
Tropica

Hi,

Your account has been unbanned and you have been granted all our current promotions.

Enjoy and good luck!

Tropica Admin

[clj7221]

Originally Posted by Tropica Casino

Hi,

Your account has been unbanned and you have been granted all our current promotions.

Enjoy and good luck!

Tropica Admin

Thank you very much. I appreciate your help. I want to inform everyone how quickly this Rep took care of this, as soon as I sent him a private mail it was not more then 5 minutes later he fixed the situation.
Thanks again

[snoddy]

I did not have this freebie so I have just contacted support. To begin with she did not have a clue what I was talking about - however 5 mins later I now have the £13 AND they gave me the £10 freebie.
Now thats excellent.
Good for you tropica - keep up the good work.

Cheers
Snoddy

[CURTSONLYLOVE10]

Originally Posted by Tropica Casino

Hi,

Tropica gives free money offers because we want players to experience the games and the casino. We use 100x wagering requirements on these as we don't want customers to cash it out without having a good experience.

You mentioned that you played for 20 minutes. We see that as 20 minutes of exciting gaming entertainment at no cost to you. In doing so, we hope you enjoy it enough to put in some of your money and give us a chance to win some of ours back.

The purpose of free money is not to cash it out. It is to enjoy online gaming and as members of this site, I am sure you appreciate this.

Thank you everyone for your positive and constructive feedback.

Regards,

Tropica

all i can say to this is are u serious...lol...matter fact lmao

[Tropica Casino]

ha ha ha - Happy Halloween everybody!

Glad to be here chatting to all of you.

Have a good weekend!

Tropica

[nisosbar]

Originally Posted by vinylweatherman

Perhaps this should be looked into under the NEWEST standard introduced for accredited casinos. This standard relates to FAIRNESS. Surely it is UNFAIR to use such an over sensitive system to discriminate in this way, yet REFUSE to explain, or even LIE about the player having "multiple accounts", which then turns out to be UNTRUE when further investigated.
ACCREDITED Rival casinos should NOT simply take this system for granted, but be prepared to investigate, and IF the system flagged reason cannot be substantiated, treat the player just as a new player would expect to be treated.
"Multiple accounts" has a narrow definition when it comes to player's abusing the system, it means a player has more than one account at an INDIVIDUAL casino.
If Rival have a DIFFERENT meaning, and are using it to flag players, this MUST be spelled out in the TERMS & CONDITIONS for the player to see, and obey.

OTHER groups have what appear to be similar policies, even accredited casinos, but the policy is SPELLED OUT. Belle Rock, for example, have rules about players having the welcome bonus at another Belle Rock casino after taking it at the first. I believe this is that 100x has to be wagered in "returning play" before another welcome bonus can be taken at another Belle Rock casino.

The problem is that Rival are acting as though all the casinos are part of one MEGA family of sister casinos, yet REFUSE to admit this, and market themselves as independent casinos. If they WERE independent, this "back end" system is actually BREAKING PRIVACY LAWS because data UNRELATED to fraud is being passed back by individual Rival casinos to the Rival central database. Rival, in this respect, are a "third party", and to pass ANY information other than that related to potential criminal behaviour is ILLEGAL unless they have PERMISSION from the player to do so. It would ONLY be LEGAL if, in fact, the individual Rival casinos WERE all part of the same company, meaning that the data was merely being circulated within a "first party" relationship.

THIS could be a route to take to challenge this unfair system, make a breach of privacy complaint against the casino believed to have passed back information that you merely deposited and WON there.
Depending on where Rival keep this central database, you could ALSO make a data disclosure request to see exactly what Rival hold in this "secret database" about you. This could then be evidence of breach of privacy laws.

Rival may well hold this data in a country with no such rights, so they would be able to avoid this.

100% agree.

There is no way it can be argued that it is fair to bonus ban players on the basis that someone got lucky on a bonus and cashed out or some of the other ridiculous reasons which have been pointed out in various other threads, and I feel it should definitely be a factor considered in accrediting casinos. JMHO.

[nisosbar]

Originally Posted by Tropica Casino

You mentioned that you played for 20 minutes. We see that as 20 minutes of exciting gaming entertainment at no cost to you. In doing so, we hope you enjoy it enough to put in some of your money and give us a chance to win some of ours back.

The purpose of free money is not to cash it out. It is to enjoy online gaming and as members of this site, I am sure you appreciate this.

Absolutely. Free money is (or should be) always appreciated.

Obviously, players hope to cash out something from the free money, the casino does not, hehe. But that is part of the fun - feeling like, all I need is one good spin, and I can cash out for a nice free dinner or tickets to a concert or play, etc. If you don't win, but you had fun trying, you come back and make a deposit of your own.

Best regards.

[Tropica Casino]

Originally Posted by nisosbar

Absolutely. Free money is (or should be) always appreciated.

Obviously, players hope to cash out something from the free money, the casino does not, hehe. But that is part of the fun - feeling like, all I need is one good spin, and I can cash out for a nice free dinner or tickets to a concert or play, etc. If you don't win, but you had fun trying, you come back and make a deposit of your own.

Best regards.

Thank you Nisosbar!

We want everyone to have a good time and to enjoy online gaming for what it really is - Entertainment. Yes, everyone wants to make money, but we see things a little differently. We believe that if you have a good experience and feel entertained, you will stay a loyal customer.

All the best,
Tropica

[vinylweatherman]

Originally Posted by Tropica Casino

Hi everyone,

Some of you did not receive your free cash sign-up offer because of having previously claimed at another Rival operator.

I am pleased to let you all know that Tropica has resolved the issue with Rival. All players are entitled to the free cash sign-up offer now, irrespective of whether they received bonuses at other operators.

We apologise for this oversight in our set-up and assure you that we take your feedback seriously.

Anyone who has an account at Tropica will be able to log in today and claim a "lucky" 13 Free tokens to celebrate Halloween. If you dont have an account, you still qualify for the 10 Free

As for cash-outs, we currently process cash-outs within 24 hours. Only if security verification is required, will this be a bit longer.

Everyone says that Customer Service is their main focus - well, we want to go about it quietly in the background and ensure that you enjoy Tropica as much as we do.

Have a good weekend everyone!

Tropica Admin

Now would ANY operator give a flying rat's ass what a customer claimed at a COMPETITOR BUSINESS, they would be aiming to poach that player before that competitor had a chance to hook them AND reel them in.

Do Jackpot Factory care one jot whether I have claimed the welcome bonus at a Belle Rock casino? NO THEY DON'T - they want me to DEFECT from Belle Rock, over to them, and the LAST thing that is likely to achieve this is telling me I am not wanted because I happened to try out a competitor first. They would have no idea whatsoever what value I could bring as a player, as UNDER PRIVACY LAWS, and being an INDEPENDENT OPERATOR, they would NOT have access to ANY history data I might have generated at Belle Rock.
This is more or less a confession that Rival DO pass non fraud related data BETWEEN operators with their central database system, and this is a breach of privacy. The fact that a player took a particular deal at business A is NO business of business B, business A is expected to keep such data confidential between them, and the customer. Rival are a software company licencing casino software to operators, they should NOT be even HANDLING, let alone PASSING ON data that is customer specific UNLESS it relates to CRIMINAL activity, where data protection laws extend an exemption in order to "prevent or detect criminal activity".

Originally Posted by Tropica Casino

Hi,

Tropica gives free money offers because we want players to experience the games and the casino. We use 100x wagering requirements on these as we don't want customers to cash it out without having a good experience.

You mentioned that you played for 20 minutes. We see that as 20 minutes of exciting gaming entertainment at no cost to you. In doing so, we hope you enjoy it enough to put in some of your money and give us a chance to win some of ours back.

The purpose of free money is not to cash it out. It is to enjoy online gaming and as members of this site, I am sure you appreciate this.

Thank you everyone for your positive and constructive feedback.

Regards,

Tropica

Well, now I'm just being mischievous for Halloween

Darn spellchecker even tried to replace your "100X" WR to "X" WR, I'm fine with that

[clj7221]

Originally Posted by vinylweatherman

Now would ANY operator give a flying rat's ass what a customer claimed at a COMPETITOR BUSINESS, they would be aiming to poach that player before that competitor had a chance to hook them AND reel them in.

Do Jackpot Factory care one jot whether I have claimed the welcome bonus at a Belle Rock casino? NO THEY DON'T - they want me to DEFECT from Belle Rock, over to them, and the LAST thing that is likely to achieve this is telling me I am not wanted because I happened to try out a competitor first. They would have no idea whatsoever what value I could bring as a player, as UNDER PRIVACY LAWS, and being an INDEPENDENT OPERATOR, they would NOT have access to ANY history data I might have generated at Belle Rock.
This is more or less a confession that Rival DO pass non fraud related data BETWEEN operators with their central database system, and this is a breach of privacy. The fact that a player took a particular deal at business A is NO business of business B, business A is expected to keep such data confidential between them, and the customer. Rival are a software company licencing casino software to operators, they should NOT be even HANDLING, let alone PASSING ON data that is customer specific UNLESS it relates to CRIMINAL activity, where data protection laws extend an exemption in order to "prevent or detect criminal activity".





Well, now I'm just being mischievous for Halloween

Darn spellchecker even tried to replace your "100X" WR to "X" WR, I'm fine with that

To Tropica Casino,
Thanks for the bonuses you gave me and I enjoyed the Halloween joke you played on making my matching bonuses so sticky you can barely cash out any amount with 2 zeros in it. So I will wait for you to correct this.If it was not Halloween I would have thought this was an April fools day joke.